System Status
All Systems Operational
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Operational
Reseller Control Panel Operational
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned maintenance - Hosted Email Cluster A Nov 29, 23:00 - Nov 30, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:42 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:27 UTC
Planned maintenance - Hosted Email Cluster A Nov 30, 23:00 - Dec 1, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:43 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:27 UTC
Planned maintenance - Hosted Email Cluster A Dec 1, 23:00 - Dec 2, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:43 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:28 UTC
Planned maintenance - Hosted Email Cluster A Dec 2, 23:00 - Dec 3, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:43 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:29 UTC
Planned maintenance - Hosted Email Cluster A Dec 3, 23:00 - Dec 4, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:44 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:30 UTC
Planned maintenance - Hosted Email Cluster A Dec 4, 23:00 - Dec 5, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:45 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:30 UTC
Planned maintenance - Hosted Email Cluster A Dec 5, 23:00 - Dec 6, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:45 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:31 UTC
Planned maintenance - Hosted Email Cluster A Dec 6, 23:00 - Dec 7, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:45 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:32 UTC
Planned maintenance - Hosted Email Cluster A Dec 7, 23:00 - Dec 8, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:46 UTC
Planned maintenance - Hosted Email Cluster A Dec 8, 23:00 - Dec 9, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:48 UTC
Planned maintenance - Hosted Email Cluster A Dec 9, 23:00 - Dec 10, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:48 UTC
Planned maintenance - Hosted Email Cluster A Dec 10, 23:00 - Dec 11, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:51 UTC
Planned maintenance - Hosted Email Cluster A Dec 11, 23:00 - Dec 12, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:51 UTC
COM/.NET SRS Production Environment Maintenance Dec 12, 01:00-05:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Aug 30, 20:01 UTC
COM/.NET SRS Production Environment Maintenance Dec 12, 01:00-05:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Oct 11, 13:51 UTC
Planned maintenance - Hosted Email Cluster A Dec 12, 23:00 - Dec 13, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:53 UTC
Planned maintenance - Hosted Email Cluster A Dec 13, 23:00 - Dec 14, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:54 UTC
Planned maintenance - Hosted Email Cluster A Dec 14, 23:00 - Dec 15, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:52 UTC
Planned maintenance - Hosted Email Cluster A Dec 15, 23:00 - Dec 16, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:55 UTC
Externally Managed ccTLD Maintenance Dec 16, 20:00-21:00 UTC
During this scheduled system maintenance by our registry partners, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:

https://help.opensrs.com/hc/en-us/articles/206391417-Externally-managed-TLDs
Posted on Oct 11, 14:06 UTC
Planned maintenance - Hosted Email Cluster A Dec 16, 23:00 - Dec 17, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:55 UTC
Planned maintenance - Hosted Email Cluster A Dec 17, 23:00 - Dec 18, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:56 UTC
Planned maintenance - Hosted Email Cluster A Dec 18, 23:00 - Dec 19, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:57 UTC
Planned maintenance - Hosted Email Cluster A Dec 19, 23:00 - Dec 20, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:58 UTC
Planned maintenance - Hosted Email Cluster A Dec 20, 23:00 - Dec 21, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:58 UTC
Planned maintenance - Hosted Email Cluster A Dec 21, 23:00 - Dec 22, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:59 UTC
Planned maintenance - Hosted Email Cluster A Dec 22, 23:00 - Dec 23, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 23:00 UTC
Past Incidents
Nov 29, 2021
Planned maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Nov 29, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:42 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:26 UTC
Nov 28, 2021
Planned maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Nov 28, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:41 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:26 UTC
Nov 27, 2021
Reseller Panel Search Error "Could not complete search request. (#503: Service Unavailable)"
Resolved - The search errors in the reseller panel have now been resolved.

