Resolved -
Connection to the .ws registry appears to have been restored, and all actions to register, renew, transfer or manage these domains are able to be completed once more.
May 17, 09:56 UTC
Investigating -
We are currently experiencing connection issues with the .ws registry. Our engineering team is investigating the issue.
This affects registrations, renewals, and management of .ws domains. Existing domains will continue to resolve normally.
May 17, 07:56 UTC
Resolved -
This problem has been identified and corrected by our engineers. Provider lookups are now working as expected from: https://tucowsdomains.com/provider-search/
Incident Start Time: 05-13-2021 07:00:00 UTC Incident End Time:05-13-2021 18:13:00 UTC Total Duration:11 hours 13 minutes
May 13, 18:37 UTC
Update -
The network team currently managing the site has found intermittent 504 gateway errors and captcha timeouts after 10 seconds when attempting to complete a provider search. We have escalated the issue to our partner service to investigate the cause of the timeouts. We will provide updates as they become available.
shopco.com can be used for provider lookups as an alternative for now.
May 13, 15:12 UTC
Investigating -
The provider search feature available at the URL below is currently down.
Resolved -
This incident has been resolved.
May 12, 15:39 UTC
Update -
Our engineering team has blocked all the abusive traffic and domain services for the affected TLDs are back to normal.
May 12, 15:37 UTC
Update -
Our network & security engineering team is investigating further. We will provide updates as they become available.
May 12, 15:01 UTC
Identified -
Our engineering team has identified that the issue is caused due to a minor DDoS attack and continues to troubleshoot the issue.
May 12, 13:38 UTC
Investigating -
We are currently experiencing issues communicating with our partner registrar(s). These partner registrars() are accredited to purchase and manage domains of certain TLDs on behalf of OpenSRS.
For domains of the impacted TLDs, this following actions will become unavailable:
Resolved -
Our engineering team resolved issues with high traffic causing degradation of services relating to externally managed TLDs. We've temporarily increased max connections and the engineering team worked to stop any abusive traffic causing slowdown.
Incident Start Time: 05-11-2021 10:41:00 Incident End Time:05-11-2021 14:15:00 Total Duration:~3hrs 26mins
May 11, 14:49 UTC
Investigating -
We are currently experiencing issues communicating with our partner registrar(s). These partner registrars() are accredited to purchase and manage domains of certain TLDs on behalf of OpenSRS.
For domains of the impacted TLDs, this following actions will become unavailable:
Resolved -
Connection to .WS has been up and stable for over an hour now. We have not received a response from the registry yet. No further service impact. We will be resolving this outage.
Thank you.
Start Time: 13:31 UTC End time: 16:22 UTC
May 7, 16:22 UTC
Monitoring -
The connection has been restored to the .ws registry. We have not received a response from the registry at this time. We will continue to monitor the connection for the time being.
May 7, 14:25 UTC
Update -
We are currently experiencing connection issues with the .ws registry. Our engineering team is investigating the issue.
This affects registrations, renewals, and management of .ws domains. Existing domains will continue to resolve normally.
May 7, 13:37 UTC
Investigating -
We are currently investigating this issue.
May 7, 13:31 UTC
Resolved -
All connections have been restored without any intervention. We are still awaiting a response from the registry. Further details will be updated in the incident report.
Incident Start Time: 05-06-2021 02:42:29 Incident End Time:05-06-2021 03:56:36 Total Duration:1 hour 14 minutes
May 7, 04:32 UTC
Investigating -
We are currently experiencing an incident that is impacting OpenSRS Domains. We are experiencing connectivity issues with .ws and are reaching out to the registry to get the details. We will update further when we have more information. Thank you for your patience.
May 7, 03:19 UTC
Incident Start Time: 04-30-2021 10:15:00 Incident End Time:05-05-2021 06:33:00 Total Duration:20 hours, 18 minutes
May 5, 11:09 UTC
Identified -
We have received a response from the registry and are working to resolve this connection issue. We will post any updates as they are available.
May 5, 05:37 UTC
Investigating -
There is currently a connection issue affecting .gl .af, .gs, .gy, .hn, .ht, .ki, .nf, .sb, .tl TLDs, they will not be able to be registered, renewed during the outage.
May 3, 11:01 UTC
Resolved -
All connections has been restored without any intervention. We are still awaiting a response from the registry. Further details will be updated in the incident request. We thank you for your patience.
Incident Start Time: 05-04-2021 05:05:00 UTC Incident End Time:05-04-2021 08:01:00 UTC Total Duration:1 hour and 56 minutes
May 4, 08:44 UTC
Investigating -
We are experiencing connection issues to the registry. We will provide an update shortly with additional information.
May 4, 05:33 UTC