Status archive for July, 2009
Email Cluster A is In Maintenance
There is 3 hour OpenSRS Cluster A maintenance starting now (04:00 UTC).
Service Impact:
Within this window, we will be shutting down the cluster for a period of approximately 2 hours to perform necessary maintenance. The additional hour will be used for testing and quality assurance.
Our Operations team has detected a hardware failure on a redundant component of our NetApp Storage device. Currently there is no impact to your services or the cluster performance. We are 100% online. In order to minimize any risks to our customers we are exercising extreme caution in repairing this component. Thus, we will be performing a complete shutdown of the cluster before proceeding with our work.
OpenSRS Email Cluster A will be offline. Customers will have no access to their mailboxes via IMAP, POP and Webmail. Provisioning services and inbound/outbound mail will also be unavailable. Inbound mail will be queued remotely for delivery once the window is complete.
The anticipated time for the cluster to be offline is approximately 2 hours. We are scheduling a 3 hour window as a precaution, however we do not expect to utilize the whole window.
Please note: This maintenance window is not related to tomorrow's service upgrade to Webmail 5.5.
Domain Service is Online
Our Whois services are back online. Our Operations and database teams isolated the issue and fixed it. Your change requests to Whois services were queued and will process.
We will provide you with an incident summary by end of business day tomorrow.
This update is related to Incident 7509
Domain Service is Degraded
Our Database team is now working with Operations to address the issue with our Whois services.
This update is related to Incident 7509
Domain Service is Degraded
Our Operations team is investigating an issue with our Whois services. Lookups via our Reseller Web Interface are working.
Domains continue to resolve.
This update is related to Incident 7509
.es is Offline
We are reviewing connection issues with the .ES registry. If you are doing Whois look-ups or attempting to order .ES domains, you may encounter errors. We contacted the registry, but it is after their business hours. Our Network Operations Center (NOC) is continuing to monitor and our Operations (Ops) team is investigating.
Domains continue to resolve.
This update is related to Incident 7483
.es is Online
Our Network Operations Center (NOC) and Operations (Ops) teams confirm that .ES services are online. We have been in contact with the .ES registry and they continue their investigation. We will provide you with an incident summary by end of business day.
This update is related to Incident 7483
.es is Degraded
Our Network Operations Center (NOC) monitoring has received alerts for .ES. We are experiencing connection issues with the .ES registry.Your whois look-ups and requests for .ES may receive intermittent errors.
We have contacted the registry again to request follow-up.
.ES domains will continue to resolve.
This update is related to Incident 7483
.es is Online
Our NOC team tested and confirm that .ES services (whois look-ups, changes and order requests) are back online. The connection issue with the registry has dissipated. We will contact the registry during their business hours and provide you with an incident summary by end of business day tomorrow.
This update is related to Incident 7483
.es is Degraded
We continue to monitor our connection with the .ES registry. We also contacted the registry and await follow-up. We note intermittent connection which means that some look-ups and requests (orders and changes) are processing while others are receiving errors. Our Network Operations Center (NOC) team are monitoring this and we will keep you informed of any changes.
This update is related to Incident 7483
.es is Degraded
We are investigating connection issues with the .ES registry. At this time, whois look-ups and requests may encounter intermittent errors.
Domains continue to resolve.
This update is related to Incident 7483