This incident affects all DigiCert, Symantec, Rapidssl, GeoTrust, and Thawte Trust SSL products.
At this time you will not be able to send emails to any approver contacts who's domain is based on the root level of the order's common name.
For example, if you are trying to approve an SSL of the common name 'example.opensrs.com' you will not be able to successfully receive the domain control validation letter to:firstname.lastname@example.org@email@example.com@firstname.lastname@example.org
You will still be able to receive the letter to the following:email@example.com@firstname.lastname@example.org@email@example.com
We advise that customers that need to purchase these products during the downtime either make accommodations to receive the letter based on the example shown above or instead opt-in for FILE or DNS based validation.
The Vendor(DigiCert) has confirmed that the issue is still ongoing. OpenSRS was not provided a resolution time, but we are working with them in obtaining the most recent updates.
Next Update: 2018-08-13