System Status
Amsterdam and NL Registry Connections
Investigating - We are currently experiencing connection issues relating to Amsterdam and NL. Our operations team is investigating the issue.

This affects registrations, renewals, and management of Amsterdam and NL Domains. Existing domains will continue to resolve normally.

Resellers: API calls and Control Panel management of Amsterdam and NL domains will result in an error message.

Registrants: will not be able to register new domains, renew, or modify information on existing ones.
Oct 19, 03:11 UTC
Domain Services Degraded Performance
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Degraded Performance
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Operational
Reseller Control Panel Operational
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Verisign Registry Oct 20, 01:00-05:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

Affected TLD(s): .COM | .NET
Posted on Jul 23, 14:16 UTC
Nominet Registry Oct 22, 05:00-07:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Sep 19, 16:28 UTC
.JP Registry Oct 22, 13:00-23:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Oct 16, 13:28 UTC
.IM Registry Oct 22, 17:00-20:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Oct 16, 12:49 UTC
.TW Registry Oct 23, 02:00-04:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Oct 17, 13:34 UTC
.SE & .NU Registry Oct 23, 19:00 - Oct 24, 00:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Sep 17, 12:08 UTC
.CH & .LI Registry Nov 7, 06:00-06:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Oct 10, 13:51 UTC
.SE & .NU Registry Nov 13, 19:00 - Nov 14, 00:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Sep 17, 12:09 UTC
Verisign Registry Nov 16, 23:00 - Nov 17, 03:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Aug 19, 15:45 UTC
.COM/.NET Registry Connections Nov 17, 01:00-01:45 UTC
We are currently experiencing connection issues with the registry. Our operations team is investigating the issue.

This affects registrations, renewals, and management of domains. Existing domains will continue to resolve normally.
Posted on Aug 19, 15:40 UTC
.SE & .NU Registry Nov 27, 20:00 - Nov 28, 01:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Oct 10, 13:38 UTC
.CH & .LI Registry Nov 28, 06:00-07:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Oct 10, 13:52 UTC
.AM, .CX, .LA Registry Nov 30, 08:00-13:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Sep 17, 12:13 UTC
Verisign Registry Dec 8, 01:00-05:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Sep 3, 13:53 UTC
.SE & .NU Registry Dec 11, 20:00 - Dec 12, 01:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Oct 10, 13:39 UTC
.CH & .LI Registry Dec 19, 06:00-06:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Oct 10, 13:52 UTC
.CH & .LI Registry Jan 9, 06:00-06:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Oct 10, 13:53 UTC
.CH & .LI Registry Jan 30, 05:00-05:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Oct 10, 13:54 UTC
Past Incidents
Oct 18, 2019
Cluster B - Domain Aliases
Resolved - All-clear and sorry about this! Please do let us know if you notice anything else unusual.
Oct 18, 17:08 UTC
Identified - The issue has been identified and a fix is currently being implemented

Next update: 16:00 UTC
Oct 18, 14:15 UTC
Investigating - Domain Aliases are currently not mapped to their original domains.

Users will experience the inability to receive emails at the address of an aliased domain until the issue is resolved.
Oct 18, 13:56 UTC
Oct 17, 2019
Cluster B Degradation
Resolved - Between 11:30 UTC and 12:00 UTC we experienced degradation with our Email services located on cluster B. Users may have seen intermittent issues with sending/receiving or accessing their account.
Oct 17, 11:30 UTC
.CH & .LI Registry
Completed - The scheduled maintenance has been completed.
Oct 17, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 05:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 10, 13:49 UTC
Oct 16, 2019
.EU Registry
Completed - The scheduled maintenance has been completed.
Oct 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 04:01 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 15, 14:00 UTC
Hardware Update affecting API call responses.
Resolved - We have completed the hardware update and API calls are performing normally. Thank you for your patience.
Oct 16, 05:10 UTC
Update - We are continuing to work on the hardware update, and will post updates as they become available.
Oct 16, 05:05 UTC
Monitoring - There will be a degradation in response for all API calls for domains and SSL's as we work to perform a hardware upgrade. This is expected to be completed by 5am UTC.
Oct 16, 04:30 UTC
.IN Registry
Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 10, 13:33 UTC
Oct 15, 2019
.NO Registry
Completed - The scheduled maintenance has been completed.
Oct 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 9, 15:33 UTC
Oct 14, 2019

No incidents reported.

Oct 13, 2019
.FI Registry
Completed - The scheduled maintenance has been completed.
Oct 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 06:01 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 11, 13:33 UTC
Oct 12, 2019
Reseller Control Panel / Classic Reseller Interface Log in Errors
Resolved - Thank you for your patience. We have received reports from our OPS team that all services have been restored.
Oct 12, 08:12 UTC
Update - We are continuing to investigate this issue.
Oct 12, 06:58 UTC
Update - We are continuing to investigate this issue.
Oct 12, 06:47 UTC
Investigating - We are currently investigating an issue that is preventing resellers from logging in to the Reseller Control Panel and Classic Reseller Interface. You may receive the following or similar error;

ERR_EMPTY_RESPONSE or Service configuration is missing. Re-login to try again. [cacheKey]=>[domain_prod-tucows_resellername

Resellers may not be able to access the Reseller Control Panel or the Calssic Reseller Interface.

