System Status
All Systems Operational
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Operational
Reseller Control Panel Operational
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
.PL Registry Jul 30, 03:00-05:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Jun 21, 13:19 UTC
.SE/.NU Registry Aug 4, 19:00-23:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Jul 12, 14:19 UTC
.SE/.NU Registry Sep 8, 19:00-23:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Jun 21, 13:21 UTC
Past Incidents
Jul 29, 2021
Network interuptions - RCP, Email Prod A, MAC
Resolved - Our engineering teams had identified an issue causing network service interruptions for multiple services. Services have recovered on their own and we will be investigating to determine the root cause.

Start time: 07-29 01:47 UTC
End time: 07-29 02:15 UTC
Length: 28 minutes
Jul 29, 02:37 UTC
Jul 28, 2021
Payment processing
Resolved - Payment processing services are fully restored as of 20:05 UTC. Our external partner service resolved the problem that caused the issue. We will provide additional information available in the incident.
Jul 28, 20:31 UTC
Identified - We have found adding funds to the reseller account may result in the error "Failed to create CHARGE payment: Failed to process transaction". We are currently investigating the issue with our partner service and will continue to provide updates.

Thank you for your patience while we work through this.
Jul 28, 20:13 UTC
Investigating - Our operations team is currently investigating an issue with our payment processing partner service which is used for orders submitted through the storefront.

Adding funds to the reseller account is not affected by this issue. We will continue to provide updates as they become available.
Jul 28, 19:55 UTC
.IS Registry
Completed - The scheduled maintenance has been completed.
Jul 28, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Jul 12, 14:21 UTC
Jul 27, 2021
Jul 26, 2021

No incidents reported.

Jul 25, 2021
.ZA Registry
Resolved - Our connection to the ZA registry has been restored. Services should be operational.

Incident Start Time: 07-25-2021 13:41:00 UTC
Incident End Time:07-25-2021 15:07:00 UTC

Total Duration:1 hr, 26 min
Jul 25, 16:19 UTC
Update - We are continuing to investigate this issue.
Jul 25, 14:30 UTC
Investigating - We are experiencing connection issues to the ZACR registry. We have reached out to the registry and are awaiting a response.

Customers are unable to do domain registrations or renewals for ZACR TLD's.

Please refer to our TLD chart located at opensrs.help/chart for a list of affected TLD's
Jul 25, 13:59 UTC
.COM/.NET Registry Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 01:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 01:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Jul 7, 15:09 UTC
Jul 24, 2021

No incidents reported.

Jul 23, 2021
Verisign Registry
Completed - The scheduled maintenance has been completed.
Jul 23, 02:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:20 UTC
Scheduled - The Verisign registry is currently undergoing system maintenance,. During this maintenance select cTLD SRS production environment, including new gTLDs (i.e. Verisign TLDs IDN TLDs and Platform TLDs), .tv, .cc, & .name, will be taken offline. The following services may be unavailable:


Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Jul 22, 22:19 UTC
Jul 22, 2021
Planned system maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Jul 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 02:01 UTC
Scheduled - We will be undergoing planned system maintenance to improve service performance that may briefly affect email services on cluster A.

Users on cluster A may experience inbound mail delays of up to 15 minutes within the maintenance period.
Jul 20, 14:30 UTC
.SE/.NU Registry
Completed - The scheduled maintenance has been completed.
Jul 22, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 19:01 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Jul 7, 15:07 UTC
Jul 21, 2021
.ZA Registry
Resolved - Connections to ZACR have been restored. Services have returned to operational status.

Incident Start Time: 07-21-2021 06:08:00
Incident End Time: 07-21-2021 08:38:00
Total Duration:2 hours and 30 minutes
Jul 21, 09:02 UTC
Update - We are continuing to investigate this issue.
Jul 21, 07:58 UTC
Investigating - We are experiencing connection issues to the registry. We will provide an update shortly with additional information.

This affects registrations, renewals, and management of affected domains. Existing domains will continue to resolve normally.
Jul 21, 06:33 UTC
Cluster A and B Inbound and Outbound delays.
Resolved - The engineering team has restored services on Cluster A and B. There won't be any further interruptions to the email services.
We thank you for your patience.

