Domain Service Status Archive
Domain Service is In Maintenance
We are performing maintenance of the OpenSRS system on Saturday, November 27, 2010 from 14:00 to 18:00 UTC.
We are performing our annual network firmware upgrade. We do expect some disruption to regular service during this time.
Although we don't expect to use the entire window we are expecting intermittent disruption to normal services. The following services will be unavailable for approximately one hour within the window:
* OpenSRS Provisioning and Management (includes the RWI and API: ordering, renewals, transfers, deletion and management of domain names)
* Domain look-ups
* Storefront Management (includes ordering, renewals, deletion and management of domain names)
* Provisioning of Digital Certificates (SSL), Managed DNS, Blogware and Website Builder.
If you have queuing enabled, requests submitted prior to the window will be processed once the maintenance is complete.
The following will remain available: Whois services, Parked Pages and Managed DNS zone resolution. All domains will continue to resolve.
Service Impact for Resellers:
The following services will be unavailable for approximately one hour within the window:
* OpenSRS Provisioning and Management (includes the RWI and API: ordering, renewals, transfers, deletion and management of domain names)
* Domain look-ups
* Storefront Management (includes ordering, renewals, deletion and management of domain names)
* Provisioning of Digital Certificates (SSL), Managed DNS, Blogware and Website Builder.
If you have queuing enabled, requests submitted prior to the window will be processed once the maintenance is complete.
Date: Saturday, November 27, 2010 UTC.
Time: 14:00 - 18:00 UTC
Duration: 4 hours
Domain Service is Online
Paypal has confirmed that service has been restored.
This update is related to Incident 15294
Domain Service is Degraded
Paypal (our payment provider) is experiencing problems right now and as a result, we're unable to process payments in the Reseller Web Interface. Until the Paypal issue is resolved, Resellers aren't able to fund their accounts by credit card.
We're in touch with Paypal and we'll keep you updated.
Sorry for any inconvenience this might be causing.
Domain Service is Online
The OpenSRS system maintenance has been completed.
Domain Service is In Maintenance
We are performing maintenance of our system from 13:00 to 16:00 UTC (09:00 to 12:00 EST). The impact is expected to be very minimal or non-existent. The work being performed will help increase the stability of the platform.
There is no anticipated downtime from this maintenance, but we wished to make Resellers aware this work was being conducted.
Domain Service is Online
The OpenSRS maintenance is complete. OpenSRS Domains services are available.
Domain Service is In Maintenance
We are scheduling a two hour network maintenance window starting now. (01:00 UTC) We are taking advantage of a VeriSign .com and .net maintenance window in order to conduct some of our own database optimizations.
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Service Impact:
OpenSRS Services will be affected for approximately one hour within the two hour maintenance window.
Impact for Resellers:
The following services will be unavailable for approximately one hour within the two hour window:
* OpenSRS Provisioning and Management (includes the RWI and API: ordering, renewals, transfers, deletion and management of domain names)
* Domain look-ups
* Storefront Management (includes ordering, renewals, deletion and management of domain names)
* Provisioning of Digital Certificates (SSL), Managed DNS and Website Builder.
If you have queuing enabled, requests submitted prior to the window will be processed once the maintenance is complete.
The following will remain available: Whois services, Parked Pages and Managed DNS zone resolution. All domains will continue to resolve.
Impact for End-users:
Domains will continue to resolve. Domain Management will be unavailable temporarily.
Domain Service is Online
All OpenSRS services are online. Our technical support team can receive phone calls. Our ticketing system is accepting new requests and follow-up emails. We will provide more details when available.
Update: 21:00 UTC
Our technical teams are monitoring and all services remain online. Our Technical Support team can receive calls. All tickets will be queued until the power outage affecting downtown Toronto is resolved.
Update: 22:19 UTC
All OpenSRS services continue to be online. OpenSRS headquarters power was out from approximately 20:40 - 21:50 UTC. We closely monitored and confirmed that no services were affected. In addition, our Technical Support team was fully available to receive calls. All previously queued tickets are being processed as per our regular process.
This update is related to Incident 13362
Domain Service is Online
All OpenSRS Domains services are fully online.
Update: June 22, 2010: 16:16ET/20:13 UTC
Incident Summary:
Summary: A Database unit suffered a memory corruption resulting in a kernel panic. This caused OpenSRS Services to be offline (Domains, SSL and Storefront). We addressed the issue, restarted services, and tested. All services were fully available within the hour. We moved the database to a stand-by platform while the hardware problems on the original system are resolved.
Monday, June 21, 2010 19:20 ET/23:20 UTC
Our Network Monitoring system alerted of an issue with a core database unit. OpenSRS Domains, SSL and Storefront services were unavailable.
19:25 ET/23:25 UTC
Technical teams were engaged and identified the issue. A database unit suffered a hardware failure. OpenSRS services were restarted and teams began testing.
19:51 ET/23:51 UTC
Services were available. We changed the status to degraded while we continued to closely monitor availability and continue our testing regime.
20:02 ET/Tuesday, June 22, 2010 00:02 UTC
Services were working well.
20:20 ET/Tuesday, June 22, 2010 00:20 UTC
All OpenSRS services were online.
This update is related to Incident 13107
Domain Service is Degraded
OpenSRS Domains services are online. We continue to closely monitor and test services while we investigate the cause.
Update Tuesday 00:02 UTC
All services are working well. Our technical teams are testing functionality. We will continue to keep services in degraded status as a precaution.
This update is related to Incident 13107