OpenSRS Status

System Status

Update - As of March 22, 2023, Cluster B of our email service has been successfully moved to a faster and more reliable, modern infrastructure. While we conducted this migration work, from March 13 to March 22, some of our customers experienced degraded email service. Those impacted may have experienced:

- Log-in issues
- Duplicate emails
- Problems deleting emails or updating mailbox and admin settings

All log-in issues, or failures to register changes or deletions are now resolved or queued to be resolved. Any actions you or your users take moving forward should complete as expected.

If you or any of your users have an open issue or experience duplicate or deleted emails, please reach out to our support team via chat or phone, so we can promptly resolve it.
Mar 23, 2023 - 15:19 UTC

Update - We have received reports of users describing issues with duplicated email messages on their IMAP clients. This is related to the means in which IMAP clients determine whether a message has already been downloaded locally. The quickest way to address this issue is to completely remove and re-add the email account on the mail client. This ensures that any incorrect caching information kept by the mail client is discarded, and presents a consistent view of mailbox contents.
Mar 16, 2023 - 15:23 UTC

Update - On Monday, 13/03/2023 we initiated a migration on our prodB environment. For 99% of our users the migration has been completed and you should expect a return to normal operating.

If you encounter a problem with specific user(s), please include the following when reaching out:

- Email Address(s)
- Brief description of the issue
Mar 15, 2023 - 11:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 2023 - 18:30 UTC

Scheduled - Services on cluster B are being migrated to a new more stable platform. As a result you may experience, duplicate emails, missing old messages, and possible delays on receiving. These issues are known and are being worked on.

If you continue to experience issues, please include the following when reaching out::

- Email Address(s)
- Brief description of the issue

Thank you

Domain Services Operational

Core gTLDs Operational

Core ccTLDs Operational

Other gTLDs Operational

Other ccTLDs Operational

Premium Names Operational

WHOIS Operational

APIs Operational

OpenSRS API Operational

OpenHRS API Operational

Email API Operational

Hosted Email Operational

Cluster A Operational

Cluster B Operational

Webmail Operational

Control Panels Operational

Reseller Control Panel Operational

Classic RWI Operational

End User Control Panel Operational

Storefront Operational

Payment Gateway Operational

DNS Operational

SystemDNS Operational

Domain Forwarding Operational

SSL Operational

Reseller Support Operational

GoMobi Operational

System Messaging Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

.CH Registry Maintenance Mar 30, 2023 05:00-05:30 UTC

During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Dec 01, 2022 - 22:00 UTC

.CH Registry Maintenance Apr 20, 2023 05:00-05:30 UTC

Past Incidents

Mar 28, 2023

No incidents reported today.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

.ES Registry Connections

Resolved - As of 21:55 UTC the maintenance has been completed by the .ES registry and service has been restored.

Incident Start Time: 03-25-2023 20:10:00
Incident End Time:03-25-2023 21:55:00
Total Duration:1 hour 45 minutes
Mar 26, 12:03 UTC

Investigating - Our connections to the .ES registry are currently down. While there is scheduled maintenance today, it is currently outside of the maintenance windows. We have emailed the .ES registry for further confirmation.

Customers will not be able to register, renew or modify .ES domains.
Mar 25, 20:49 UTC

Mar 25, 2023

Reseller Sign Ups Error

Resolved - We were able to resolve the issues causing reseller sign-ups, prospective customers may once again look to sign up from our main opensrs.com website.
Mar 25, 21:29 UTC

Investigating - We have received reports of an issue with new reseller sign-ups, prospective customers may experience an error stating "Unable to instantiate Email App client object."

Our operations team has been engaged.

We appreciate your patience while we investigate.
Mar 25, 17:26 UTC

.ES Registry Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 15:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:11 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Mar 25, 13:10 UTC

Mar 24, 2023

.AU Registry Maintenance

Completed - The scheduled maintenance has been completed.
Mar 24, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 15:40 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Times: 15:00 - 17:00 UTC

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Mar 24, 15:36 UTC

.DK Registry Maintenance

Completed - The scheduled maintenance has been completed.
Mar 24, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 05:00 UTC

Verisign - cTLD SRS Production Environment Maintenance

Completed - The scheduled maintenance has been completed.
Mar 24, 01:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 21:37 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 23, 21:35 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability cTLD SRS production environment, including new gTLDs (i.e. Verisign's IDN TLDs and Platform TLDs), .tv, .cc, & .name, will be taken offline.

