OpenSRS Status - Domains - Registrations and Updates

Domains - Registrations and Updates

Incident Report for OpenSRS

Postmortem

On February 05, 2019 , at 12:04 PM ET. Tucows’ Domains platform experienced service interruption. The incident impacted OSRS domains registrations. The cause of the incident was a scheduled change that was deployed into our production environment.

At 12: 22 PM ET, the Operations Team completed the rollback to restore services in production. Tucows is to revise and improve the unit testing as part of the staggered rollout to prevent future error and reduce client impact.

Posted Feb 13, 2019 - 21:12 UTC

Resolved

The issue has been confirmed resolved

Posted Feb 05, 2019 - 17:48 UTC

Monitoring

A fix has been deployed to resolve the outage.

We will continue monitoring the incident.

Next Update: 19:00 UTC

Posted Feb 05, 2019 - 17:37 UTC

Identified

As of 17:06 UTC Domain Registrations and Updates have ceased.

The issue has been identified and our team is working to resume service.

This impacts all platforms:
Manage Web Interface, API and WHMCS, Admin Web Interface, Reseller Control Panel, Reseller Web Interface, Storefront.

Next Update: 18:00 UTC

Posted Feb 05, 2019 - 17:28 UTC

This incident affected: APIs (OpenSRS API, OpenHRS API), Control Panels (Reseller Control Panel, Classic RWI, End User Control Panel), Domain Services (Core gTLDs, Core ccTLDs, Other gTLDs, Other ccTLDs), and System Messaging.