Email Cluster B Status Archive
Email Cluster B is Degraded
We're currently investigating an error related to webmail login. IMAP, POP3 and SMTP delivery do not appear to be affected by this trouble. We'll provide more details as soon as possible.
This update is related to Incident 16331
Email Cluster B is Online
Provisioning failures related to new mailbox creation have been resolved. Limits on one the database tables was preventing new records from being added. An immediate change was made to resolve the error and we're taking steps to ensure these kinds of errors do not re-occur in the future.
This update is related to Incident 16016
Email Cluster B is Degraded
We've noticed a problem when new mailbox creation is attempted on Mail Cluster B. Mailing lists, forwarding and modification of existing accounts appear to work without issue however.
Sorry for the inconvenience. We're working to resolve this and we'll have further updates for you soon.
This update is related to Incident 16016
Email Cluster B is Online
Some users attempting to log into webmail using Microsoft Internet Explorer 8 (with Microsoft SmartScreen filtering enabled) are seeing a warning that the site they are visiting has been deemed unsafe.
It looks as though Microsoft's SmartScreen service has mis-identified a large number of sites as being unsafe, including our hostedemail.com webmail domain. You can learn more about SmartScreen at http://www.microsoft.com/security/filters/smartscreen.aspx
A Twitter search shows that our email service is not alone in being mis-identified as unsafe: http://twitter.com/#!/search/smartscreen
Be assured that there is no issue with our webmail and your customers can safely ignore the warning to access their webmail. We've reached out to Microsoft to see what's going on with SmartScreen and we'll let you know what we find out. POP and IMAP connections are unaffected, as are users with browsers other than Internet Explorer 8.
Email Cluster B is Online
The OpenSRS Email System Cluster B maintenance has been completed.
Email Cluster B is In Maintenance
We are performing maintenance of the OpenSRS Email Cluster B on Saturday, October 3, 2010 from 02:00 to 05:00 UTC.
During this window we will be performing an update on some of our systems firmware. This update has been made in other parts of our environment without issue, and we do not anticipate interruptions to the service. We will continue to process mail for all accounts. Webmail, POP, IMAP and SMTP will be unaffected.
We wanted to make you aware of the work that will be conducted in case you notice any slowness during the maintenance window.
Email Cluster B is Online
The OpenSRS Email Service - Cluster B maintenance has been completed ahead of schedule. All services are available.
Email Cluster B is In Maintenance
We have scheduled a four hour network maintenance window for OpenSRS Email Services - Cluster B starting now (10:00 UTC).
During this time, we will be updating our calendar services.
Service Impact:
OpenSRS Email Services - Cluster B will be available during the 4-hour window except calendar services. All mailbox access (IMAP, POP, SMTP, Webmail) and provisioning via the Mail Administration Center (MAC) will remain fully online.
Impact for Resellers and End users:
Calendar services will be unavailable for the duration of the window. All other Open SRS Email Services will remain available.
Impact for End-users:
Calendar services will be unavailable for the duration of the window. All other Open SRS Email Services will remain available. Calendar functionality will remain unchanged. This is an infrastructure change only.
Email Cluster B is Online
Customers using domain aliases to login to webmail should no longer encounter login issues. We tested and implemented a fix.
All other Email services were unaffected.
This update is related to Incident 12557
Email Cluster B is Online
Customers who use domain aliases to login to their webmail may encounter login issues. We are implementing a change and will keep you posted.
All other email services are working well.
This update is related to Incident 12557