Status archive for February, 2009
Domain Service is In Maintenance
OpenSRS Domains has a 4 hour maintenance starting now (23:00 UTC).
Service Impact:
The following services will be unavailable during the 4 hour window:
* OpenSRS Provisioning and Management (includes the RWI: ordering, renewals, transfers, deletion and management of domain names.)
* Storefront (includes ordering, renewals, deletion and management of domain names.)
* Provisioning of Digital Certificates (SSL), Managed DNS and Website Builder.
* Blogware will also be unavailable.
The following will remain available: Managed DNS zone resolution, domain forwarding and Whois. Domains will continue to resolve.
Storefront is In Maintenance
Storefront services are in maintenance for the next 4 hours. (starting at 23:00 UTC)
Service Impact:
All Storefront services will be unavailable. (includes ordering, renewals, deletion and management of domain names.)
The following will remain available: domain forwarding and Whois. Domains will continue to resolve.
.cn is Online
The .CN registry maintenance is complete.
.cn is In Maintenance
The .CN Registry has a 6 hour maintenance starting now. (13:00 UTC).
Service Impact:
Domain provisioning and WHOIS will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve normally.
Storefront is Online
Storefront services are online. There was an issue with the pricing module for approximately the past hour. Customers would have been unable to set new pricing or modify existing pricing for their Storefronts. Our development team investigated the issue and made the necessary adjustments. All other Storefront functionality was working well including buying domains.
We will provide you with an incident summary by end of business day Monday, March 2, 2009. Check back on this status post for those details.
This update is related to Incident 5556
Storefront is Degraded
We are investigating an issue with Storefront for modifying and setting pricing for your customers. Our development team is looking into it.
All other Storefront functionality is working well. Customers can buy domains.
This update is related to Incident 5556
.tv is Online
There was an approximate 45 minute degraded issue starting around 02:50 EST (07:00 UTC). Our NOC noticed intermittent connection timeouts which would result in look up errors and failed order processing for .TV domains. We contacted the .TV registry and were advised that they will make changes to address the issue. We were advised and confirmed that the issue was fixed just were set to update status for you. All .TV services are now fully available.
Incident summary:
At approximately 2:45am EST we started experiencing problems connecting to .TV. We contacted the registry and were advised that they were working on something on their end but it shouldn't have had any impact. They made the necessary adjustments and advised us by 03:45am that all services were restored. Our NOC team tested and confirmed that services were online.
This update is related to Incident 5553
.cc is Online
There was an approximate 45 minute degraded issue starting around 02:50 EST (07:00 UTC). Our NOC noticed intermittent connection timeouts which would result in look up errors and failed order processing for .CC domains. We contacted the .CC registry and were advised that they will make changes to address the issue. We were advised and confirmed that the issue was fixed just were set to update status for you. All .CC services are now fully available.
Incident summary:
At approximately 2:45am EST we started experiencing problems connecting to .CC. We contacted the registry and were advised that they were working on something on their end but it shouldn't have had any impact. They made the necessary adjustments and advised us by 03:45am that all services were restored. Our NOC team tested and confirmed that services were online.
This update is related to Incident 5553
.es is Online
.ES is online.
Incident summary:
The .ES registry experienced latency issues resulting connection timeouts for the past few weeks. OpenSRS consistently tested the service availability during peak and non-peak hours on a daily basis. Our tests identified ongoing issues. We communicated with the .ES registry on a regular basis advising that we could not provide .ES services to our customers. The .ES registry technical department was able to isolate the latency issue to one of their servers. They addressed this issue. Testing by the registry and our NOC/Ops departments showed that response times improved significantly. The .ES services were returned online.
This update is related to Incident 5331
.es is Offline
The .ES services are offline. We were noticing longer and longer response times and contacted the registry, who advised that they have been experiencing a recurrence of the issues which previously took them offline. We will continue to follow-up and advise you of any changes.
This update is related to Incident 5331