Resolved -
- We are still seeing a small batch of domains affected and are actively working toward a resolution. If your account is affected by this issue, please contact us and reference problem ticket #588759.
Oct 15, 12:50 UTC
Identified -
- This would be isolated to a small subset of domains, once we have more information we will provide this.
Oct 10, 16:25 UTC
Investigating -
- We are currently experiencing intermittent issues with renewals of Donuts Registry premium domains across our SRS and HRS platforms, where these renewals currently need to be processed manually by us through the registry, so please contact Support for direct assistance if you encounter such an issue. You can determine what TLDs are managed by the Donuts Registry through our TLD reference chart below if need be.
Resolved -
We experienced connection issues with the .co.za registry from 05:48 UTC to 06:50 UTC. Registrations, transfers and updates may have failed during this time. Our connection is now stable with the .co.za registry.
Oct 13, 06:52 UTC
Identified -
We are currently experiencing connection issues with the .co.za registry. This would impact the ordering of new domains and the management of existing domains. We will provide an update once the connection is restored.
Oct 13, 05:48 UTC
Resolved -
We experienced connection issues with the .AU registry from 08:46 UTC to 09:09 UTC. Registrations, transfers and updates may have failed during this time. Our connection is now stable with the .AU registry.
Oct 12, 08:46 UTC
Completed -
The scheduled maintenance has been completed.
Oct 12, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 04:00 UTC
Scheduled -
We are performing proactive firmware upgrades to our load balancing infrastructure in order to stay ahead of security vulnerabilities and other bugs. During this maintenance window, domain management services, including registration, transfer, and trade functionality, may be unavailable, or their performance may be degraded. Also, registrants may be unable to access their Consent Management Page URL or complete Whois verification. Downtime is not expected to exceed 15 minutes, and service interruptions are unlikely.
If you have any questions or concerns, please don't hesitate to contact us at help@opensrs.com.
Note: This maintenance work was previously scheduled for Sept. 27, 2018, but has been rescheduled.
Oct 1, 06:21 UTC
Completed -
The scheduled maintenance has been completed.
Oct 11, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 05:00 UTC
Scheduled -
We will be undergoing maintenance on our Hosted Email Cluster B from approximately 5am to 6am UTC time. During the maintenance, email users on our Cluster B may experience intermittent issues with both email access and functionality during this period.
Oct 11, 00:10 UTC
Resolved -
Services fully recovered at 07:16 UTC and there have been no further issues. This incident has been resolved.
Oct 10, 07:47 UTC
Monitoring -
Users may have experienced authentication issues with Webmail, IMAP and POP connections. This was due to a small upgrade being done on our backend systems. Our operations team was able to address the issue and services should be recovering now. This issue began at 06:45 UTC and was addressed at 06:53 UTC.
Oct 10, 07:13 UTC
Resolved -
Comodo has now resolved the intermittent timeout issues they were having so we're happy to report that full functionality has now been restored for ordering new Comodo SSL certificates and managing pending orders through our platform.
Oct 7, 00:01 UTC
Identified -
Comodo has confirmed they are experiencing intermittent issues on their end which are causing the timeouts and errors with placing new orders and managing existing ones. They indicated they are working on resolving the issue quickly. We will update you as soon as we have more information.
Oct 6, 21:18 UTC
Investigating -
We are currently experiencing issues connecting to the ceritifcate authority Comodo. This would impact the placement of new orders and any management of any existing pending orders. We have reached out to Comodo and we expect to have this resolved shortly. This only impacts the ordering of Comodo SSL certificates. All other certificates still function fine. We will provide an update as soon as we have more information.
Oct 6, 16:13 UTC
Resolved -
There are no other reports of problems. This has since been resolved.
Oct 4, 01:46 UTC
Monitoring -
.ms domain orders seem to be behaving as expected.
Yet there's no official word from the registry as of yet. We will mark the issue as resolved when the registry confirms the connection issues have stopped.
Oct 1, 15:27 UTC
Investigating -
We are currently experiencing issues connecting to the .MS domain registry. This would impact the ordering of new domains and the management of existing domains. The issues appear to be at the registry itself and our Operations team has already reached out to them. We will provide an update once the connection is restored.
Sep 30, 14:59 UTC
Completed -
The scheduled maintenance has been completed.
Oct 3, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 02:00 UTC
Scheduled -
We are proactively making updates to our infrastructure in order to improve stablilty within our systems. During this maintenance window, domain management services, including registration, renewal, transfer, and update functionality, may be unavailable, or their performance may be degraded. Also, users may experience errors when accessing their Reseller Control Panel and when sending API calls.
We apologize for the inconvenience, and we appreciate your patience. If you have any questions or concerns, please don't hesitate to contact us at help@opensrs.com.
Sep 20, 19:43 UTC