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Mar 23, 21:34 UTC

Mar 23, 2023

.BE Registry Maintenance

Completed - The scheduled maintenance has been completed.
Mar 23, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:31 UTC

.ES Registry Connections

Resolved - Orders for .ES domains are going through as normal and the connection to the registry is operational. The incident is considered closed.

Incident Start Time: 03-22-2023 23:25:00 UTC
Incident End Time: 03-23-2023 00:01:00 UTC
Total Duration: 36 minutes
Mar 23, 00:42 UTC

Investigating - We are currently having connection issues with .ES registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management of .ES domains. Existing domains will continue to resolve normally.
Mar 22, 23:49 UTC

Mar 22, 2023

.PL Registry Maintenance

Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:00 UTC

.DK Registry Maintenance

Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 05:00 UTC

Mar 21, 2023

Cluster B - Login Issues

Resolved - Login issues have been corrected by our admins. This incident is now marked as resolved.

Incident Start Time: 03-21-2023 12:43:00 UTC
Incident End Time:03-21-2023 13:26:00 UTC
Total Duration: 43 minutes
Mar 21, 13:46 UTC

Investigating - We are investigating an issue preventing some users on Cluster B from logging in to the accounts.

Our engineering team has been engaged. We will provide an update once we have additional information.
Mar 21, 13:06 UTC

Mar 20, 2023

.DK Registry Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 05:00 UTC

Mar 19, 2023

Cluster B - sending/receiving errors

Resolved - The hosted email and network engineering teams identified a load balancer issue causing the email send/receive failures. Subsequently, the issue was resolved by a manual failover and synchronization. Users impacted by this specific issue are now capable of sending and receiving. This incident is being marked resolved.

Incident Start Time: 03-19-2023 07:45:00
Incident End Time:03-19-2023 15:10:00
Total Duration: 7 hours and 25 minutes
Mar 19, 15:40 UTC

Investigating - We have received reports of users having issues sending and receiving on our cluster B, we have engaged our network operations team to investigate.
Mar 19, 15:03 UTC

Sectigo Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 19, 02:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 UTC

Scheduled - Sectigo Certificate Issuing Platform Scheduled Maintenance Saturday, March 18, 2023; 23:59 UTC.

Sectigo Certificate Issuing Platform Scheduled Maintenance:

• Minor fixes
• Reports improvement

We anticipate that our certificate issuing platform will be unavailable for up to 2 hours while we add this additional functionality to the system.
Mar 11, 18:59 UTC

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

GoDaddy Registry Maintenance

Completed - The scheduled maintenance has been completed.
Mar 16, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 03:00 UTC

Mar 15, 2023

Digicert Outage

Resolved - This incident has been resolved.

Incident Start Time: 03-15-2023 20:00 UTC
Incident End Time: 03-15-2023 21:25 UTC
Total Duration: 1h 25m
Mar 15, 21:30 UTC

Monitoring - Digicert is now monitoring the results of their fix. At this time new orders and renewals should process without issue.
Mar 15, 21:00 UTC

Identified - Digicert is currently experiencing a service outage. They have identified the issue and a fix is being implemented.

This outage impacts new orders and renewals. Existing orders are not impacted.
Mar 15, 20:38 UTC

.FR Registry Connections

Resolved - Orders for .FR domains are going through as normal and the connection to the registry is operational. The incident is considered closed.

Incident Start Time: 03-15-2023 12:30:00 UTC
Incident End Time: 03-15-2023 14:21:00 UTC
Total Duration: 1h:51m
Mar 15, 15:22 UTC

Investigating - We are currently experiencing connection issues with the .FR registry. Our engineering team is investigating the issue.

This incident might affect registrations, renewals, and management of .FR domains. Existing domains will continue to resolve normally.
Mar 15, 13:29 UTC

Mar 14, 2023

.CZ Registry Maintenance

Completed - The scheduled maintenance has been completed.
Mar 14, 23:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:00 UTC

PIR (.ORG) Registry Maintenance

Completed - The scheduled maintenance has been completed.
Mar 14, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 UTC