System Status
Update - ZACR registry connection has been restored. We are monitoring it's status while we wait for confirmation from the registry,
Sep 16, 05:52 UTC
Investigating - We are currently having connection issues with the ZACR registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our operations team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management of ZACR domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart
Sep 16, 04:36 UTC
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Operational
Reseller Control Panel Operational
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Uniregistry Registry Sep 17, 17:00-18:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Sep 13, 01:14 UTC
Uniregistry Maintenance Sep 17, 17:00-18:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Sep 12, 13:59 UTC
.EU Registry Sep 18, 04:00-07:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Sep 11, 11:49 UTC
Verisign Registry Sep 22, 01:00-01:45 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Aug 22, 13:49 UTC
.tv, .cc, & .name Registry Sep 26, 21:00 - Sep 27, 01:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Aug 29, 12:10 UTC
CentralNic Registry Oct 9, 17:00-21:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Aug 27, 12:47 UTC
Verisign Registry Oct 20, 01:00-05:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

Affected TLD(s): .COM | .NET
Posted on Jul 23, 14:16 UTC
Verisign Registry Nov 16, 23:00 - Nov 17, 03:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Aug 19, 15:45 UTC
.COM/.NET Registry Connections Nov 17, 01:00-01:45 UTC
We are currently experiencing connection issues with the registry. Our operations team is investigating the issue.

This affects registrations, renewals, and management of domains. Existing domains will continue to resolve normally.
Posted on Aug 19, 15:40 UTC
Verisign Registry Dec 8, 01:00-05:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Sep 3, 13:53 UTC
Past Incidents
Sep 16, 2019
Completed - The scheduled maintenance has been completed.
Sep 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Sep 11, 11:43 UTC
Sep 15, 2019

No incidents reported.

Sep 14, 2019
Completed - The scheduled maintenance has been completed.
Sep 14, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Sep 11, 11:46 UTC
Sep 13, 2019
Resolved - We are no longer seeing reports via Zendesk and service is now fully restored for our help center: https://help.opensrs.com/hc/en-us. This is now resolved.
Sep 13, 18:27 UTC
Update - This issue is still under investigation by Zendesk at this time, we appreciate your patience. Users may still be unable to access https://help.opensrs.com/hc/en-us
Sep 13, 17:38 UTC
Investigating - We're currently experiencing slow loading times with help articles via help.opensrs.com. The issue is intermittent as it may work with further attempts. Our provider, Zendesk, is aware of the issue and investigating.
Sep 13, 16:08 UTC
Completed - The scheduled maintenance has been completed.
Sep 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 05:00 UTC
Scheduled - During the maintenance window customers may experience an interruption to the webmail interface as well as webmail logins. This will not affect accessing mail via other methods such as POP, IMAP, and SMTP.
Sep 12, 21:26 UTC
Resolved - This incident has been resolved.
Sep 13, 00:35 UTC
Monitoring - We've identified an ISP routing problem that prevented some customers from properly reaching the hosts responsible for webmail, control panel, and other impacted services.

The problem is stabilizing and we will continue to monitor the situation as it improves.
Sep 12, 20:53 UTC
Identified - Network and operation team has confirmed that there was a general network outage from our primary and backup vendor. Our vendors are currently investigating the cause of their outages.
Sep 12, 20:37 UTC
Update - We are continuing to investigate this issue.
Sep 12, 20:03 UTC
Investigating - We are currently experiencing an incident impacting manage.opensrs.com and hostedemail.com services.

Resellers may be unable to access their reseller accounts for the time being

End-users may be unable to access their hosted email services.
Sep 12, 20:03 UTC
Sep 12, 2019
Resolved - This incident has been resolved.
Sep 12, 21:23 UTC
Investigating - Users who can manage to connect to cluster B webmail may experience authentication errors on login attempt.

Our team is investigating the cause of the problem

Next update: 22:00UTC
Sep 12, 20:50 UTC
Resolved - This incident has been resolved.
Sep 12, 18:24 UTC
Monitoring - We've resolved the issues causing slowness and login errors with Webmail on cluster B. We continue to monitor the situation.
Sep 12, 16:51 UTC
Update - We continue to investigate the intermittent errors with webmail on cluster B.

Users may continue to experience slow load times and login failures.
Sep 12, 16:29 UTC
Investigating - We are currently investigating intermittent Webmail outages on cluster B.

