Incident Date: February 11, 2020
Incident Number: PR-855
On February 11, 2020 at 11:14 AM ET, We experienced issues with Tucows’ Domains platform impacting Identity services. The Operations team was engaged and started investigating the issue.
At 11:24 AM ET, Operations identified that root cause to be related to an upgrade performed on Identity services causing it to disconnect with the Authentication services running on older SSL ciphers.
At 11:34 AM ET, the Operations team upgraded the SSL ciphers on Authentication service, and the connectivity between Identity and Authentication services were restored successfully.
Tucows to audit and upgrade the SSL ciphers on Authentication services.
Tucows to review the upgrade process and ensure sanity checks are performed for Authentication services prior to any upgrades on the Identity services.
Tucows Engineering Team