Cluster A, Webmail
Incident Report for OpenSRS
Resolved
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We are happy to report that the webmail portal is now back online and functioning. We have successfully corrected our database problem impacting the webmail interface on Cluster A.
Posted 16 days ago. Nov 26, 2018 - 17:59 UTC
Identified
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We have identified the source problem and are working on a resolution. We will keep you posted once we have additional information.
Posted 16 days ago. Nov 26, 2018 - 16:46 UTC
Investigating
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We are currently experiencing connection problems to hosted email webmail on Cluster A. Customers may be presented with an error while logging into their webmail interface:

"DATABASE ERROR: CONNECTION FAILED!"

We will update our status post once we receive additional information.
Posted 16 days ago. Nov 26, 2018 - 16:32 UTC
This incident affected: Hosted Email (Webmail).