System Status
NON Sectigo SSL order "File" and "DNS" validations
Investigating - We are currently investigating an issue where NON-Sectigo SSL orders using the "File" or "DNS" validation methods are being given authentication strings which are larger than normal. Which can potentially cause an issue when trying to validate the order.

For now, NON-Sectigo SSL users should use the "Email" validation method since that is still working as expected. Otherwise, the user may need to contact support for assistance to generate a new authentication string.
May 5, 18:25 UTC
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Operational
Reseller Control Panel Operational
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
.MX registry May 26, 15:00-17:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on May 25, 19:16 UTC
.EU Registry May 27, 04:00-07:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on May 13, 14:08 UTC
.SE + .NU Registry May 27, 19:00 - May 28, 00:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Apr 20, 18:42 UTC
.COM/.NET Registry May 31, 01:00-01:45 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Apr 30, 19:06 UTC
.SE + .NU Registry Jun 3, 19:00 - Jun 4, 00:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Apr 20, 18:43 UTC
.CH & .LI Registry Jun 4, 05:00-05:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Apr 15, 12:42 UTC
Past Incidents
May 26, 2020

No incidents reported today.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020
AM / .CX / .LA registry
Completed - The scheduled maintenance has been completed.
May 23, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 07:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Mar 23, 13:43 UTC
May 22, 2020
.CA Registry
Completed - The scheduled maintenance has been completed.
May 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 03:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
May 19, 22:09 UTC
May 21, 2020
IMAP/Webmail connection issues for Cluster B users
Resolved - This issue should now be resolved. Upon our investigation it would have only affected a small handful of users for a very brief period.

All users should be back to normal now
May 21, 15:44 UTC
Investigating - We are currently investigating an issue where some users on Cluster B may experience trouble connecting to our email service.

Client Impact: Some users may have trouble connecting to their webmail or other IMAP related services.

Updates will be provided as soon as they are available
May 21, 15:27 UTC
May 20, 2020
Cluster B Hostedemail Planned Maintenance.
Completed - The scheduled maintenance has been completed.
May 20, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 04:00 UTC
Scheduled - As part of our cluster B planned maintenance for hostedemail. We will be doing some work which may have a client impact.

1) Some users may experience an error when trying to access their webmail during the maintenance
2) Some users may experience their webmail connection disconnected temporarily
3) RSS feeds will be unavailable during the maintenance

Thank you
May 19, 19:55 UTC
May 19, 2020
Cluster A Webmail services
Resolved - The email services in the cluster are now fully restored.
Thank you for your patience.
May 19, 01:44 UTC
Update - Our Operations team continues to work on the email issues on our cluster.
Users may still experience slowness or timeouts.
May 19, 01:16 UTC
Investigating - We are investigating an issue affecting some users on our Cluster A while accessing Webmail services. Users might experience slowness or time outs while attempting to connect.
Our operations team has been engaged.
We will provide an update once we have additional information.
May 19, 00:06 UTC
May 18, 2020

No incidents reported.

May 17, 2020
FI Registry
Completed - The scheduled maintenance has been completed.
May 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 03:01 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
May 15, 12:04 UTC
Cluster B - Webmail/IMAP Login failed
Resolved - The login failures on some users on cluster B have been resolved and logins for Webmail and IMAP are working as expected.
May 17, 03:32 UTC
Identified - Our operations team have identified an issue with one of our imap nodes and has taken it offline, users may attempt to relog and traffic should be redirected. We will continue to work to resolve this issue.
May 17, 03:07 UTC
Investigating - We are investigating an issue preventing some users on Cluster B from logging into Webmail and IMAP
May 17, 02:49 UTC
May 16, 2020

No incidents reported.

May 15, 2020
Email - Cluster A
Resolved - The issues with Cluster A are now resolved.
May 15, 20:38 UTC
Update - Services are beginning to recover and less users are currently impacted than at the time of incident reporting.

Our team is continuing to resolve the issue.

As a reminder, we urge users not to use the reindex feature during the degraded performance window
May 15, 18:02 UTC
Update - Work continues on cluster A, at this time we ask that resellers with access to the Mail Administration Console to not perform any reindexes as it takes memory away from resources required to bringing services back up.
May 15, 17:38 UTC
Update - Our team is still working on email issues with the cluster.
Some clients may continue to experience issues with Webmail service as well as delays in email delivery.
May 15, 17:21 UTC
Update - Our team is still working on email issues with the cluster.
Some clients may continue to experience issues with Webmail service as well as delays in email delivery.
May 15, 16:19 UTC
Investigating - Cluster A users may experience downtime when interfacing with webmail or any of the mail client protocols.

Our team is currently investigating the issue
May 15, 15:36 UTC
All platforms
Resolved - This incident has been resolved.
May 15, 14:55 UTC
Investigating - A small set of users may experience the inability to connect to any of our services.

The team is currently investigating a solution.
May 15, 14:30 UTC
.CH & .LI Registry
Completed - The scheduled maintenance has been completed.
May 15, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 05:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Apr 15, 12:40 UTC
May 14, 2020
.Kiwi Registry Connections
Resolved - Our connections to .kiwi registry are now restored.
May 14, 17:16 UTC
Investigating - We are currently having connection issues with the .Kiwi registry (HRS, OpenSRS, RAs). Our operations team is investigating.

This affects registrations, renewals, and management of .Kiwi domains. We will post more updates as we have them available.
May 14, 16:06 UTC
May 13, 2020

No incidents reported.

May 12, 2020

No incidents reported.

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