Incident Start Time: 11-27-2021 05:00:00
Incident End Time:11-27-2021 05:50:00
Total Duration:50 minutes
Nov 27, 08:06 UTC
Update - We are continuing to investigate this issue.
Nov 27, 07:17 UTC
Investigating - We are currently aware and investigating the issue in regards to receiving error "Could not complete search request. (#503: Service Unavailable)" when attempting to search in the Reseller Panel.
We will provide updates as they become available. Thank you for your patience.
Nov 27, 07:07 UTC
Planned maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Nov 27, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 23:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:40 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:25 UTC
Nov 26, 2021
Reseller Panel Search Error "Could not complete search request. (#503: Service Unavailable)"
Resolved - The engineering team has resolved the issue in regards to the error when searching in the Reseller Control Panel


Incident Start Time: 11-26-2021 07:00:00 UTC
Incident End Time:11-26-2021 07:16:00
Total Duration:~16 mins
Nov 26, 07:59 UTC
Investigating - We are currently aware and investigating the issue in regards to receiving error "Could not complete search request. (#503: Service Unavailable)" when attempting to search in the Reseller Panel.
We will provide updates as they become available. Thank you for your patience.
Nov 26, 07:03 UTC
Planned maintenance - Hosted Email Cluster A
Completed - The maintenance for tonight has been completed successfully.
Nov 26, 01:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:40 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:24 UTC
Nov 25, 2021
Reseller Panel Errors "Could not complete search request. (#503: Service Unavailable)"
Resolved - The engineering team has resolved the issue in regards to the error when searching in the Reseller Control Panel

Incident Start Time: 11-25-2021 07:20:00 UTC
Incident End Time:11-25-2021 08:33:00 UTC
Total Duration:~1 hr 15mins
Nov 25, 08:51 UTC
Update - We are continuing to investigate this issue.
Nov 25, 07:51 UTC
Investigating - We are currently aware and investigating the issue in regards to receiving error "Could not complete search request. (#503: Service Unavailable)" when attempting to search in the Reseller Panel.
We will provide updates as they become available. Thank you for your patience.
Nov 25, 07:44 UTC
.NL Registry Connection
Resolved - The issue impacting .amsterdam and .nl TLDs has now been resolved.

We await information from the registry.

Incident Start Time: 11-25-2021 01:30:00
Incident End Time:11-25-2021 02:17:00
Total Duration:47 minutes
Nov 25, 03:05 UTC
Monitoring - We had connectivity issues with the .amsterdam and .NL TLDs.
The .amsterdam and .nl TLDs have recovered without any intervention. We are still monitoring flow and further updates will be provided shortly.
Nov 25, 02:42 UTC
Investigating - We are experiencing connection issues to the registry. We will provide an update shortly with additional information.
Nov 25, 01:58 UTC
Planned maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Nov 25, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:39 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:23 UTC
Nov 24, 2021
.EU proxy services
Resolved - EU proxy services are down due to ongoing maintenance. All the services will recover once the maintenance is completed. Incident Start

Incident Start Time: 11-24-2021 05:02:00
Incident End Time:11-24-2021 05:36:00
Total Duration:34 minutes
Nov 24, 08:24 UTC
Investigating - We are currently experiencing an incident that is impacting Domains, (OpenSRS, HRS) We are experiencing connectivity issues to .EU proxy services. We will be reaching out to the registry to further investigate the issue. We will provide further updates as they become available.

Client Impact: Customers will not be able to register, renew and manage.EU domain names
Nov 24, 05:21 UTC
.EU Registry Maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 04:05 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 11, 13:58 UTC
Emergency maintenance for hosted email - Prod B
Completed - The scheduled maintenance has been completed.
Nov 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 03:00 UTC
Scheduled - We will be undergoing emergency maintenance during this time. There will be approximately 1 minute downtime for customers.
Nov 23, 03:04 UTC
Planned maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Nov 24, 01:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 21:55 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:39 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 11 PM ET.

The HostedEmail engineering team is performing maintenance to migrate webmailDB and RSSDB on Cluster A to webmailDB in openstack.

Client Impact: Customer on Cluster A will not be able to save webmail and rss setting during the maintenance window. That is, any user setting or rss setting made during the maintenance will not be saved.
Nov 18, 22:22 UTC
Nov 23, 2021
Reseller Control Panel Error
Resolved - The engineering team worked to modified backend files and the service is returned back to operational status.

Incident Start Time: 11-23-2021 11:25:00
Incident End Time:11-23-2021 11:51:00
Total Duration:26 minutes
Nov 23, 14:24 UTC
Investigating - We are currently experiencing an issue with the Reseller Control Panel's Domains Section, where it shows the following error:

“Could not complete search request. (#503: Service Unavailable)”.

