Symantec as confirmed that a fix was deployed this morning. SSL Orders will be given the option to send domain control validation emails to either root level contacts or commonname level contacts.
We are continuing to work on a fix for this issue.
Posted Aug 11, 2018 - 02:50 UTC
Identified
- This incident affects all DigiCert, Symantec, Rapidssl, GeoTrust, and Thawte Trust SSL products.
At this time you will not be able to send emails to any approver contacts who's domain is based on the root level of the order's common name.
For example, if you are trying to approve an SSL of the common name 'example.opensrs.com' you will not be able to successfully receive the domain control validation letter to:
We advise that customers that need to purchase these products during the downtime either make accommodations to receive the letter based on the example shown above or instead opt-in for FILE or DNS based validation.
The Vendor(DigiCert) has confirmed that the issue is still ongoing. OpenSRS was not provided a resolution time, but we are working with them in obtaining the most recent updates.