We are marking this incident as resolved as have confirmed that all the email services in our cluster are now stable and functional.
Mar 15, 16:57 UTC
We are happy to report that the IMAP/POP along with Webmail services are now functional along with inbound and outbound email. We will be keeping the status open in the monitoring state.
Mar 15, 16:24 UTC
Our Operations team have identified the core problem and are actively working towards a resolution.
We will provide another update once we have additional information.
Mar 15, 16:12 UTC
Our operations team is working to address an issue with our email service on Cluster A. During this time, Webmail, IMAP/POP connections and incoming/outgoing mail may be affected.
We will provide an update once we have additional information.
Mar 15, 15:27 UTC
This incident has now been fully resolved with WHOIS services functionally normally again. Thank you for your patience while we worked through this issue.
Mar 9, 21:32 UTC
After further investigation our Operations team has identified that WHOIS is the only service which now seems to be impacted as domain services are fully functional. They continue to investigate and they are working on restoring the impacted WHOIS service as soon as possiblle. We will provide an update as soon as one becomes available.
Mar 9, 20:54 UTC
We are currently experiencing issues with our WHOIS service which is impacting API Access and in turn all domain services. Our Operations team is already working on this and we will provide an update as soon as possible.
Mar 9, 20:42 UTC
We are happy to report that our Support Center channels are working as desired, this is now considered solved.
Mar 7, 22:28 UTC
We are happy to report that we are seeing improvements for our support channels. Please bear with us while we obtain additional updates from our vendor. We are still reachable from our phone support if you are experiencing trouble with our online chats or emails.
Mar 7, 20:14 UTC
We have identified the issues impacting our support channels. We're actively working with the service provider on a resolution. An update will be provided as soon as we have more information.
Mar 7, 17:44 UTC
We are aware of an intermittent problem that may affect the ability to submit help requests from within our Support Center or browse to our help.opensrs.com page, this will also affect our online chat. We are investigating with our vendor and an update will be provided as soon as we have more information.
Mar 7, 15:52 UTC
This incident has been resolved.
Mar 4, 14:59 UTC
We are currently experiencing intermittent issues connecting to the .BR domain registry. This will impact the ability of users to order, modify, or renew .COM.BR domain registration services. Our Operations team has already reached out to the registry and we will provide more information on this matter as soon as possible.
Mar 3, 17:13 UTC