This has no effect on domains in the account resolving, and they will renew via auto renew as scheduled. Domain requests can still be submitted in the Classic Interface or via API while we work to solve this.
Nov 23, 11:31 UTC
Planned maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Nov 23, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:36 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:04 UTC
Nov 22, 2021
Planned maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Nov 22, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 23:03 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on components related to the following services, but don't anticipate services to be impacted:

Outbound email sending via IMAP/POP/Webmail
Accessibility to Webmail/IMAP/POP
Nov 5, 21:30 UTC
Nov 21, 2021
Planned maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Nov 21, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:03 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on components related to the following services, but don't anticipate services to be impacted:

Outbound email sending via IMAP/POP/Webmail
Accessibility to Webmail/IMAP/POP
Nov 5, 21:30 UTC
Nov 20, 2021
Errors when searching domains - Reseller Control Panel
Resolved - Domain search function within the Reseller Control Panel has now been restored.

Incident Start Time: 11-20-2021 07:00UTC
Incident End Time:11-20-2021 07:57 UTC

Total Duration:57 minutes
Nov 20, 08:05 UTC
Investigating - We are currently investigating an issue with the Domains Section in the Reseller Control Panel
Some resellers may receive the following or similar errors;

“Could not complete search request. (#503: Service Unavailable)”.

This has no effect on domains resolving, and they will renew via auto renew as scheduled. Domain requests can still be submitted in the Classic Interface or via API as we work on this.
Nov 20, 07:43 UTC
Cluster B login issues
Postmortem - Read details
Nov 24, 16:34 UTC
Resolved - The engineering team has seen Cluster B as stable and has resolved the issue.

Incident Start Time: 11-20-2021 00:55:00 UTC
Incident End Time:11-20-2021 02:55:00 UTC
Total Duration:2 hours
Nov 20, 03:44 UTC
Monitoring - Our engineers continue to restart the webmail nodes and service appears to be functional at this time.

We will continue to monitor the issue and provide further details as they come.
Nov 20, 03:15 UTC
Update - Our Engineering team has failed the service to a secondary system and is currently restarting webmail nodes to bring the service back up.

Further updates to come.
Nov 20, 02:52 UTC
Update - Our engineering team continues to investigate the root cause of the Cluster B login issues and will provide further updates as they become available.
Nov 20, 02:02 UTC
Investigating - We are aware of degraded service affecting Cluster B with customers experiencing intermittent login issues.

Our engineering team is currently investigating
Nov 20, 01:27 UTC
Planned maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on components related to the following services, but don't anticipate services to be impacted:

Outbound email sending via IMAP/POP/Webmail
Accessibility to Webmail/IMAP/POP
Nov 5, 21:29 UTC
Nov 19, 2021
RCP inaccuracies
Resolved - Engineering teams were able to restore services to the affected resellers. All services back to operational.

Incident Start Time: 11-19-2021 15:45:00
Incident End Time:11-19-2021 16:48:00
Total Duration:1 hour 3 minutes
Nov 19, 17:04 UTC
Update - A small amount of users may see inaccuracies with their domains control panel list, our engineering teams are engaged and are actively working to resolve the matter, we will provide updates based on progress.
Nov 19, 16:47 UTC
Investigating - We are currently investigating this issue.
Nov 19, 16:42 UTC
Domain Services
Resolved - The Domains management has been fully restored in the Domains Section of the Reseller Control Panel once more.

Incident Start Time: 11-19-2021 07:00:00 UTC
Incident End Time: 11-19-2021 08:00:00 UTC
Total Duration: 1 hour
Nov 19, 08:20 UTC
Investigating - We are investigating an issue with the Domains Section showing “Could not complete search request. (#503: Service Unavailable)”.

This has no effect on domains resolving, and they will renew via auto renew as scheduled. Domain requests can still be submitted in the Classic Interface or via API as we work on this.
Nov 19, 07:45 UTC
Planned maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Nov 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on components related to the following services, but don't anticipate services to be impacted:

Outbound email sending via IMAP/POP/Webmail
Accessibility to Webmail/IMAP/POP
Nov 5, 21:29 UTC
Nov 18, 2021
Reseller Control Panel Errors
Resolved - The engineering team corrected the issue and services are now operational.

