Email Service Status Archive
Email Cluster B is Online
Intermittent slowness with provisioning on the OpenSRS Cluster B email service has been resolved.
Email flow inbound and outbound was not affected at any time during this issue.
Email Cluster B is Degraded
We continue to experience infrequent, intermittent slowness with Provisioning and certain Mail Administration Center operations across cluster B. Operations is working to resolve this issue. Email flow inbound and outbound and the Webmail/IMAP/POP3 service are working normally.
Email Cluster B is Online
The issue we had previously with provisioning on our Cluster B Email Service has been resolved. All provisioning is working normally at this time.
Email Cluster B is Degraded
Operations has detected intermittent slowness in provisioning in our Cluster B email service. Operations and Engineering are investigating at this time.
Email flow inbound and outbound and the Webmail/IMAP/POP3 service are working normally.
Email Cluster A is Online
The maintenance on OpenSRS Email Cluster 'A' finished ahead of schedule and all services have been restored.
Email Cluster A is In Maintenance
Scheduled maintenance on OpenSRS Email Service Cluster 'A' will begin very shortly.
During this four-hour maintenance period, OpenSRS Email Service Cluster 'A' will be unavailable, including POP, IMAP, Webmail, SMTP services and provisioning.
PLEASE NOTE: End users of Email Service Cluster 'A' will not have access to their mailboxes during the maintenance period. All inbound messages will be queued for delivery after the maintenance is complete.
Email Cluster A is Online
The previous notice was sent in error - the planned Cluster 'A' maintenance is scheduled to begin at 01:00 EST. Cluster 'A' is fully available at this time.
Email Cluster A is Online
Our earlier mitigation efforts appear to have helped and we have not experienced any recurrence related to this weekend's intermittent outage.
It's been nearly 24 hours since our last event and we're continuing to work with our storage vendor to bring this issue to full resolution.
In the meantime, we feel confident that our emergency changes have helped to temporarily bypass the problem until a permanent fix can be implemented. So we're going to change the status to Online and continue to closely monitor the platform.
Once again, we appreciate your patience and apologize for the trouble this event may have caused you and your end users.
This update is related to Incident 20414
Email Cluster A is Degraded
We've been closely monitoring the intermittent performance issues affecting Mail Cluster A. After exhaustive testing, we believe we can rule out the load balancer as the cause of the behaviour and have focused our efforts on the storage service for the Mail Cluster.
Although we haven't seen the symptoms since 14:22 EST yesterday afternoon, we know that load plays a factor in these events. To help mitigate the effects that load could bring, and reduce the chance of the event recurring, we have worked throughout the night to make preparations to ensure write latency is kept to a minimum and disk writes are able to run as efficiently and quickly as possible during peak load.
Our current focus will be to continue to work with our vendor's Kernel/filesystem experts in identifying and resolving the root cause affecting the storage service.
We sincerely apologize for the inconvenience this issue has caused you and your customers.
This update is related to Incident 20414
Email Cluster A is Degraded
We continue to monitor Cluster A closely.
Users may experience short periods (less than 10 minutes) where access via POP, IMAP and Webmail is unavailable. We've taken steps to minimize the impact of these periods and to reduce their frequency.
At the same time we are also working on determining the root cause of the issue.
Once again, we're very sorry about the inconvenience to you and your customers.
This update is related to Incident 20414