System Status
All Systems Operational
Domain Services Operational
Core gTLDs   ? Operational
Core ccTLDs   ? Operational
Other gTLDs   ? Operational
Other ccTLDs   ? Operational
Premium Names   ? Operational
WHOIS   ? Operational
Test Environment Domain Services   Operational
APIs Operational
OpenSRS API   ? Operational
OpenHRS API   Operational
Email API   ? Operational
Test Environment API   Operational
Hosted Email Operational
Cluster A   Operational
Cluster B   Operational
Webmail   Operational
Control Panels Operational
Reseller Control Panel   Operational
Classic RWI   ? Operational
End User Control Panel   Operational
Storefront   Operational
Payment Gateway   ? Operational
Test Environment Control Panels   Operational
DNS Operational
SystemDNS   Operational
Domain Forwarding   Operational
SSL   ? Operational
Reseller Support   ? Operational
GoMobi   Operational
System Messaging   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Nominet Registry Feb 20, 18:00-21:00 UTC
During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Feb 14, 08:28 UTC
CentralNic Registry Feb 23, 08:00-12:00 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.

The following TLDs may be affected:
.cx
.am
.la
Posted on Feb 7, 08:09 UTC
.COM/.NET Registry Feb 24, 01:00-01:45 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Posted on Feb 4, 08:59 UTC
Donuts Registry Feb 25, 18:00-19:30 UTC
During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Feb 14, 08:26 UTC
.IN Registry Feb 27, 18:30 - Mar 1, 18:30 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Posted on Feb 7, 09:03 UTC
.SE/.NU Registry Feb 27, 20:00 - Feb 28, 01:00 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Posted on Dec 24, 20:35 UTC
Nominet Registry Mar 5, 06:00-08:00 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Feb 4, 08:58 UTC
Nominet Registry Mar 5, 06:00-08:00 UTC
During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Feb 14, 08:29 UTC
.SE/.NU Registry Mar 13, 20:00 - Mar 14, 01:00 UTC
During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Posted on Jan 23, 08:37 UTC
Past Incidents
Feb 17, 2019

No incidents reported today.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019
.SE/.NU Registry
Completed - The scheduled maintenance has been completed.
Feb 14, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Dec 24, 20:34 UTC
Feb 13, 2019
.COM.BR Registry Connections
Resolved - We are happy to report that the .COM.BR registry connection has been restored.
Feb 13, 19:42 UTC
Investigating - We are currently experiencing connection issues with the .COM.BR registry. Our operations team is investigating the issue.

This affects registrations, renewals, and management of .COM.BR domains. Existing domains will continue to resolve normally.
Feb 13, 19:08 UTC
.AMSTERDAM Registry Connections
Resolved - We experienced registry connection issues with the .AMSTERDAM registry from 04:00 UTC to 07:04 UTC. Domain orders and management may have been affected during this time.
Feb 13, 07:04 UTC
.NL Registry Connections
Resolved - We experienced registry connection issues with the .NL registry from 04:00 UTC to 06:45 UTC. Domain orders and management may have been affected during this time.
Feb 13, 06:45 UTC
Feb 12, 2019
.SI Registry
Completed - The scheduled maintenance has been completed.
Feb 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 05:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Feb 11, 11:37 UTC
RyCE Registry
Completed - The scheduled maintenance has been completed.
Feb 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 06:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Feb 7, 08:12 UTC
ZACR Registry
Completed - The scheduled maintenance has been completed.
Feb 12, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 05:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

The following TLDs may be affected:
.co.za
.net.za
.org.za
.web.za
Feb 7, 08:01 UTC
Externally Managed TLDs
Completed - The scheduled maintenance has been completed.
Feb 12, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 05:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/external-tlds
Feb 11, 11:34 UTC
Feb 11, 2019
PIR Registry
Completed - The scheduled maintenance has been completed.
Feb 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 16:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Feb 11, 07:47 UTC
Delayed Consent Emails
Completed - The scheduled maintenance has been completed.
Feb 11, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 17:00 UTC
Scheduled - We are performing a resource-intensive data-sync that will impact how our messaging queue delivers consent emails.
During this time period, requests to resend consent emails for existing contact data may be delayed before they're delivered to the intended recipient.
Should it complete faster or slower during the window, we will update this posting accordingly.
Feb 1, 20:08 UTC
CentralNic Registry
Completed - The scheduled maintenance has been completed.
Feb 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 10:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

The following TLDs may be affected:
.cx
.am
.la
Feb 7, 08:07 UTC
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019
Connection issues affecting Whois, Domains, and API
Postmortem - Read details
Feb 13, 21:26 UTC
Resolved - We are happy to report the system has been in a steady state with no problems. The issue is now resolved.
Feb 8, 17:23 UTC
Monitoring - The incident has been resolved. The affected services have been in a steady state since the recovery of the APIs/Whois/Domains incident. Our engineering team continues to monitor and validate the integrity of the production systems to prevent future failures.