All Users may experience slow load times and/or login failures. We are working towards a resolution and thank you for your patience.
Sep 12, 15:05 UTC
Resolved - We have resolved the issues with Webmail for cluster A. Thank you for your patience.
Sep 12, 17:00 UTC
Update - We are continuing to investigate this issue.
Sep 12, 16:27 UTC
Investigating - We have received a few reports of issues with Webmail on cluster A.

All Users may experience slow load times and/or login failures.

We're investigating and will keep you posted.
Sep 12, 16:01 UTC
Sep 11, 2019
Completed - The scheduled maintenance has been completed.
Sep 11, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 21, 13:09 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Aug 7, 19:33 UTC
Sep 10, 2019
Completed - The scheduled maintenance has been completed.
Sep 10, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 13:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Sep 10, 12:52 UTC
Completed - The scheduled maintenance has been completed.
Sep 10, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Aug 21, 13:10 UTC
Resolved - Users may have experienced issues with submitting/receiving requests with our WhoIs service.
Sep 10, 08:00 UTC
Resolved - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Sep 10, 07:00 UTC
Sep 9, 2019
Resolved - This issue has been resolved.
Sep 9, 22:02 UTC
Update - Our investigation into the degradation continues.

The following services may be intermittently impacted:

tucowsdomains.com - WhoIs Queries, Report Abuse
opensrs.com - Signup page

We will provide an update as soon as we have more information. Thank you for your ongoing patience.
Sep 9, 21:15 UTC
Update - We continue to investigate the degradation.

The following services may be intermittently impacted:

tucowsdomains.com - WhoIs Queries, Report Abuse
opensrs.com - Signup page
Sep 9, 20:15 UTC
Investigating - We are currently experiencing an outage that is impacting Domains.

Server issues are currently causing some external sites to intermittently go down - tucowsdomains.com, opensrs.com

We are investigating and thank you for your patience.
Sep 9, 19:16 UTC
Sep 8, 2019
Resolved - Services have been fully restored and this issue is now resolved.
Sep 8, 15:09 UTC
Monitoring - The Operations team with the help of devs have remedied the issues. All services are healthy. We will continue to monitor the situation for the time being.
Sep 8, 14:37 UTC
Update - As of now, The footprints of the impacted services should be confined to only HRS services. Our operations team is still investigating. We will provide an update as soon as it is available.
Sep 8, 13:42 UTC
Investigating - We are currently experiencing degradation with domain services such as Billing/Orders, our operations team are currently investigating the issue. We will post updates as they come in, thank you for your understanding.
Sep 8, 13:13 UTC
Sep 7, 2019
Resolved - This incident has been resolved.
Sep 7, 19:33 UTC
Update - Our team continues to work on rectifying the partial outage

Next update: 20:00 UTC
Sep 7, 18:47 UTC
Update - Our operations team have identified the issue causing the delays/indefinite webmail loading that has affected a small subset of users in Cluster B. They are currently working to resolve this as soon as possible, we appreciate your continued patience during this time.
Sep 7, 17:52 UTC
Identified - The issue has been identified. Our team is working on rectifying the outage.

Next update: 18:00 UTC
Sep 7, 17:01 UTC
Investigating - A small subset of users may experience indefinite load times with webmail and longer-than-normal wait times when pulling mail.

Our team is working on resolving the incident.

Next update: 17:00 UTC
Sep 7, 16:05 UTC
Resolved - Our Operations team has resolved this incident.
Sep 7, 15:04 UTC
Investigating - We have verified reports of an error coming up when selecting "Domains" from the Reseller Control Panel interface. "Could not complete search request. (#500: read failed: Connection reset by peer)" We are working to identify and resolve this as soon as possible. Using the Classic control panel (RWI) is currently working as an alternate option in the meantime.
Sep 7, 08:50 UTC
Sep 6, 2019
Resolved - This incident has been resolved.
Sep 6, 23:01 UTC
Monitoring - We are happy to report that all domains are now displayed properly in the RCP.
Sep 6, 22:55 UTC
Identified - New registrations may not be displayed in the reseller control panel. Our operations team have identified the issue and we are actively working on a solution. The domains can still be viewed through the classic interface RWI.
Sep 6, 20:58 UTC
Sep 5, 2019
Completed - The scheduled maintenance has been completed.
Sep 5, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 15:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Aug 29, 12:00 UTC
Sep 4, 2019

No incidents reported.

Sep 3, 2019
Completed - The scheduled maintenance has been completed.
Sep 3, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 17:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Sep 3, 15:35 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 14:00 UTC
Update - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Aug 29, 12:05 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 29, 12:04 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 04:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Aug 2, 18:48 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 04:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Aug 29, 12:12 UTC
Sep 2, 2019

No incidents reported.