System Status
Investigating - We are currently investigating an issue where new domain orders are not appearing in the Reseller Control Panel (RCP) after submission. These orders are being processed after submission by the various registries and are linked to your reseller account (if no errors in submission) upon completion but do not appear in the RCP domains list.

The current workaround to verify an order has completed is to use our Classic Reseller Interface (RWI) and then clicking on the "View Completed Orders" link. If you are unfamiliar with this interface or how to get there, you may do so by hovering your mouse over your username in the RCP. This will provide a dropdown with "Classic Reseller Interface" as an option.

Further updates will be provided.

Mar 15, 2024 - 15:52 UTC
Update - We are continuing to investigate this issue.
Mar 15, 2024 - 15:37 UTC
Investigating - We are currently investigating an issue impacting Sectigo order status displaying 'processing' in the Reseller Control Panel. These orders are being processed by Sectigo but the control panel is not showing the order status with Sectigo. Further updates will be provided.
Mar 05, 2024 - 20:57 UTC
Investigating - We are currently investigating an issue impacting Digicert orders not appearing in the Reseller Control Panel after submission. These orders are being processed by Digicert but the control panel is not showing the order after submission. If you have submitted a Digicert order but do not see it posted in your control panel, please refrain from making another order until this issue has been resolved. This is to avoid duplicate orders. Further updates will be provided.
Mar 15, 2024 - 15:37 UTC
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Degraded Performance
Reseller Control Panel Degraded Performance
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Degraded Performance
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
.CA Registry Maintenance Mar 22, 2024 03:00-07:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

Posted on Mar 18, 2024 - 17:52 UTC
.SG Registry Maintenance Mar 22, 2024 16:00 - Mar 23, 2024 02:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

Posted on Mar 18, 2024 - 17:22 UTC
AFNIC Registry Maintenance Mar 26, 2024 13:00-16:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Mar 18, 2024 - 17:47 UTC
Identity Digital Registry Maintenance Mar 27, 2024 15:00-17:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Mar 13, 2024 - 17:08 UTC
.CH, .LI Registry Maintenance Apr 4, 2024 05:00-05:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Dec 19, 2023 - 20:34 UTC
.COM/.NET Registry Maintenance Apr 7, 2024 01:00-01:45 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Mar 07, 2024 - 15:31 UTC
.CH, .LI Registry Maintenance Apr 25, 2024 05:00-05:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Dec 19, 2023 - 20:35 UTC
.CH, .LI Registry Maintenance May 16, 2024 05:00-05:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Dec 19, 2023 - 20:36 UTC
.EU Registry Maintenance May 29, 2024 05:00-08:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Mar 05, 2024 - 16:18 UTC
.CH, .LI Registry Maintenance Jun 6, 2024 05:00-05:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Dec 19, 2023 - 20:42 UTC
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - Our engineering team has implemented a fix for the OSRS signup form. This incident has been resolved.

Start Time: 03/13/2023 12:47 AM UTC
End Time: 03/15/2023 11:33 PM UTC

Mar 18, 17:24 UTC
Investigating - We are aware of issues with the new sign-up form which affects new reseller signups and sub-reseller creation for OpenSRS resellers and HRS instances. Our Engineering team continues to work on it.
Mar 13, 13:11 UTC
Resolved - There was a temporary connection issue between OpenSRS and our payment processor. This incident has been resolved.

Start Time: 03/18/24 14:40 AM UTC
End Time: 03/18/24 15:44 AM UTC

Mar 18, 16:03 UTC
Investigating - We are currently experiencing a minor issue with our payment provider. Resellers may not be able to add funds to their account at the moment via Credit Card. We've reached out to our provider and will update shortly.
Mar 18, 15:38 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 15:21 UTC
Identified - We can report that lookups are available again and registrations are now possible again. Our engineering team is still investigating the root cause.
Mar 13, 13:29 UTC
Update - At this time there is no new update to share as the investigation continues. We appreciate your continued patience.
Mar 11, 19:43 UTC
Investigating - We are currently having connection issues with the .IT registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management of .IT domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart

Mar 11, 15:31 UTC
Mar 14, 2024
Resolved - Our engineering team has deployed a fix. Services have been restored.

Start Time: 03/14/24 15:43 UTC
End Time: 03/14/24 17:09 UTC

Mar 14, 17:32 UTC
Identified - Our engineers have identified the problem and are working to resolve it currently.
Mar 14, 16:21 UTC
Update - We are currently experiencing a minor incident that is impacting domains. We have encountered an issue with our nameservers that is impacting our domains services. Our engineering team has been engaged and is currently investigating.
Mar 14, 16:06 UTC
Investigating - We are investigating an issue regarding our SystemDNS.com nameservers.

We will provide an update once we have additional information.

Mar 14, 15:50 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Dec 19, 20:33 UTC
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 05:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Mar 12, 17:14 UTC
Mar 12, 2024
Completed - The scheduled maintenance has been completed.
Mar 12, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 21:01 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Mar 7, 14:25 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 21:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Feb 12, 20:02 UTC
Resolved - We had reports in OpenSRS that customers were having issues with webmail login/authentication in cluster A. Our engineering team was quickly engaged and services were restored shortly after. We can confirm we are no longer seeing any issues.

Start Time: 03/12/2024 17:08 UTC
End Time: 03/12/2024 17:18 UTC

Mar 12, 18:02 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 15:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Mar 5, 16:22 UTC
Mar 11, 2024
Resolved - Resellers can now access the Reseller Control Panel again. This incident is now resolved.

Start Time: 03/11/2024 19:30 UTC
End Time: 03/11/2024 20:05 UTC
Total duration: 35 minutes

Mar 11, 20:23 UTC
Investigating - We are experiencing an issue resulting in trouble loading the Reseller Control Panel at manage.opensrs.com. Resellers may see an error when attempting to log into this portal: "Forbidden"

Our team is currently investigating.

Mar 11, 20:03 UTC
Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 01:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 01:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Feb 12, 19:57 UTC
Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 21:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Mar 8, 16:00 UTC
Mar 8, 2024
Completed - The scheduled maintenance has been completed.
Mar 8, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 15:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Mar 7, 14:13 UTC
Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 06:30 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Mar 5, 16:12 UTC
Mar 6, 2024

No incidents reported.

Mar 5, 2024
Resolved - Thank you for your patience. Storefront Maintenance has now been completed.

Start Time: 03/04/2024 06:27 PM EST
End Time: 03/05/2024 10:15 AM EST

Mar 5, 11:51 UTC
Investigating - Our engineers have taken the Storefront service down temporarily to address recent database issues. This will prevent the management of Storefront domains during this period. This will not impact currently registered domains using Storefront DNS and Storefront registered domains will continue to operate.

We will provide future updates as they become available.

Mar 4, 21:39 UTC