Status archive for September, 2009

Trust Service is Online

Updated Sunday, September 27th, 2009 at 1:21 AM ET
2009-09-27 at 5:21 UTC - Other time zones

The OpenSRS SSL service maintenance is complete. Our technical teams finished their work ahead of schedule and confirm all services are online.

Storefront is In Maintenance

Updated Saturday, September 26th, 2009 at 10:45 PM ET
2009-09-27 at 2:45 UTC - Other time zones

There is a three hour network maintenance window at our data center starting now (03:00 UTC).

We will be updating the version of IOS on a number of firewalls, routers and load balancers. As well, we will be upgrading the power supplies in one of our routers. All of these devices are deployed in redundant pairs so in each case the backup unit will be upgraded first followed by the redundant backup unit. This will ensure that your services experience only a brief 5-minute service disruption within the 3-hour window.

Service Impact:
OpenSRS Services will be affected for a brief 5-minute period within the 3-hour maintenance window.

Impact for Resellers:
The following services will be unavailable during the 5 minute window:

* Storefront (includes ordering, renewals, deletion and management of domain names.)

The following will remain available: Managed DNS zone resolution, domain forwarding and Whois. Domains will continue to resolve.

Impact for End-users:
Domain forwarding and Whois will remain available. Domains will continue to resolve.

Domain Service is In Maintenance

Updated Saturday, September 26th, 2009 at 10:45 PM ET
2009-09-27 at 2:45 UTC - Other time zones

There is a three hour network maintenance window at our data center starting now (03:00 UTC).

We will be updating the version of IOS on a number of firewalls, routers and load balancers. As well, we will be upgrading the power supplies in one of our routers. All of these devices are deployed in redundant pairs so in each case the backup unit will be upgraded first followed by the redundant backup unit. This will ensure that your services experience only a brief 5-minute service disruption within the 3-hour window.

Service Impact:
OpenSRS Services will be affected for a brief 5-minute period within the 3-hour maintenance window.

Impact for Resellers:
The following services will be unavailable during the 5 minute window:

* OpenSRS Provisioning and Management (includes the RWI: ordering, renewals, transfers, deletion and management of domain names.)
* Storefront (includes ordering, renewals, deletion and management of domain names.)
* Provisioning of Digital Certificates (SSL), Managed DNS and Website Builder.

The following will remain available: Managed DNS zone resolution, domain forwarding and Whois. Domains will continue to resolve.

Impact for End-users:
Domain forwarding and Whois will remain available. Domains will continue to resolve.

Trust Service is In Maintenance

Updated Saturday, September 26th, 2009 at 10:45 PM ET
2009-09-27 at 2:45 UTC - Other time zones

There is a three hour network maintenance window at our data center starting now (03:00 UTC).

We will be updating the version of IOS on a number of firewalls, routers and load balancers. As well, we will be upgrading the power supplies in one of our routers. All of these devices are deployed in redundant pairs so in each case the backup unit will be upgraded first followed by the redundant backup unit. This will ensure that your services experience only a brief 5-minute service disruption within the 3-hour window.

Service Impact:
OpenSRS Services will be affected for a brief 5-minute period within the 3-hour maintenance window.

Impact for Resellers:
The following services will be unavailable during the 5 minute window:

* Provisioning of Digital Certificates (SSL)

Impact for End-users
All active certificates will continue to work.

Tucows Website Builder is In Maintenance

Updated Saturday, September 26th, 2009 at 10:45 PM ET
2009-09-27 at 2:45 UTC - Other time zones

There is a three hour network maintenance window at our data center starting now (03:00 UTC).

We will be updating the version of IOS on a number of firewalls, routers and load balancers. As well, we will be upgrading the power supplies in one of our routers. All of these devices are deployed in redundant pairs so in each case the backup unit will be upgraded first followed by the redundant backup unit. This will ensure that your services experience only a brief 5-minute service disruption within the 3-hour window.

Service Impact:
OpenSRS Services will be affected for a brief 5-minute period within the 3-hour maintenance window.

Impact for Resellers:
The following services will be unavailable during the 5 minute window:

* Provisioning of Website Builder

Impact for End-users:
Domains will continue to resolve.

Email Cluster A is In Maintenance

Updated Saturday, September 26th, 2009 at 10:45 PM ET
2009-09-27 at 2:45 UTC - Other time zones

There is a three hour network maintenance window at our data center starting now (03:00 UTC).

We will be updating the version of IOS on a number of firewalls, routers and load balancers. As well, we will be upgrading the power supplies in one of our routers. All of these devices are deployed in redundant pairs so in each case the backup unit will be upgraded first followed by the redundant backup unit. This will ensure that your services experience only a brief 5-minute service disruption within the 3-hour window.

Service Impact:
OpenSRS Email Services Cluster A will be available during the 3-hour window except for a brief 5-minute period. During that 5-minute window, the service impact will be:

Impact for Resellers:
The Mail Administration Center (MAC) will be temporarily unavailable.

Impact for End-users:
During this brief time, customers may not have access to their mail via IMAP, POP or Webmail. Inbound mail will be temporarily remotely queued for delivery.

.net is Online

Updated Saturday, September 26th, 2009 at 9:45 PM ET
2009-09-27 at 1:45 UTC - Other time zones

The .NET registry maintenance is complete.

.com is Online

Updated Saturday, September 26th, 2009 at 9:45 PM ET
2009-09-27 at 1:45 UTC - Other time zones

The .COM registry maintenance is complete.

.net is In Maintenance

Updated Saturday, September 26th, 2009 at 8:45 PM ET
2009-09-27 at 0:45 UTC - Other time zones

There is a 45 - minute .NET registry maintenance starting now (01:00 UTC).

Service Impact: Domain provisioning and Whois will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve.

.com is In Maintenance

Updated Saturday, September 26th, 2009 at 8:45 PM ET
2009-09-27 at 0:45 UTC - Other time zones

There is a 45 - minute .COM registry maintenance starting now (01:00 UTC).

Service Impact: Domain provisioning and Whois will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve.