Updates related to Incident 10593

Storefront is Online

Updated Tuesday, February 16th, 2010 at 5:45 PM ET
2010-02-16 at 21:45 UTC - Other time zones

All Storefront services are online. We addressed the issue which was causing domain look-up/name suggestion errors.

Incident Summary (Updated:February 17, 2010: 16:17 ET/21:17 UTC):
The incident was caused by a name resolution timeout error on a database component, part of the name suggestion service. The result was that Storefront domain look-ups were intermittently unavailable. We advised customers at 16:22 ET/21:22 UTC. Our technical teams quickly identified and addressed it. A minor authorized change to our internal DNS service implemented a number of hours prior to the Incident has been determined as being the root cause for those errors. We advised customers that it was resolved at 16:44ET/ 21:44 UTC.

This update is related to

Domain Service is Online

Updated Tuesday, February 16th, 2010 at 5:44 PM ET
2010-02-16 at 21:44 UTC - Other time zones

All Domains services are online. We addressed the issue which was causing domain look-up/name suggestion errors.

Incident summary (Updated: February 17, 2010 16:17ET / 21:17 UTC):

The incident was caused by a name resolution timeout error on a database component, part of the name suggestion service. The result was that domain look-ups were intermittently unavailable. We advised customers at 16:22 ET/21:22 UTC. Our technical teams quickly identified and addressed it. A minor authorized change to our internal DNS service implemented a number of hours prior to the Incident has been determined as being the root cause for those errors. We advised customers that it was resolved at 16:44ET/ 21:44 UTC.

This update is related to

Storefront is Degraded

Updated Tuesday, February 16th, 2010 at 5:23 PM ET
2010-02-16 at 21:23 UTC - Other time zones

Storefront Resellers and your customers may encounter errors with domain look-ups and using the name suggestion tool. Our technical teams are investigating. All other domains services are available.

This update is related to

Domain Service is Degraded

Updated Tuesday, February 16th, 2010 at 5:22 PM ET
2010-02-16 at 21:22 UTC - Other time zones

Resellers may encounter errors with domain look-ups and using the name suggestion tool. Our technical teams are investigating. All other domains services are available.

This update is related to