OpenSRS System Status » Email Cluster B

Online

James Koole — Thu, 12 Apr 2012 07:40:25 +0000

The maintenance work on OpenSRS Cluster B has been completed.

In Maintenance

James Koole — Thu, 12 Apr 2012 04:09:48 +0000

Email Cluster 'B' is currently in maintenance.

Beginning at about 11pm EDT, we attempted to perform a failover procedure within the storage infrastructure for the Email Cluster 'B". This failover has been done in the past without incident, and was performed to allow us to take care of some routine maintenance that shouldn't have caused any impact to customers.

The failover procedure didn't go as planned and the result was that the cluster was in an Offline state for about 30 minutes between 11:00PM EDT and 11:30PM EDT while we investigated why.

Service was restored at about 11:35 PM EDT and the cluster is currently online - customers have access to all services (webmail, POP and IMAP) and mail is flowing normally.

We are putting the service 'In Maintenance' at this point because we have yet to perform the maintenance that was originally required.

We don't expect there to be any further interruptions in service, but we will need to perform another failover procedure that may impact the service.

We'll keep you updated when that happens in the event there is further impacts to customers.

Online

Frank Lemire — Thu, 22 Mar 2012 19:31:38 +0000

Intermittent slowness with provisioning on the OpenSRS Cluster B email service has been resolved.

Email flow inbound and outbound was not affected at any time during this issue.

Degraded

Frank Lemire — Thu, 22 Mar 2012 15:17:37 +0000

We continue to experience infrequent, intermittent slowness with Provisioning and certain Mail Administration Center operations across cluster B. Operations is working to resolve this issue.

Email flow inbound and outbound and the Webmail/IMAP/POP3 service are working normally.

Online

Frank Lemire — Wed, 21 Mar 2012 15:34:24 +0000

The issue we had previously with provisioning on our Cluster B Email Service has been resolved. All provisioning is working normally at this time.

Degraded

Frank Lemire — Wed, 21 Mar 2012 14:45:13 +0000

Operations has detected intermittent slowness in provisioning in our Cluster B email service. Operations and Engineering are investigating at this time.

Email flow inbound and outbound and the Webmail/IMAP/POP3 service are working normally.

Online

BenLucier — Wed, 17 Aug 2011 20:33:39 +0000

The earlier problem affecting users' sending mail has been resolved.

Degraded

James Koole — Wed, 17 Aug 2011 19:58:23 +0000

Webmail users on OpenSRS Email Service Cluster 'B' may experience issues sending mail. Incoming mail is not affected. We're investigating and we'll let you know more when we can.

Online

James Koole — Sun, 07 Aug 2011 14:00:55 +0000

The maintenance on OpenSRS Email Service Cluster B is complete and all services are back online as usual.

In Maintenance

James Koole — Sun, 07 Aug 2011 09:45:13 +0000

OpenSRS Email Service Cluster B has a 4-hour maintenance window beginning in 15 minutes.

During this window customers may experience intermittent disruptions to services lasting between 5 and 15 minutes. The following services will be affected: Provisioning, IMAP, POP, SMTP and Webmail. No mail will be lost and all messages will be remotely queued. We do not anticipate needing to utilize the entire window.