Investigating - We are investigating an issue when placing a new domain registration, transfer or change of ownership where the domains contact information shows only the NOT DISCLOSED contact details for all contact details instead of appearing as expected in the Reseller Control Panel.
We will update the status again once more information is available
May 26, 11:25 UTC
Resolved -
This incident has been resolved.
May 26, 22:19 UTC
Monitoring -
There will be a temporary downtime for all domain orders and updates between 22:00 UTC and 22:15 UTC while we work on platform changes
May 26, 22:02 UTC
Resolved -
We are happy to report that the intermittent issues we were facing with OpenSRS services are now resolved. Thank you for your patience in this matter.
May 26, 10:02 UTC
Investigating -
We are currently experiencing intermittent issues with API related OpenSRS/HRS services
Some resellers may experience the following error when attempting to register a domain;
"oSRS Error Code #420: Internal communication failure: error posting to identity info=FATAL: remaining connection slots are reserved for non-replication superuser connections"
This appears to be an intermittent problem, please try again over the course of a few minutes.
Our team is working to resolve this and we will provide more information when it is available.
May 26, 08:36 UTC
Resolved -
Transfer-in requests are working as intended. Transfer authorization emails are being dispatched to the transfer contact that was specified in the submission.
May 26, 00:50 UTC
Identified -
The new GDPR transfer policy has not been rolled out yet. Our marketing team will send out an announcement once the implementation is complete.
May 25, 15:29 UTC
Resolved -
This incident has been resolved.
May 25, 21:49 UTC
Identified -
Availability of our Whois service for our registrar Tucows Domains Inc., whois.tucows.com, is currently degraded.
We have implemented changes to our Whois service required to comply with the GDPR, and are experiencing technical difficulties. We are working on resolving these issues as soon as possible, so we can resume providing Whois service through our web-based portal as well as port 43.
May 25, 14:29 UTC
Update -
Our operations team continues to work on resolving the whois.tucows.com disruption issue. Another update will be provided when we have more information.
May 25, 08:32 UTC
Investigating -
We are experiencing a disruption in our WHOIS service (whois.tucows.com). The issue is being closely monitored.
We will provide more information when it is available
May 25, 01:06 UTC
Resolved -
We are happy to report that the registrar mail delays have been resolved. You will now see messages received in real time, these would be ICANN trade, registrant verification, and other system messages.
May 25, 16:27 UTC
Monitoring -
We are experiencing message sending delays on the registrar mail system used to relay ICANN trade, registrant verification, and other system messages. Some messages sent may be delayed.
May 25, 10:12 UTC
Resolved -
We are happy to report that our connections with Trustwave are now operational. Thank you for your patience in this matter.
May 22, 16:53 UTC
Investigating -
We are experiencing an outage with the certificate authority Trustwave. Orders may be interrupted during this time. We will continue to provide updates on this as it progresses.
May 22, 15:34 UTC
Completed -
The scheduled maintenance has been completed.
May 22, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 06:45 UTC
Scheduled -
The scheduled maintenance began at 06:00 UTC and will conclude at 08:00 UTC. During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Resolved -
We are happy to report that our operations team was able to address the issue affecting our connections to the registry. Services are now functioning as they should. Thank you for your patience in the matter.
May 16, 10:11 UTC
Investigating -
We are currently experiencing connection issues with the .EU registry, following the maintenance that concluded at 07:00 UTC. Our operations team is investigating the issue.
This affects registrations, renewals, and management of .EU domains. Existing domains will continue to resolve normally.
May 16, 07:57 UTC