OpenSRS Status

System Status

All Systems Operational

Domain Services Operational

Core gTLDs Operational

Core ccTLDs Operational

Other gTLDs Operational

Other ccTLDs Operational

Premium Names Operational

WHOIS Operational

APIs Operational

OpenSRS API Operational

OpenHRS API Operational

Email API Operational

Hosted Email Operational

Cluster A Operational

Cluster B Operational

Webmail Operational

Control Panels Operational

Reseller Control Panel Operational

Classic RWI Operational

End User Control Panel Operational

Storefront Operational

Payment Gateway Operational

DNS Operational

SystemDNS Operational

Domain Forwarding Operational

SSL Operational

Reseller Support Operational

GoMobi Operational

System Messaging Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Externally Managed ccTLD Maintenance Oct 28, 19:00-20:00 UTC

During this scheduled system maintenance by our registry partners, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:

https://help.opensrs.com/hc/en-us/articles/206391417-Externally-managed-TLDs
Posted on Sep 20, 20:44 UTC

.EU Registry Maintenance Nov 24, 04:00-07:00 UTC

During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Oct 11, 13:58 UTC

COM/.NET SRS Production Environment Maintenance Dec 12, 01:00-05:00 UTC

Externally Managed ccTLD Maintenance Dec 16, 20:00-21:00 UTC

Past Incidents

Oct 28, 2021

Verisign (.tv, .cc, & .name) Registry maintenance

Completed - The scheduled maintenance has been completed.
Oct 28, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 20:00 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 11, 13:46 UTC

Oct 27, 2021

Domain Lookups Issue

Resolved - This issue has now been resolved.

Incident Start Time: 10-27-2021 17:07:00 UTC
Incident Start Time: 10-27-2021 18:18:00 UTC
Total Duration: 1 hour 11 minutes.
Oct 27, 18:33 UTC

Identified - The engineering team has identified the issue and are working to resolve it.
Oct 27, 17:46 UTC

Update - We are currently investigating an issue that is impacting domain lookups within the reseller control panel. The engineering team has been engaged and are currently investigating.
Oct 27, 17:38 UTC

Investigating - We are currently investigating this issue.
Oct 27, 17:23 UTC

Reseller Control Panel login errors

Resolved - we are no longer experiencing issues with Reseller Control Panel after engineering team restarted services. we are marking this incident as resolved.

Incident Start Time: 10-27-2021 09:39:00 UTC
Incident End Time:10-27-2021 10:18:00 UTC
Total Duration:39 minutes
Oct 27, 12:46 UTC

Monitoring - We are currently experiencing an incident that is impacting Domains, (OpenSRS). We were experiencing some issues with the Reseller Control Panel login as errors were being prompted while communicating with the server. The engineering team has already been engaged and corrected the issue, and we are in a monitoring state.
We will update soon when we consider this resolved. We appreciate your patience.
Oct 27, 10:44 UTC

.EU Registry Maintenance

Completed - The scheduled maintenance has been completed.
Oct 27, 08:00 UTC

Update - We've been notified by the .EU registry, their scheduled maintenance is being extended until 8:00 UTC.
Oct 27, 07:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 05:00 UTC

Oct 26, 2021

Nominet Registry Maintenance

Completed - The scheduled maintenance has been completed.
Oct 26, 07:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 05:00 UTC

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

Reseller Control Panel incomplete domain listing

Resolved - Our team was successful in fixing the issue causing the full list of domains to not load on resellers domain lists which resulted in incorrect domain counts being displayed.

ncident Start Time: 10-21-2021 06:16:00 UTC
Incident End Time:10-23-2021 07:30:00 UTC
Total Duration:1 day, 17 hours, 14 minutes
Oct 23, 08:25 UTC

Update - Engineering teams continue rebuilding the search cluster responsible for displaying domains, trust and email in the RCP, impact includes HRS services. Some users may still report mismatch of products within these lists.

We will provide updates when there are new developments.
Oct 22, 18:51 UTC

Update - Due to a configuration bug our engineering teams must rebuild the search cluster again, we will provide the latest developments as they become available.
Oct 22, 14:25 UTC

Update - Rebuilding has been completed for OpenSRS and our engineering team is working on rebuilding for HRS. We will provide further updates as they become available.
Oct 22, 02:30 UTC

Update - rebuilding is still in progress. we will continue to monitor the status and provide an update once we have them available.
Oct 21, 21:07 UTC

Update - Our engineers are continuing to repair the search cluster and will continue to monitor the status as it progresses.

Further updates to come, and we appreciate your patience.
Oct 21, 16:42 UTC

Identified - Our engineering team have identified the issue being due to the search cluster being out of sync.

The engineering and developer team are working to repair the cluster and reload the data.

Further updates to come.
Oct 21, 15:44 UTC

Investigating - We are currently experiencing a Class III incident that is impacting Domains. We are experiencing issues within the Reseller Control Panel where domains appear to be missing in the listing.

Our Engineering team has been engaged and are currently investigating. We will provide updates shortly.

We appreciate your patience.
Oct 21, 15:20 UTC

Oct 22, 2021

Oct 21, 2021

Reseller Control Panel Error "Could not complete search request. (#503: Service Unavailable)"

Resolved - Domain search services have been restored, and search functionality is back to normal.

We thank you for your patience while we resolved this issue.

