On February 07, 2019 , at 1:17 PM ET. Tucows’ Domains platform experienced service interruption. The incident impacted OSRS, HRS and Hover domains lookup and registrations. The cause of the incident under investigation and yet be determined by our Senior Engineers.
At 3:50 PM ET The Operations Team restored services after completing a rolling restart on the affected nodes in production.
Tucows is to improve monitoring to detect unresponsive running services. Further preventive measures to be implemented after completing root cause analysis.