System Status
Identified - This registry connection issue has found to be from the .CA registry performing a registry maintenance, scheduled to complete at 07:00 UTC. We will provide updates if this ETA changes or when it has completed.
Jun 18, 04:23 UTC
Update - We are continuing to investigate this issue.
Jun 18, 03:42 UTC
Investigating - We are currently experiencing connection issues with the .CA registry. Our engineering team is contacting the registry for further details.

This affects registrations, renewals, and management of .CA domains. Existing domains will continue to resolve normally.
Jun 18, 03:37 UTC
Domain Services Degraded Performance
Core gTLDs ? Operational
Core ccTLDs ? Degraded Performance
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Operational
Reseller Control Panel Operational
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned system maintenance Jun 21, 13:30 - Jun 30, 14:00 UTC
We will be undergoing planned system maintenance for Active Directory for our internal systems and no service impact is expected for customers.
Posted on Jun 11, 17:27 UTC
.EU Registry Jun 23, 04:00-07:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Jun 8, 13:21 UTC
Neustar Registry Jun 30, 23:50 - Jul 1, 06:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on May 18, 16:09 UTC
Nominet Registry Maintenance Jul 1, 05:00-07:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Jun 1, 13:16 UTC
.SE/.NU Registry Jul 7, 19:00 - Jul 8, 00:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Jul 7, 19:00 UTC
.CH, .LI Registry Jul 8, 05:00-05:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Mar 17, 14:10 UTC
Past Incidents
Jun 18, 2021
Completed - The scheduled maintenance has been completed.
Jun 18, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 21:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
May 26, 15:38 UTC
Jun 17, 2021
Completed - The scheduled maintenance has been completed.
Jun 17, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 17:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please see the registry section in the following chart:
http://opensrs.help/chart
Jun 11, 13:15 UTC
Completed - The scheduled maintenance has been completed.
Jun 17, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 06:03 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable and there will be a downtime of approximately 15 minutes within the period:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Jun 10, 13:29 UTC
Completed - The scheduled maintenance has been completed.
Jun 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 06:03 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Mar 17, 14:15 UTC
Completed - The scheduled maintenance has been completed.
Jun 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 19:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
May 18, 16:07 UTC
Jun 16, 2021
Resolved - Our connection to the .museum registry has been restored at 06:36 UTC.

Incident Start Time: 06-16-2021 04:06:00
Incident End Time: 06-16-2021 06:36:00
Total Duration: 2 hours and 30 minutes
Jun 16, 07:45 UTC
Update - We are continuing to investigate this issue.
Jun 16, 05:43 UTC
Investigating - We are currently experiencing connection issues with the .Museum registry. Our engineering team is investigating the issue.

This affects registrations, renewals, and management of .Museum domains. Existing domains will continue to resolve normally.
Jun 16, 04:28 UTC
Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 01:00 UTC
Scheduled - During this scheduled system maintenance the following services may be unavailable for 1-2 hours of the total 3 hours:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Domain Transfers

Existing registrations will continue to resolve normally. Orders submitted during this maintenance period will need to be submitted again once the maintenance completes. We will provide updates as needed and this change will result in a higher performance database.

We thank you for your patience.
May 18, 20:11 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 01:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 01:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
May 26, 15:40 UTC
Jun 12, 2021

No incidents reported.

Jun 11, 2021
Resolved - All connections have been restored since 15:47 UTC without any intervention. We are still awaiting a response from the registry. Further details will be updated in the incident Report.

Incident Start Time: 06-11-2021 15:03:00 UTC
Incident End Time:06-11-2021 15:47:00 UTC
Total Duration:44 Minutes
Jun 11, 16:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 16:06 UTC
Investigating - We experienced connection issues with .au TLD and connections have stabilized as of 15:47 UTC. We are currently monitoring the connection.

Incident Start Time: 06-11-2021 15:03:00 UTC
Jun 11, 15:56 UTC
Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021
Completed - The scheduled maintenance has been completed.
Jun 8, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 14:30 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Jun 7, 15:46 UTC
Jun 7, 2021
Resolved - All-clear and sorry about this! Please do let us know if you notice anything else unusual.

Incident Start Time: 06-07-2021 19:08:00 UTC
Incident End Time: 06-07-2021 22:30:00 UTC
Total Duration: 3 hours and 22 minutes
Jun 7, 22:49 UTC
Identified - Our backend team has completed the migration, and it is currently being monitored to ensure there are no further delays.
Jun 7, 22:03 UTC
Update - Our engineering team is conducting backend migrations to mitigate the delays. This process is expected to take 1 hour. We will post updates as soon as we receive new information or in 60 minutes.

Your patience is greatly appreciated.
Jun 7, 20:51 UTC
Update - Our engineering team is still investigating the issue. We will provide updates as they become available.

Next Update: Within 60 minutes
Jun 7, 19:57 UTC
Investigating - We are currently experiencing inbound mail delays on Cluster A. Our engineering team is investigating the issue.

We will provide an update once we have additional information.
Jun 7, 19:43 UTC
Jun 6, 2021

No incidents reported.

Jun 5, 2021
Postmortem - Read details
Jun 10, 13:05 UTC
Resolved - Thank you for your patience. As our engineering team continues to defer a bit of mail, the vast majority of the mail is being delivered quickly. This issue has been resolved as we are no longer seeing issues with new inbound emails.

Incident Start Time: 06-03-2021 23:00:00 UTC
Incident End Time:06-05-2021 07:33:00 UTC
Total Duration: 1 day 8hrs 33mins
Jun 5, 09:29 UTC
Monitoring - Our Infrastructure team has fixed the issue, and we are no longer seeing the packet loss. Our engineering team is seeing issues with the rspam which can delay the inbound emails and working on fixing it. Email queues are dropping and we are monitoring the issue.
We will provide further updates as they become available. We again, thank you for your patience.
Jun 5, 04:11 UTC
Identified - Our Infrastructure team has identified the issue and are working to resolve the problem as quickly as possible. We appreciate your patience and will continue to update with the progress.
Jun 5, 02:29 UTC
Update - We continue working to resolve the problems in our Cluster A hosted email service and have engaged our network operations team to assist with our hosted email operations investigation.

We'll continue to provide updates as they come.

11:31 p.m. UTC
Jun 4, 23:31 UTC
Update - We continue working to resolve the problems in our Cluster A hosted email service and have engaged our network operations team to assist with our hosted email operations investigation.

We'll continue to provide updates as they come.
Jun 4, 21:12 UTC
Investigating - Our hosted email engineers are still working to resolve the issues causing delays. We appreciate your continue patience at this time, we will provide an update once new information is presented.
Jun 4, 20:37 UTC
Identified - Our engineering team has identified the issues causing delays and are taking measures to resolve the said delays and deferrals. Users may still experience some delay or deferrals.
Jun 4, 19:13 UTC
Update - Our engineers are investing reports of delays and deferrals for our cluster A hosted email service. We will provide updates every 60 minutes or if new information is provided sooner.

We appreciate your patience while we are looking into this issue.
Jun 4, 17:43 UTC
Investigating - We are experiencing email delays. We will provide an update shortly with additional information.
Jun 4, 17:34 UTC
Jun 4, 2021