- Services have been restored and systems are operational, however, we will continue to monitor to ensure there are no further issues.
Posted Sep 13, 2018 - 20:22 UTC
Monitoring
- The DDOS stopped at 12:05 UTC and services are now recovering. Some API issues are still being addressed, but the majority of the issues have been resolved. We will continue to monitor for any further issues.
Posted Sep 13, 2018 - 13:01 UTC
Update
- We have identified the root cause of the outage as a DDOS and are working with our upstream network providers to resolve. This issue has the highest level of attention internally and we will provide additional updates as they become available
Posted Sep 13, 2018 - 11:42 UTC
Identified
- The issue affecting OpenSRS control panels and API is still being mitigated by our operations team. There are no additional updates at this time.
Posted Sep 13, 2018 - 11:18 UTC
Investigating
- At this time the Reseller Control Panel (RCP/UCP), Classic Reseller Interface (RWI), and Admin Web Interface (AWI) may be unavailable. Domain orders via the API are also affected.
This is currently being investigated by our operations team.
Posted Sep 13, 2018 - 09:37 UTC
This incident affected: Hosted Email (Cluster A, Cluster B, Webmail), APIs (OpenSRS API, OpenHRS API), and Control Panels (Reseller Control Panel, Classic RWI, End User Control Panel, Storefront, Payment Gateway).