The service for Domain Control Validation emails for Digicert Trust Products is currently degraded.
This incident affects all digicert, symantec, rapidssl, geotrust, and thawte Trust SSL products.
At this time you will not be able to send emails to any approver contacts who's domain is based on the root level of the order's commonname.
For example, if you are trying to approve an ssl of the commonname 'example.opensrs.com' you will not be able to successfully receive the domain control validation letter to:firstname.lastname@example.org@email@example.com@firstname.lastname@example.org
You will still be able to receive the letter to the following:email@example.com@firstname.lastname@example.org@email@example.com
We advise that customers that need to purchase these products during the downtime either make accommodations to receive the letter based on the example shown above, or instead opt in for FILE or DNS based validation.
The expected fix date is on the 8th of August 2018. We will produce a followup to this posting on this date.