On February 08, 2019 at 12:30 AM ET. Tucows’ Domains platform experienced service interruption. The incident impacted OpenSRS, HRS and Hover domains registrations.
The incident stemmed from a power supply failure. The server chassis rebooted after one of the PSUs (Power Supply Unit) failed. At 2: 35 AM services were restored and confirmed the integrity of the systems.
On February 08, 2019 at 8:50 AM ET. The server chassis rebooted while replacing the defective PSU. At 11:23 AM services were restored.
The following incident exposed hardware defects and architecture gap. Tucows is to investigate with vendor the cause of the reboots. Tucows is to revise systems and services distribution architecture to ensure service redundancy and to prevent future interruptions.