System Status
SSL - Approval Emails
Update - Digicert has quoted a new ETR of 2018-08-16.

We will provide a new status update then.
Aug 14, 15:18 UTC
Update - We are continuing to work on a fix for this issue.
Aug 11, 02:50 UTC
Identified - -
This incident affects all DigiCert, Symantec, Rapidssl, GeoTrust, and Thawte Trust SSL products.

At this time you will not be able to send emails to any approver contacts who's domain is based on the root level of the order's common name.

For example, if you are trying to approve an SSL of the common name 'example.opensrs.com' you will not be able to successfully receive the domain control validation letter to:

admin@opensrs.com
administrator@opensrs.com
webmaster@opensrs.com
hostmaster@opensrs.com
postpaster@opensrs.com

You will still be able to receive the letter to the following:

admin@example.opensrs.com
admnistrator@example.opensrs.com
webmster@example.opensrs.com
hostmaster@example.opensrs.com
postmaster@example.opensrs.com

We advise that customers that need to purchase these products during the downtime either make accommodations to receive the letter based on the example shown above or instead opt-in for FILE or DNS based validation.

The Vendor(DigiCert) has confirmed that the issue is still ongoing. OpenSRS was not provided a resolution time, but we are working with them in obtaining the most recent updates.

Next Update: 2018-08-13
Aug 8, 21:33 UTC
Multiple TLDs
Update - -
We continue to work on correcting this situation and will update today with more detailed information.
Aug 14, 12:51 UTC
Identified - -
We are seeing successful registrations/renewals, and transfers at this time as our operations team has reduced the order fail rate. Most orders should now be processing successfully as we continue to work towards a full resolution.

We will post more data on this situation as it becomes avaliable.
Aug 14, 00:47 UTC
Update - -
Update:
Our team has successfully managed to significantly reduce the order fail rate. Most orders should now process successfully. We continue to work towards full resolution.

More updates will become available shortly.
Aug 13, 12:39 UTC
Update - -
Update: All orders for externally managed TLDs are currently degraded.

Our team is actively working on resolving the issue. More updates will become available shortly.

For a list of all affected TLDs see:
https://help.opensrs.com/hc/en-us/articles/206391417-Externally-managed-TLDs
Aug 12, 21:15 UTC
Investigating - At this time, we are experiencing intermittent issues with .FR orders. There is no guarantee that these orders will be completed successfully.

We are actively working to resolve the issue, and will update this post with more information as it becomes available.
Aug 12, 17:28 UTC
Domain Services Degraded Performance
Core gTLDs   ? Operational
Core ccTLDs   ? Degraded Performance
Other gTLDs   ? Operational
Other ccTLDs   ? Operational
Premium Names   ? Operational
WHOIS   ? Operational
Test Environment Domain Services   Operational
APIs Operational
OpenSRS API   ? Operational
OpenHRS API   Operational
Email API   ? Operational
Test Environment API   Operational
Hosted Email Operational
Cluster A   Operational
Cluster B   Operational
Webmail   Operational
Control Panels Operational
Reseller Control Panel   Operational
Classic RWI   ? Operational
End User Control Panel   Operational
Storefront   Operational
Payment Gateway   ? Operational
Test Environment Control Panels   Operational
DNS Operational
SystemDNS   Operational
Domain Forwarding   Operational
SSL   ? Operational
Reseller Support   ? Operational
GoMobi   Operational
System Messaging   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
COM / NET Registry Aug 26, 01:00-01:45 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Posted on Jul 31, 23:03 UTC
.CH + .LI Registry Aug 30, 05:00-06:30 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Posted on Jul 23, 13:00 UTC
Neustar Registry Aug 30, 12:00-14:00 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Aug 3, 18:23 UTC
Verisign Registry Aug 30, 21:00 - Aug 31, 01:00 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Aug 3, 18:12 UTC
.UK Registry Sep 4, 04:00-07:00 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Posted on Aug 3, 18:06 UTC
.CH + .LI Registry Sep 20, 05:00-05:30 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Posted on Jul 23, 13:02 UTC
.CH + .LI Registry Oct 11, 05:00-05:30 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Posted on Jul 23, 13:04 UTC
Past Incidents
Aug 15, 2018

No incidents reported today.