Incident Start Time: 07-21-2021 06:20:00
Incident End Time:07-21-2021 08:00:00
Total Duration:1 hour and 40 minutes
Jul 21, 08:14 UTC
Investigating - We are currently experiencing an incident that is impacting Hostedemail, ( Cluster A and B ). Some users will experience delays in outbound and inbound emails. The engineering team has been engaged and they are currently looking into this issue.
Jul 21, 06:51 UTC
Jul 20, 2021
Donuts Registry
Resolved - This incident has been resolved.
Jul 20, 18:46 UTC
Identified - The Donuts registry is currently undergoing system maintenance, the following services may be unavailable until 18:30 UTC:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Jul 20, 17:00 UTC
.DE Registry
Completed - The scheduled maintenance has been completed.
Jul 20, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 14:02 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Jul 12, 14:23 UTC
Maintenance on cluster A preventing login and IMAP/POP connections
Resolved - The extended maintenance has now been completed and the Webmail/IMAP login for users on cluster A (mailstore134) is now working as expected.
Jul 20, 11:17 UTC
Identified - We have extended the maintenance on cluster A which is affecting users on mailstore134 and will prevent the users from logging into the Webmail or IMAP/POP connections.

Start time 09:00 UTC
End time 11:00 UTC
Jul 20, 10:30 UTC
Cluster A: Scheduled Maintance
Resolved - We are performing a scheduled maintenance on a small set of accounts on Cluster A. At this time these accounts won't be able to sync with our mail servers or log in via webmail.

Maintenance Start Time: 07-20-2021 09:00:00 UTC
Maintenance End Time: 07-20-2021 10:00:00 UTC

Thank you for your patience.
Jul 20, 09:00 UTC
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
Cluster A: Email issues
Postmortem - Read details
Jul 26, 19:32 UTC
Resolved - The engineering teams identified issues with our storage devices and have resolved the problems causing webmail login to fail. Our engineers will be running naturalizing jobs throughout the night to ensure we no longer experience high load, we can say now that our cluster A is in a healthy state and will be closing this incident.

Incident Start Time: 07-15-2021 10:06:00
Incident End Time:07-15-2021 18:50:00
Total Duration: 8 hours, 44 minutes
Jul 15, 20:00 UTC
Update - Our engineering team continues to troubleshoot to resolve the issue. Some users will still be temporarily affected and may need to log back in and reauthenticate if an issue is experienced.
Jul 15, 18:32 UTC
Update - Our engineering teams are running a naturalizing process on the backend which will disconnect some users temporarily, we expect users to be able to log back in afterward. We are continuing to monitor the state of our network devices, we appreciate your continued patience as we work to bring services back online.
Jul 15, 17:25 UTC
Monitoring - Our engineering team continues to monitor the load on the affected storage device.
Jul 15, 16:19 UTC
Update - Our engineers have identified that during a planned and routine maintenance at 7:32 UTC this morning a network system error caused high load on one of our storage devices. Our engineers successfully alleviated this load and are bringing services online in a controlled manner to resolve the issue.
Jul 15, 15:19 UTC
Identified - The engineering team has identified the issue within the Hosted Email system and is currently working on resolving the issue.
Jul 15, 12:22 UTC
Update - Our team is still investigating this issue, and we will provide updates when they are available.

Thank you for being patient while we continue to look into this issue for you.
Jul 15, 11:39 UTC
Update - We are aware this is still ongoing and are investigating this. We will post any updates when they are available.
Jul 15, 10:41 UTC
Investigating - We are currently experiencing a connection issue for a small set of email accounts on Cluster A. We are investigating this at this time, and will provide updates as they are available. Thank you for your patience.
Jul 15, 08:43 UTC
Uniregistry Registry
Completed - The scheduled maintenance has been completed.
Jul 15, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 17:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Jul 13, 12:52 UTC
Externally managed TLD's
Resolved - This incident has been resolved, and services are back online.

Incident Start Time: 07-15-2021 00:00:00 UTC
Incident End Time: 07-15-2021 09:55:00 UTC
Total Duration: 9 hours and 55 minutes
Jul 15, 11:46 UTC
Investigating - We are currently experiencing registry connection issues for many ccTLD's. Our engineering team is investigating the issue and we will provide updates as they are available. You can view a list of these TLD's here: opensrs.help/external-tlds

This affects registrations, renewals, and management of affected domains. Existing domains will continue to resolve normally.
Jul 15, 09:18 UTC
Planned Maintenance Hostedemail - Extended by 1 hour
Completed - The scheduled maintenance has been completed.
Jul 15, 07:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:32 UTC
Scheduled - The scheduled maintenance activity has been extended for another hour

Summary: The engineering team will be performing a reboot on all Cluster A IMAP nodes to resolve an existing issue.

Affected Service/s: Hostedemail (IMAP, Cluster A)
Jul 15, 06:31 UTC
← Incident History Powered by Statuspage