Incident Start Time: 10-21-2021 07:30:00 AM UTC
Incident End Time:10-21-2021 11:34:00 AM UTC
Total Duration: 3 hours 4 mins
Oct 21, 11:59 UTC

Update - Our Engineering Team continues to investigate the issue. We appreciate your patience, and we will provide updates once they become available
Oct 21, 10:53 UTC

Investigating - We are currently experiencing an incident that is impacting Domains. We are experiencing issues within the Reseller Control Panel where some resellers won't be able to perform domain searches and will receive the following error;

"Could not complete search request. (#503: Service Unavailable)"

Our Engineering team has already been engaged and are currently investigating. We will provide updates shortly.
We appreciate your patience.
Oct 21, 09:14 UTC

Oct 20, 2021

Hostedemail Cluster A: IMAP, POP, and Webmail

Postmortem - Read details
Oct 22, 13:57 UTC

Resolved - All of Cluster A services have now been restored. We are marking this incident as resolved. We will keep monitoring the services.

Incident Start Time: 10-20-2021 03:18:00 UTC
Incident Start Time: 10-20-2021 05:29:00 UTC
Total Duration: 2 hours, 12 minutes
Oct 20, 05:57 UTC

Investigating - Email services (IMAP/POP/Webmail/Inbound emails) on Cluster A are offline again. Our Engineering team is investigating the cause, and we will provide updates as they are available.
Oct 20, 05:07 UTC

Update - Please note, we are still noticing intermittent issues regarding Cluster A IMAP, POP, and Webmail.
We will update when we have more information or when the issue is resolved.
Oct 20, 04:38 UTC

Monitoring - All services have been restored as of 03:54UTC We are in the monitoring state as of now. And will update further when we consider this resolved. We again thank you for your patience.
Oct 20, 04:13 UTC

Investigating - We are currently experiencing an incident that is impacting Hostedemail on Cluster A: IMAP, POP, and Webmail.
Our engineering team has been engaged and are investigating. We will post updates shortly and appreciate your patience.
Oct 20, 03:48 UTC

Oct 19, 2021

Cluster A Sending Issue

Postmortem - Read details
Oct 22, 14:04 UTC

Resolved - Our engineering team has resolved the matter and we are no longer reporting errors with sending mail.

Start Time: 17:32 PM UTC
Completed Time: 18:44 PM UTC
Total Duration: 1 hour and 12 minutes
Oct 19, 18:52 UTC

Investigating - We are experiencing a degradation in service for Hosted Email customers on cluster A. Users may experience issues with sending with error "SMTP Error (554)". Our Engineering team has been engaged and they are currently investigating the issue.
Oct 19, 18:19 UTC

Cluster A - Webmail Login

Resolved - Services have recovered on their own. This incident is resolved.

Incident Start Time: 10-19-2021 15:04:00 UTC
Incident End Time: 10-19-2021 15:18:00 UTC
Total Duration: 14 mins
Oct 19, 15:22 UTC

Investigating - We are investigating an issue preventing some users on Cluster A from logging into Webmail. Our engineering team has been engaged.

We will provide an update once we have additional information.
Oct 19, 15:16 UTC

Oct 18, 2021

Test Environment Reseller Control Panel Login Error

Resolved - The engineering team has confirmed that this issue is not reproducible in our production environment. The team will continue to investigate the issue in the PTE environment.

Incident Start Time: 10-18-2021 07:36:00
Incident End Time:10-18-2021 20:00:00
Total Duration:12 hours 24 minutes
Oct 18, 18:39 UTC

Identified - Our Dev team have isolated the issue with logging into the Control Panel (manage.test.opensrs.com) within the test environment.

Further details to come
Oct 18, 11:46 UTC

Update - Our dev team continues to investigate this issue at this time. Further details will be provided once available.
Oct 18, 11:13 UTC

Investigating - We are experiencing intermittent login failures with logging into the Control Panel (manage.test.opensrs.com) within the test environment.

Resellers may experience the following error: "There was an error communicating with the server, please try again"

Next Update: Within 60 minutes
Oct 18, 08:19 UTC

Cluster A sending issues

Postmortem - Read details
Oct 22, 13:59 UTC

Resolved - We are no longer reporting errors with sending mail, users should now be able to send mail without issue. We appreciate your patience and understanding during this outage.

Incident Start Time: 10-18-2021 14:00:00 UTC
Incident End Time:10-18-2021 17:49:00 UTC
Total Duration: 3 hours and 49 minutes
Oct 18, 18:04 UTC

Update - Our engineering teams have completed syncing operations and are now moving over resources onto the relevant hardware. We will provide more updates as they come. We will update within the next 30 minutes.

Thank you for your patience.
Oct 18, 17:35 UTC

Monitoring - The faulty hardware has been replaced and we are in a recovery state. All the mail queues are now processing and will recover within an hour or so.
Oct 18, 16:31 UTC

Update - Our engineering team has identified the cause to be due to a hardware issue and are working to resolve the matter.
Oct 18, 15:32 UTC

Investigating - We are experiencing a degradation in service for Hosted Email customers on cluster A. Users may experience issues with sending with error "SMTP Error (454)" Authentication failed". Our Engineering team has been engaged and they are currently investigating the issue.
Oct 18, 14:22 UTC

Oct 17, 2021

.com/.net Verisign Scheduled Maintenance

Resolved - During this scheduled system maintenance, .COM/.NET domain services will be taken offline and the following services will be affected:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

Start Time: 01:00 AM UTC
Completed Time: 01:45 AM UTC
Total Duration: 45 minutes
Oct 17, 01:00 UTC

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.