We will be keeping our status in monitoring for the next while and keeping a close eye on the system.
Feb 8, 17:00 UTC
Identified - Our operations team has identified the problem and are actively working on a solution. When we have additional information we will update our posting.
Feb 8, 15:57 UTC
Investigating - The issue has resurfaced, and our team is once again working on a resolution.
Feb 8, 14:28 UTC
Monitoring - Services have been restored. While there is still some work to be done, there is no service impact at this time. We will continue to monitor the issue until the work is complete.
Feb 8, 08:16 UTC
Update - Our operations team has been able to address the issue and are working to restore full service at this time. Service impact at this point is minimal. An update will be provided once the issue is fully resolved.
Feb 8, 07:27 UTC
Identified - We have identified and are currently working on this issue with API errors preventing domain lookups, registrations, and renewals. We will update again once this is resolved
Feb 8, 06:39 UTC
.CA Redemptions - HRS and SRS
Resolved - This incident has been resolved.
Feb 8, 14:01 UTC
Investigating - The .CA Registry is currently experiencing intermittent issues in regards to .ca redemption requests.

A turnaround time of 24 hours has been quoted for a resolution.

We will update this posting as soon as we receive any additional communications from them.
Feb 7, 20:21 UTC
Management of new orders
Resolved - Our operations team was able to address the issue at 04:43 UTC. There should be no further issues with completed orders being unavailable through the Reseller Control Panel (RCP).
Feb 8, 07:21 UTC
Update - We continue to investigate the issue preventing the management of newly registered domains. There are no additional details to provide at this time.
Feb 7, 13:52 UTC
Investigating - Our operations team is investigating an issue preventing the management of newly registered domains. The domains can still be managed through the Classic Reseller Interface (RWI) and the End User Interface (MWI).
Feb 7, 12:16 UTC
Feb 7, 2019
Domain Registrations/Renewals
Postmortem - Read details
Feb 13, 21:27 UTC
Resolved - This incident has been resolved.
Feb 7, 21:03 UTC
Update - We are still seeing degraded performance for new domain registrations/renewals/domain lookups...In some cases, you may notice longer than normal wait times for registrations/transfers and domain lookups. Our operation teams are actively working to resolve the issue.

We will update again once we receive additional information
Feb 7, 20:21 UTC
Update - We are continuing to work on a fix for this issue.
Feb 7, 19:18 UTC
Identified - We have identified the core issue, resellers are currently unable to perform registrations or renewals at this time. This also will affect domain lookups.

Once we have additional information we will update our posting.
Feb 7, 19:17 UTC
Investigating - We are aware of an issue which is affecting our API's for domain registrations and more, we are investigating and will respond back once we have more detail.
Feb 7, 18:55 UTC
.CA Registry
Resolved - CIRA has confirmed they have resolved the issues on their end which was affecting.CA domain registraions so full service has been restored.
Feb 7, 04:15 UTC
Update - We've confirmed there are currently no issues on our end which are contributing to these errors with .CA new domain registration orders so we've reached out to the .CA domain registry, CIRA. We will provide an update with what they say as soon as possible.
Feb 7, 02:58 UTC
Investigating - We are currently experiencing intermittent issues processing .CA new domain registration orders in that most are failing with a 'Parameter value policy error' sent from the registry. We believe this may be residual effects from the CIRA registry maintenance performed yesterday, however, we are still investigating. We will provide an update as soon as possible.
Feb 7, 02:20 UTC
.SE/.NU Registry
Completed - The scheduled maintenance has been completed.
Feb 7, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 20:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Jan 23, 08:40 UTC
Feb 6, 2019
Domains - OpenHRS
Resolved - This incident has been resolved.
Feb 6, 00:24 UTC
Update - Our team has identified the issue, we are working on bringing each instance back to expected performance

Next Update: 1:00 UTC Feb 06 2019
Feb 5, 23:26 UTC
Identified - Our team has identified the issue, we are working on bringing each instance back to expected performance

Next Update: 23:00 UTC
Feb 5, 22:01 UTC
Update - Our team continues to investigate a possible resolution for the outage.