Aug 14, 2018
Cluster B - Interfaces
Resolved - -
No other problems have been reported and we are seeing all services on Cluster B operating as desired.
Aug 14, 21:57 UTC
Update - -
We are continuing to monitor the Cluster B services, however, all items are operational and are working as desired.
Aug 14, 19:31 UTC
Update - -
Our Cluster B and Webmail are now back to operational status. However we are keeping a close eye on the cluster while we stay in a degraded state. Updates are to follow shortly.
Aug 14, 18:35 UTC
Update - -
We are still seeing a small subset of users unable to login to webmail or manage users on cluster B. We will continue to monitor and provide updates as they become available.
Aug 14, 16:42 UTC
Monitoring - -
We are seeing Cluster B return to normal operation and will keep monitoring for a while longer for confirmation. You should now be able to log in as desired.
Aug 14, 16:15 UTC
Investigating - We are experiencing outages with the Webmail and Mail Admin Client.

SMTP/POP/IMAP Protocols remain functional and unaffected.

We are aware of the issue and are actively working towards a resolution.
Aug 14, 15:22 UTC
Reseller Control Panel
Resolved - -
All Reseller control panel services are back to normal operation.
Aug 14, 16:23 UTC
Monitoring - -
The reseller control panel logins have returned to normal operations. This was directly tied to reseller accounts that were using Cluster B mail servers. We will monitor this for a while longer for confirmation. All Reseller control panel services are working as desired.
Aug 14, 16:18 UTC
Investigating - Customers may be experiencing intermittent failures or general slowness when interfacing with the New Re-seller Control Panel.

We are working to resolve the issue. In the interim we recommend continuing day to day operations on the classic panel until we reach a resolution.

More updates to come shortly
Aug 14, 15:15 UTC
Neustar + ARI Registry
Resolved - -
Our connections to ARI and Neustar were restored during the evening. We did not see additional issues during monitoring last night. Our testing environment for both registries are currently offline and we are actively working to restore them. If you have questions regarding the test environment, please reach out to us at help@opensrs.com in reference to problem #579833
Aug 14, 12:23 UTC
Identified - -
Our connections to ARI and Neustar have been restored and stable for the last while. You will now be able to manage your domains under those registries. However, our PTE connections are still offline at this time as we continue to monitor the situation.

More information will be posted as it becomes available.
Aug 14, 00:44 UTC
Investigating - TLD Orders for Neustar and ARI Registry domains are currently degraded.

Domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Aug 13, 21:57 UTC
.NO Registry
Completed - The scheduled maintenance has been completed.
Aug 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 06:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Aug 10, 14:15 UTC
.NL Registry
Completed - The scheduled maintenance has been completed.
Aug 14, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 02:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Jul 17, 19:30 UTC
Aug 13, 2018
Reseller API Connections
Resolved - -
We are happy to report that our API connections have returned to normal operation and we are no longer seeing any problems.
Aug 13, 21:24 UTC
Monitoring - -
Our operations team has made a correction and it seems that we are seeing our API connections being restored back to its normal state. You should no longer see any slowness. However, we will keep this posted as monitoring until we have full confirmation.
Aug 13, 21:01 UTC
Investigating - -
At this time, you might be experiencing slowness in our API connections. As soon as we have additional information, we will update our post.
Aug 13, 20:38 UTC
Aug 12, 2018
.FR Registry Connections
Resolved - -
Our Operations team has resolved the on-going registrations, renewals problems. We did see an intermittent connection for our .FR TLDs which has affected a small number of registrations and renewals.
Aug 12, 03:21 UTC
Investigating - -
We are currently experiencing connection issues with the .FR registry. Our operations team is investigating the issue.

This affects registrations, renewals, and management of .FR domains. Existing domains will continue to resolve normally.
Aug 12, 02:25 UTC
Aug 10, 2018
CIRA Registry
Completed - The scheduled maintenance has been completed.
Aug 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 03:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Aug 9, 12:43 UTC
Aug 9, 2018
.CH + .LI Registry
Completed - The scheduled maintenance has been completed.
Aug 9, 05:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 05:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Jul 23, 12:58 UTC
Aug 8, 2018
SSL - Approval Emails
Resolved - -
At this time, our vendor has not provided a resolution time. We will be resolving this post and will be tracking this on-going problem from our problem ticket.
If you have additional questions please reach out to us and quote ticket number #578979 for any updates on this problem.
Aug 8, 19:47 UTC
Update - -
Update:
The Vendor has confirmed that the issue is still ongoing. OpenSRS was not provided a resolution time, but we are working with the vendor for updates.

Next Update: Aug 10th
Aug 8, 18:04 UTC
Identified - The service for Domain Control Validation emails for Digicert Trust Products is currently degraded.
This incident affects all digicert, symantec, rapidssl, geotrust, and thawte Trust SSL products.

At this time you will not be able to send emails to any approver contacts who's domain is based on the root level of the order's commonname.

