System Status
All Systems Operational
Domain Services Operational
Core gTLDs   ? Operational
Core ccTLDs   ? Operational
Other gTLDs   ? Operational
Other ccTLDs   ? Operational
Premium Names   ? Operational
WHOIS   ? Operational
Test Environment Domain Services   Operational
APIs Operational
OpenSRS API   ? Operational
OpenHRS API   Operational
Email API   ? Operational
Test Environment API   Operational
Hosted Email Operational
Cluster A   Operational
Cluster B   Operational
Webmail   Operational
Control Panels Operational
Reseller Control Panel   Operational
Classic RWI   ? Operational
End User Control Panel   Operational
Storefront   Operational
Payment Gateway   ? Operational
Test Environment Control Panels   Operational
DNS Operational
SystemDNS   Operational
Domain Forwarding   Operational
SSL   ? Operational
Reseller Support   ? Operational
GoMobi   Operational
System Messaging   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
.SE/.NU Registry Oct 24, 19:00 - Oct 25, 00:00 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Posted on Oct 4, 12:43 UTC
.COM/.NET Registry Oct 28, 01:00-01:45 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Posted on Sep 28, 07:47 UTC
.FR Registry Nov 19, 07:00-11:00 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Posted on Sep 6, 20:52 UTC
.EU Registry Nov 28, 04:00-07:00 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Posted on Sep 28, 08:02 UTC
Past Incidents
Oct 23, 2018

No incidents reported today.

Oct 22, 2018
Completed - The scheduled maintenance has been completed.
Oct 22, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of all affected TLDs please see:
https://help.opensrs.com/hc/en-us/articles/206391417-Externally-managed-TLDs
Oct 19, 14:18 UTC
Oct 21, 2018

No incidents reported.

Oct 20, 2018
Resolved - We experienced connection issues with the ZACR domain registry from approximately 08:57 EST to 10:30 EST. Domain registrations, transfers, and update requests under the .ZA, .CAPETOWN, .DURBAN, and .JOBURG TLDs may have failed during this time. Our connection to the ZACR domain registry is now fully restored and stable.
Oct 20, 17:47 UTC
Investigating - We are currently experiencing connection issues with the ZACR domain registry. This would impact the ordering of new domains and the management of existing domains under the .ZA, .CAPETOWN, .DURBAN, and .JOBURG TLDs. We have already reached out to the registry and we will provide an update as soon as we have more information and/or the connection is restored.
Oct 20, 13:37 UTC
Oct 19, 2018
Resolved - We're happy to report full functionality has now been restored to all Hosted Email services on our Cluster B so users should experience no further issues. Thank you for your patience while we worked to resolve these issues.
Oct 19, 23:27 UTC
Update - We are continuing to monitor for any further issues.
Oct 19, 21:54 UTC
Monitoring - A fix has been implemented and are no longer receiving reports from our customers regarding degraded service. However, we are experiencing delays with inbound email.

We are actively monitoring the situation for further issues and will update once guaranteed resolved.
Oct 19, 21:47 UTC
Update - -
We have identified the problem and have isolated the problem to a small subset of users. Please note we are still actively working on resolving the problem. Please monitor this page as we provide more details.
Oct 19, 18:25 UTC
Update - -
We have received confirmation that Webmail, IMAP and Mail API are back online but are still marked as degraded performance. We continue to see inbound mail delivery as well.
Oct 19, 15:37 UTC
Update - -
As our operations team actively works to resolve the problem we are adding in IMAP and Mail API. POP3 connections may see degraded service but are online.

We will post again once we receive additional information.
Oct 19, 15:21 UTC
Identified - -
Our operation team continues to work on a resolution. You may notice inbound mail delays and degraded performance overall all on cluster B.
Oct 19, 14:41 UTC
Investigating - -
We are experiencing degraded email services on Cluster B. Our operations teams have been notified and are actively working to correct the problem.
Oct 19, 13:43 UTC
Oct 18, 2018
Completed - The scheduled maintenance has been completed.
Oct 18, 23:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 18, 22:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 21:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Sep 20, 07:14 UTC
Oct 17, 2018
Resolved - The maintenance has concluded and service has been restored.
Oct 17, 08:08 UTC
Identified - Our provider for these TLDs are undergoing a maintenance at this time. It began at 07:00 UTC and will conclude at 08:00 UTC.
Oct 17, 07:35 UTC
Investigating - Users may experience issues when processing registrations and updates for some externally managed TLDs. Our operations team is investigating the issue.