Registrants may not be able to manage their domains through manage.opensrs.net

Our operations team is investigating and we will update as soon as we more information.
Oct 12, 06:30 UTC
Oct 11, 2019
Connection down for the .CA cctld
Resolved - The incident with the CIRA registry connection failure has now been resolved and all .CA services are functioning.
Oct 11, 05:16 UTC
Investigating - We are getting connection failures regarding the .CA ccTLD and .CA domain look ups and orders may result in a connection failure "Unexpected response received from the Registry: [705] [Our system is experiencing technical difficulties, please try again later" also selecting currently registered .CA ccTLDs from the Domains list will fail to load. We will update again once we have an update from CIRA. The connection failure is affecting both OpenSRS and HRS accounts.
Oct 11, 04:48 UTC
Oct 10, 2019
.SE & .NU Registry
Completed - The scheduled maintenance has been completed.
Oct 10, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 19:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Sep 17, 12:07 UTC
Oct 9, 2019
CentralNic Registry
Completed - The scheduled maintenance has been completed.
Oct 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Aug 27, 12:47 UTC
.KIWI Registry Connections
Resolved - This incident has been resolved.
Oct 9, 14:44 UTC
Update - We are continuing to work with the registry to resolve the connection issues. Updates will be provided as soon as possible.
Oct 6, 15:52 UTC
Update - The Registry has informed us that they are actively working on solving the connection problem. We will post more updates as we receive from the registry team. Thank you for your ongoing patience.
Oct 4, 14:40 UTC
Update - We are still waiting for an update from the registry in regards to the connection issues. We continue to thank you for your patience.
Oct 3, 14:33 UTC
Update - We continue to await an update from the registry in regards to the outstanding issue. More updates will be provided as soon as we can
Oct 2, 19:53 UTC
Update - We await an update from the registry with regards to the connection issue we are experiencing. We will provide updates as soon as we can
Oct 1, 00:17 UTC
Update - We continue to await an update from the registry in regards to the connection issues. Thank you for your ongoing patience.
Sep 30, 15:12 UTC
Update - We are still experiencing connection issues with the .kiwi registry.

We will post more updates as we receive from the registry team.
Sep 29, 17:49 UTC
Update - We continue to have connection issues with the .KIWI registry, which appears to be an extension of their scheduled maintenance. We will continue to investigate this and will provide updates as soon as we hear back from the registry.
Sep 27, 09:52 UTC
Update - We are continuing to monitor the registry's maintenance and will post updates as they become available.
Sep 27, 07:54 UTC
Identified - We have confirmed this is an ongoing registry action, and we will continue to monitor this.
Sep 27, 05:30 UTC
Investigating - We are currently experiencing connection issues with the .KIWI registry, which may be an extension of their scheduled maintenance. Our operations team is investigating the issue.

This affects registrations, renewals, and management of .KIWI domains. Existing domains will continue to resolve normally.

Resellers: API calls and Control Panel management of .KIWI domains will result in an error message.

Registrants: will not be able to register new domains, renew, or modify information on existing ones.
Sep 27, 04:03 UTC
Nominet Registry
Completed - The scheduled maintenance has been completed.
Oct 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Sep 19, 16:26 UTC
.PL Registry
Completed - The scheduled maintenance has been completed.
Oct 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 02:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 3, 13:31 UTC
Oct 8, 2019
Cluster B - Webmail\IMAP\POP Connections
Resolved - We have not received any more reports of issues pertaining to IMAP/POP/WEBMAIL connections and we are happy to report this issue is now fully resolved.
Oct 8, 22:19 UTC
Monitoring - Our operations team has resolved the issues cluster B, Users on prod b should not receive any failed login while attempting to log in. We will keep our eyes on monitoring. The issue pertained to a small subset of users on a specific IMAP node and thus impact was minimum.
Oct 8, 21:31 UTC
Investigating - We are investigating an issue preventing some users on Cluster B from logging into Webmail. IMAP and POP services are also impacted. Our operations team has been engaged.

We will provide an update once we have additional information.
Oct 8, 16:48 UTC
Oct 7, 2019
Cluster B - Webmail/IMAP/POP Degradation (minor)
Resolved - We have no more reports of users being unable to log into their webmail or establish IMAP/POP connections, this issue is now considered resolved.
Oct 7, 20:25 UTC
Investigating - We are investigating an issue preventing some users on Cluster B from logging into Webmail. Some users may also experience issues with IMAP and POP connections. Our operations team has been engaged.

We will provide an update once we have additional information.
Oct 7, 19:18 UTC
Oct 5, 2019
Reseller Control Panel Slow / Timing Out
Resolved - Thank you for your patience. Out operations team has now confirmed that all services have been restored.
Oct 5, 10:07 UTC
Identified - Our operations team has identified the issue affecting Sing in to the Reseller Control Panel and API.
Services are still degraded, but have improved. We will update shortly with any new information.
Oct 5, 09:26 UTC
Update - We are continuing to investigate this issue.
Oct 5, 07:19 UTC
Update - Please note our API appears to be affected as well. Our operations team continues to investigating and will update as soon as we have more information.
Oct 5, 07:11 UTC
Investigating - We are currently experiencing an incident that is impacting Domains, (Admin Panel, OpenSRS). The OpenSRS issue is being investigated by our Operations team. We are currently aware of an impact to the Reseller Control Panel, however it may be impacting the API as well. We are attempting to confirm this..

Resellers may experience slow connection or timeouts when trying to access the Reseller Control Panel

Registrants may experience slow connections or timeouts when attempting to access End User Management.

Our operations team is investigating and will update as soon as we have more information.
Oct 5, 06:39 UTC
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