For example, if you are trying to approve an ssl of the commonname 'example.opensrs.com' you will not be able to successfully receive the domain control validation letter to:
admin@opensrs.com
administrator@opensrs.com
webmaster@opensrs.com
hostmaster@opensrs.com
postpaster@opensrs.com

You will still be able to receive the letter to the following:

admin@example.opensrs.com
admnistrator@example.opensrs.com
webmster@example.opensrs.com
hostmaster@example.opensrs.com
postmaster@example.opensrs.com

We advise that customers that need to purchase these products during the downtime either make accommodations to receive the letter based on the example shown above, or instead opt in for FILE or DNS based validation.

The expected fix date is on the 8th of August 2018. We will produce a followup to this posting on this date.
Aug 3, 16:14 UTC
SSL - Comodo
Resolved - -
We are happy to report that our connection to Comodo is now back online. Orders may not be processed as needed.
Aug 8, 19:30 UTC
Investigating - There are ongoing connection issues with Comodo.

This will impact customer's ability to order & manage Comodo products.

More updates will be available shortly.
Aug 8, 18:29 UTC
Reseller Support Partial Outage
Resolved - -
We are happy to report status is back to operational for our ticketing application provider. We are no longer seeing any problems.
Please reach out to help@opensrs.com if you see further problems.
Aug 8, 17:43 UTC
Update - -
We are continuing to monitor for any further issues.
Aug 8, 16:55 UTC
Monitoring - -
We are seeing performance improvements related to our ticketing application provider. We are working to further stabilize this with them and will provide more data as we receive it.
Aug 8, 16:54 UTC
Investigating - -
At this time OpenSRS Support is having difficulty replying to requests on several customer facing channels. We are working with the ticketing application provider to get this resolved.
Aug 8, 16:23 UTC
Reseller Service Outage(s)
Resolved - -
We are happy to report that the impacted services have been restored and we have no further reports of any problems.
Aug 8, 17:35 UTC
Update - -
We are happy to report that the impacted services have been recovered. We will continue to monitor the on-going situation and we will keep this post open for informational purposes to provide the next update.
Aug 8, 16:39 UTC
Monitoring - -
Most of the impacted services have been recovered. We are working on monitoring these services until further marking them back to operational.
Aug 8, 16:04 UTC
Update - -
We are continuing to work on a fix for this issue.
Aug 8, 15:55 UTC
Update - -
Our operations teams are restarting the affected databases. Alerts and services are recovering after the restart. Databases rolling restart is still in progress.
Aug 8, 15:52 UTC
Identified - -
At approximately 11 am our monitoring systems detected several errors. Multiple Services are impacted. Our Operations Team is investigating.

We have identified the core problem and it has been corrected. We are now completing a rolling restart of impacted systems.
Aug 8, 15:46 UTC
Update - -
We are continuing to investigate this issue.
Aug 8, 15:39 UTC
Investigating - -
At this time the Reseller Control Panel (RCP/UCP), Classic Reseller Interface (RWI), and Admin Web Interface (AWI)

Domain orders via API are also affected.

This is currently being investigated. A followup will be available shortly.
Aug 8, 15:20 UTC
Nominet Registry
Completed - The scheduled maintenance has been completed.
Aug 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 05:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Jul 4, 08:06 UTC
.PL Registry
Completed - The scheduled maintenance has been completed.
Aug 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 02:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Aug 7, 21:55 UTC
Aug 7, 2018
DENIC Registry
Completed - The scheduled maintenance has been completed.
Aug 7, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 03:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Aug 3, 18:14 UTC
Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018
.CA Registry
Completed - The scheduled maintenance has been completed.
Aug 3, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 00:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Jul 31, 14:05 UTC
Aug 2, 2018
Network Connectivity Issues
Resolved - This incident has been resolved.
Aug 2, 16:15 UTC
Monitoring - We have bypassed the impacted network route so that traffic to and from our network returns to normal performance. We are continuing to monitor the situation.
Aug 2, 16:05 UTC
Identified - One of our network providers is experiencing network issues impacting some of our inbound and outbound traffic. Our network engineering team is investigating the issue with this provider, and evaluating options to bypass this impacted route.
Aug 2, 15:44 UTC
Registry Connections (.FR, .DE, DK, .AT, .PL, .CO.NZ, .CO.ZA)
Resolved - This incident has been resolved.
Aug 2, 12:54 UTC
Investigating - We are currently experiencing registry connection issues with multiple EPAG TLDs (below).

.FR
.DE
.DK
.AT
.PL
.CO.NZ
.CO.ZA

This affects new registration and renewal orders, and the management of existing domains, however, existing domains will continue to resolve normally. Our Operations team is investigating the issue and we will provide more information as soon as possible.
Aug 2, 03:03 UTC
Aug 1, 2018

No incidents reported.

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