Incident Start Time: 11-18-2021 07:19:00 UTC
Incident End Time:11-18-2021 07:45:00 UTC
Total Duration:26 minutes
Nov 18, 10:13 UTC
Identified - We are currently aware of an issue where resellers may receive an error when accessing or searching via the Reseller Control Panel.
"Could not complete search request. (#503: Service Unavailable)"
Our Engineers have identified the issue and will provide update as they become available.
Nov 18, 07:35 UTC
Planned maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Nov 18, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 23:04 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on components related to the following services, but don't anticipate services to be impacted:

Outbound email sending via IMAP/POP/Webmail
Accessibility to Webmail/IMAP/POP
Nov 5, 21:28 UTC
Nov 17, 2021
Planned maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Nov 17, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:04 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on components related to the following services, but don't anticipate services to be impacted:

Outbound email sending via IMAP/POP/Webmail
Accessibility to Webmail/IMAP/POP
Nov 5, 21:28 UTC
Cluster A Email Issue
Postmortem - Read details
Nov 18, 23:13 UTC
Resolved - The engineering team has successfully completed the maintenance on IMF nodes in order to stabilize services. All the services have returned back to operational status. We will provide a detailed post mortem once a full investigation is completed. Services were fully restored at 20:00 UTC, monitoring continued to ensure stability.

Incident Start Time: 11-16-2021 11:14:00
Incident End Time:11-16-2021 20:00:00
Total Duration:8 hours and 46 minutes
Nov 17, 01:34 UTC
Update - The engineering team has performed multiple maintenance operations to further stabilize the environment.

Monitoring will continue.

Further updates to come.
Nov 16, 23:21 UTC
Update - Services are stabilized but we are continuing to monitor to ensure complete functionality.

We will provide updates as we received them.
Nov 16, 21:15 UTC
Monitoring - A fix has been implemented by our engineering team and emails are now being received in a timely manner. We will monitor the results.
Nov 16, 20:33 UTC
Investigating - Engineering continue to investigate the cause of high load, backend processes are starting to stabilize though there is still some noticeable delay. We will provide updates based on progress.
Nov 16, 18:59 UTC
Update - The engineering teams are adding resources to alleviate high load in multiple backend services, we are continuing to work to bring services back to fully functioning. We're engaging additional teams to confirm there are no network issues.
Nov 16, 16:48 UTC
Update - Engineering operations team continues to work to bring service back up, we will continue to provide updates based on progress. Inbound delays are still expected.
Nov 16, 16:00 UTC
Update - Engineers have identified issues with login once again, we're continuing to investigate the cause and are working to restore services. Email delays are expected to continue for the time being.
Nov 16, 15:14 UTC
Update - Our engineers are continuing work to bring services back online, some impacted users may start to see mail flow through and login success. We will provide updates based on progress.
Nov 16, 14:29 UTC
Identified - Our team is still currently working on this issue. Customers still may see some delays with inbound emails.
Nov 16, 13:45 UTC
Investigating - We are aware of an issue with inbound and outbound emails on Cluster A.

Users experience the following error message "4.7.1 Service unavailable - try again later"

Our engineering team has been engaged and is investigating this issue at this time.
Nov 16, 11:25 UTC
Afilias owned and operated TLDs will migrate to the Donuts 2.0
Completed - The scheduled maintenance has been completed.
Nov 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 18:40 UTC
Scheduled - During this scheduled system maintenance by the registries, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry (Afilias & Donuts) up in the following spreadsheet:
http://opensrs.help/chart
Nov 15, 19:50 UTC
Nov 16, 2021
Domain Services
Resolved - Our engineering staff have restarted the affected nodes, and domains services are once more back to normal.

Incident Start Time: 11-16-2021 07:05:00 UTC
Incident End Time: 11-16-2021 08:15:33 UTC
Total Duration:1 hour and 10 minutes
Nov 16, 08:21 UTC
Investigating - We are currently experiencing an issue in the Domains section of reseller accounts. Selecting the Domains tab or performing searches get the error “Could not complete search request. (#503: Service Unavailable)”.

We are looking into this and will post updates as they are available.
Nov 16, 07:43 UTC
Planned maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Nov 16, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on components related to the following services, but don't anticipate services to be impacted:

Outbound email sending via IMAP/POP/Webmail
Accessibility to Webmail/IMAP/POP
Nov 5, 21:28 UTC
Nov 15, 2021
Planned maintenance - Hosted Email Cluster A
Completed - The scheduled maintenance has been completed.
Nov 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:06 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on components related to the following services, but don't anticipate services to be impacted:

Outbound email sending via IMAP/POP/Webmail
Accessibility to Webmail/IMAP/POP
Nov 5, 21:27 UTC
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