Dec 2, 17:32 UTC
The Engineering team has completed the emergency maintenance. Users should not experience any inbound delays anymore.
Incident Start Time: 11-30-2020 16:16:00 UTC
Incident End Time:11-30-2020 21:40:00 UTC
Total Duration:5 hours, 24 minutes
Nov 30, 22:12 UTC
In addition to some of the improvements made our engineering team is working to roll back some previously deployed changes to improve stability.
Rough estimate one more hour until that completes. We will continue to post updates as we receive them.
Nov 30, 21:11 UTC
Our engineering team has made enhancements to the affected infrastructure services that were causing delays. We should expect to see improvements within the hour. We are monitoring the changes for the time being. We'll release an update when we have the all clear.
Nov 30, 20:12 UTC
We are currently performing an emergency maintenance that should address the issue. Users should not notice any additional outage of service during the maintenance.
Nov 30, 19:20 UTC
Our team is actively implementing a means to reduce the frequency of bounces and deferred mail. Users should soon notice an improvement.
Nov 30, 17:59 UTC
A subset of users may be experiencing issues receiving mail on Cluster B. Senders may receive the following bounceback:
451 4.7.1 Service unavailable - try again later
Alternatively, mail may be accepted but delayed by up to 45~ minutes
Our team is currently investigating
Nov 30, 16:58 UTC