For a list of all affected TLDs see:
https://help.opensrs.com/hc/en-us/articles/206391417-Externally-managed-TLDs
Oct 17, 07:27 UTC
Completed - The scheduled maintenance has been completed.
Oct 17, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 05:00 UTC
Scheduled - As part of a scheduled upgrade, a small subset of resellers will experience service interruption when trying to use the following services:

IMAP
POP
Webmail
Oct 16, 20:03 UTC
Oct 16, 2018
Completed - The scheduled maintenance has been completed.
Oct 16, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 15:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Oct 9, 11:12 UTC
Oct 15, 2018
Resolved - -
We are still seeing a small batch of domains affected and are actively working toward a resolution. If your account is affected by this issue, please contact us and reference problem ticket #588759.
Oct 15, 12:50 UTC
Identified - -
This would be isolated to a small subset of domains, once we have more information we will provide this.
Oct 10, 16:25 UTC
Investigating - -
We are currently experiencing intermittent issues with renewals of Donuts Registry premium domains across our SRS and HRS platforms, where these renewals currently need to be processed manually by us through the registry, so please contact Support for direct assistance if you encounter such an issue. You can determine what TLDs are managed by the Donuts Registry through our TLD reference chart below if need be.

https://docs.google.com/spreadsheets/d/13t4l-kO3qAio4RCF3j1lF0X2AxaIr_G5kFIqIF3LAZU/edit#gid=1203932299
Oct 7, 15:45 UTC
Oct 14, 2018
Completed - The scheduled maintenance has been completed.
Oct 14, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Oct 12, 19:14 UTC
Oct 13, 2018
Resolved - We experienced connection issues with the .co.za registry from 05:48 UTC to 06:50 UTC. Registrations, transfers and updates may have failed during this time. Our connection is now stable with the .co.za registry.
Oct 13, 06:52 UTC
Identified - We are currently experiencing connection issues with the .co.za registry. This would impact the ordering of new domains and the management of existing domains. We will provide an update once the connection is restored.
Oct 13, 05:48 UTC
Oct 12, 2018
Completed - The scheduled maintenance has been completed.
Oct 12, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 18:30 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Oct 8, 08:22 UTC
Resolved - We experienced connection issues with the .AU registry from 08:46 UTC to 09:09 UTC. Registrations, transfers and updates may have failed during this time. Our connection is now stable with the .AU registry.
Oct 12, 08:46 UTC
Completed - The scheduled maintenance has been completed.
Oct 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 04:00 UTC
Scheduled - We are performing proactive firmware upgrades to our load balancing infrastructure in order to stay ahead of security vulnerabilities and other bugs. During this maintenance window, domain management services, including registration, transfer, and trade functionality, may be unavailable, or their performance may be degraded. Also, registrants may be unable to access their Consent Management Page URL or complete Whois verification. Downtime is not expected to exceed 15 minutes, and service interruptions are unlikely.

If you have any questions or concerns, please don't hesitate to contact us at help@opensrs.com.

Note: This maintenance work was previously scheduled for Sept. 27, 2018, but has been rescheduled.
Oct 1, 06:21 UTC
Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 03:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Oct 10, 13:29 UTC
Oct 11, 2018
Completed - The scheduled maintenance has been completed.
Oct 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 05:00 UTC
Scheduled - We will be undergoing maintenance on our Hosted Email Cluster B from approximately 5am to 6am UTC time. During the maintenance, email users on our Cluster B may experience intermittent issues with both email access and functionality during this period.
Oct 11, 00:10 UTC
Completed - The scheduled maintenance has been completed.
Oct 11, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 05:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Jul 23, 13:04 UTC
Completed - The scheduled maintenance has been completed.
Oct 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 19:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Oct 4, 12:42 UTC
Oct 10, 2018
Resolved - Services fully recovered at 07:16 UTC and there have been no further issues. This incident has been resolved.
Oct 10, 07:47 UTC
Monitoring - Users may have experienced authentication issues with Webmail, IMAP and POP connections. This was due to a small upgrade being done on our backend systems. Our operations team was able to address the issue and services should be recovering now. This issue began at 06:45 UTC and was addressed at 06:53 UTC.
Oct 10, 07:13 UTC
Oct 9, 2018
Completed - The scheduled maintenance has been completed.
Oct 9, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:01 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Oct 8, 12:28 UTC
Completed - The scheduled maintenance has been completed.
Oct 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Sep 11, 08:48 UTC