Next Update: 22:00 UTC
Feb 5, 21:20 UTC
Investigating - OpenHRS customers will experience additional downtime regarding domain orders and registry connections.

Our team is currently investigating the root cause of the issue

Next Update: 21:15UTC
Feb 5, 20:35 UTC
.CA TLD
Resolved - This incident has been resolved.
Feb 6, 00:17 UTC
Update - We continue to work on the new .CA platform deployment for OpenSRS and OpenHRS

Next Update: 1:00 UTC Feb 06 2019
Feb 5, 23:26 UTC
Update - We continue to work on the new .CA platform deployment for OpenSRS and OpenHRS

Next Update: 23:00 UTC
Feb 5, 22:02 UTC
Identified - In continuation to the scheduled maintenance posted earlier; OpenSRS and OpenHRS is still in the process of migrating our .CA functionality to the new platform being offered by the CIRA Registry.

During this time, OpenSRS and OpenHRS customers will not be able to purchase or manage .ca domains

Next Update: 22:00 UTC
Feb 5, 21:19 UTC
Feb 5, 2019
Email - Cluster A & B
Postmortem - Read details
Feb 13, 21:20 UTC
Resolved - This incident has been resolved.
Feb 5, 22:53 UTC
Identified - Users may experience issues receiving email across both clusters.

The issue has been identified and we're actively working on a fix.

Next Update: 23:00 UTC
Feb 5, 22:30 UTC
.CA Registry
Completed - The scheduled maintenance has been completed.
Feb 5, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 11:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Jan 31, 12:26 UTC
Domains - Registrations and Updates
Postmortem - Read details
Feb 13, 21:12 UTC
Resolved - The issue has been confirmed resolved
Feb 5, 17:48 UTC
Monitoring - A fix has been deployed to resolve the outage.

We will continue monitoring the incident.

Next Update: 19:00 UTC
Feb 5, 17:37 UTC
Identified - As of 17:06 UTC Domain Registrations and Updates have ceased.

The issue has been identified and our team is working to resume service.

This impacts all platforms:
Manage Web Interface, API and WHMCS, Admin Web Interface, Reseller Control Panel, Reseller Web Interface, Storefront.

Next Update: 18:00 UTC
Feb 5, 17:28 UTC
.DE Registry
Completed - The scheduled maintenance has been completed.
Feb 5, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 15:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Feb 4, 08:56 UTC
Feb 4, 2019
CentralNic Registry
Resolved - Centralnic has confirmed that they have completed their maintenance at 2045UTC. They did not observe any disruption to registry services as a result.
Feb 4, 23:33 UTC
Identified - CentralNic has issued an emergency maintenance. No end time has been communicated.

We are uncertain whether this will impact domain orders and DNS resolution.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Next Update: 04:00 05/02/2019 UTC
Feb 4, 22:07 UTC
.DE Registry Connections
Resolved - We are happy to report that the connections to the .DE registry have been restored. Any pending orders may now be processed.
Feb 4, 19:48 UTC
Investigating - We are currently experiencing connection issues with the .DE registry. Our operations team is investigating the issue.

This affects registrations, renewals, and management of .DE domains. Existing domains will continue to resolve normally.
Feb 4, 19:11 UTC
Feb 3, 2019
Degraded performance on mail cluster B
Resolved - This incident has now been resolved. Approximately 4% of cluster B users would have been affected. We were able to locate and counter the problem.
Feb 3, 09:52 UTC
Monitoring - We have verified degraded performance on a small number of users on cluster B when logging into the webmail interface. Users may encounter slow loading when logging in or elements of the webmail interface may take longer to load or time out. We found most instances to be intermittent. We will update again when we have a further update.
Feb 3, 08:05 UTC
Cluster B - Webmail & Inbound Email Delivery
Resolved - Our Operations team has now resolved the intermittent issues we were having on Cluster B so full functionality and service has now been restored to the Webmail interface and inbound email delivery.
Feb 3, 03:36 UTC
Investigating - We are currently experiencing intermittent issues with Cluster B on our Hosted Email platform. Users may experience issues logging in and using our Webmail interface, and with receiving email via external IMAP / POP connections. We will update you as soon as we have more information on the matter.
Feb 3, 02:07 UTC
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