API Access + WHOIS Service

Incident Report for OpenSRS

Postmortem

On March 06, 2019, at 1:17 PM ET. Tucows’ Domains platform experienced service interruption. The incident impacted OSRS, HRS and Hover domains lookup and registrations.
The cause of the incident under investigation and yet be determined by our Senior Engineers.

At 3:50 PM ET The Operations Team restored services after completing a rolling restart on the affected nodes in production.

Tucows is to improve monitoring to detect unresponsive running services. Further preventive measures to be implemented after completing root cause analysis.

Posted Mar 14, 2019 - 12:53 UTC

Resolved

This incident has been resolved.

Posted Mar 06, 2019 - 21:00 UTC

Monitoring

Our team has identified the issue and deployed a solution. API exchanges and WHOIS should now be operational. We will continue monitoring the situation.

Next Update 21:00UTC

Posted Mar 06, 2019 - 20:22 UTC

Update

We are continuing to investigate this issue.

Posted Mar 06, 2019 - 19:43 UTC

Investigating

We are currently experiencing issues regarding:

our customer's capacity of exchanging API requests and responses,
our whois service not responding to queries,

Our team is investigating.

Next Update: 21:00UTC

Posted Mar 06, 2019 - 19:37 UTC

This incident affected: APIs (OpenSRS API, OpenHRS API, Email API) and Domain Services (WHOIS).