Investigating - We are experiencing intermittent login failures with logging into the Control Panel (manage.test.opensrs.com) within the test environment.
Resellers may experience the following error: "There was an error communicating with the server, please try again"
Resolved -
All connections to .Club have been recovered. Issue resolved.
Incident Start Time: 10-07-2021 11:26:00 UTC Incident End Time: 10-07-2021 13:50:00 UTC Total Duration: 2 hours 24 mins
Oct 7, 14:11 UTC
Update -
The Registry has engaged their engineering team for an investigation. we will provide updates once we have them available.
Oct 7, 12:45 UTC
Investigating -
We are experiencing connection issues to the registry. We will provide an update shortly with additional information. Customers will not be able to register and renew domains and will experience connection issues with .Club
Oct 7, 12:09 UTC
Resolved -
Thank you for your patience. We have now identified and resolved the error. All systems are now working as expected. Incident Start Time: 10-06-2021 07:33:00 UTC Incident Start Time:10-06-2021 07:41 UTC Total Duration: 8 minutes
Oct 6, 08:04 UTC
Investigating -
Some resellers may experience the following error when clicking the "Domains" link in the reseller panel at manage.opensrs.com. "Could not complete search request. (#503: Service Unavailable)" resulting searches come back with no results.
We appreciate your patience as we investigate this issue.
Oct 6, 07:33 UTC
Resolved -
All the services have recovered successfully and customers will be able to log in to Webmail.
Incident Start Time: 10-05-2021 20:00:00 Incident End Time:10-05-2021 20:32:00 Total Duration:32 minutes
Oct 5, 20:53 UTC
Investigating -
We are experiencing a degradation in service for Hosted Email customers on cluster B( Inbound/Outbound Mail, IMAP, POP). Our Engineering team has been engaged and they are currently investigating the issue.
Oct 5, 20:31 UTC
Resolved -
Our engineering team made a configuration change that has resolved the issue. We have confirmed .SG lookups are working as expected now.
Incident Start Time: 10-05-2021 14:14:00 UTC Incident End Time: 10-05-2021 16:03:00 UTC Total Duration: 1 hr, 49 min
Oct 5, 19:23 UTC
Update -
Our engineering team has confirmed that this issue is intermittent and are still investigating the root cause.
Oct 5, 17:03 UTC
Investigating -
We are currently having connection issue with the .SG registry that is impacting registration lookups. Our engineering team is investigating and we will provide updates as they become available.
Oct 5, 15:11 UTC