Incident Date: August 23, 2019
Tracking Number: PR-527

On Aug 23, 2019, at 05:00 am EST Tucows experienced network degradation that partially impacted all of Tucows’ services running from the Canadian datacenter. The network incident was due to failure on a set of core network gear. The team engaged the vendor and performed a firmware update to mitigate the incident. The network incident impacted some of the traffic to the Hosted Email Prod A platform.

On August 23, 2019, at 11:59 PM EST, the network engineering team performed emergency maintenance to fully stabilize the network including the email platform services in prod A.

Tucows is currently testing new network gear and will complete hardware upgrade on the impacted network equipment to prevent this incident from happening again.

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Tucows Operations Team