Status archive for December, 2008
Email Cluster B is Online
We are investigating a timeout error which affects approximately 1 in 10, 000 (which equates to 0.01 per cent) sent mail attempts every 2 hours.
We are working with our vendor to investigate an issue with our Outbound Mail Filters (OMFs). Our temporary work-around is to periodically restart the affected servers. When we do this, customers in the process of sending a message may receive a timeout error message. Customers who do experience this error should attempt to resend the message immediately. Their message will not be lost.
All customers have mailbox access and can send and receive mail. Our Technical Support team reports ticket and call volumes are regular. Our monitoring identified this issue and we wanted to keep you informed in advance of any calls which you may receive from your customers.
This update is related to Incident #4464
Email Cluster A is Online
We are investigating a timeout error which affects approximately 1 in 10, 000 (which equates to 0.01 per cent) sent mail attempts every 2 hours.
We are working with our vendor to investigate an issue with our Outbound Mail Filters (OMFs). Our temporary work-around is to periodically restart the affected servers. When we do this, customers in the process of sending a message may receive a timeout error message. Customers who do experience this error should attempt to resend the message immediately. Their message will not be lost.
All customers have mailbox access and can send and receive mail. Our Technical Support team reports ticket and call volumes are regular. Our monitoring identified this issue and we wanted to keep you informed in advance of any calls which you may receive from your customers.
This update is related to Incident #4464
.com is Online
The .COM scheduled Maintenance window is complete
.net is Online
The .NET scheduled maintenance window is complete.
.net is In Maintenance
The .NET registry has a scheduled 45 minute maintenance starting now. (01:00 UTC).
Service Impact: Domain provisioning and WHOIS will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve normally.
.com is In Maintenance
The .COM registry has a scheduled 45 minute maintenance starting now. (01:00 UTC).
Service Impact: Domain provisioning and WHOIS will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve normally.
.ca is Online
The .CA maintenance is complete.
.ca is In Maintenance
The .CA registry has a scheduled maintenance window for the next 30 minutes. (starting at 14:00 UTC).
Service Impact: Domain provisioning and WHOIS will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve normally.
.de is Online
The .DE scheduled maintenance is complete.
.de is In Maintenance
The .DE registry has a scheduled maintenance for the next 3 hours. (starting at 08:00 UTC.)
Service Impact: Domain provisioning and WHOIS will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve normally.