System Status
All Systems Operational
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Operational
Reseller Control Panel Operational
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
.TW Registry Nov 25, 02:00-04:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Nov 6, 13:41 UTC
.PL registry Nov 25, 03:00-06:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Nov 19, 13:21 UTC
.CH Registry Nov 26, 06:00-07:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Aug 31, 12:10 UTC
.CAR .CARS .AUTO Registry Nov 30, 15:00-19:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Nov 12, 14:46 UTC
SE/.NU registry Dec 2, 19:00-23:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Oct 9, 14:26 UTC
.EU registry Dec 16, 05:00-08:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Nov 19, 12:50 UTC
.CH Registry Dec 17, 06:00-07:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Aug 31, 12:11 UTC
AFNIC registry Jan 12, 05:00-09:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Nov 19, 13:25 UTC
.CH Registry Jan 14, 06:00-07:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Aug 31, 12:12 UTC
.UK registry Jan 19, 05:00-08:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Nov 19, 13:09 UTC
Past Incidents
Nov 24, 2020
Completed - The scheduled maintenance has been completed.
Nov 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 19, 13:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 11:30 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Nov 11, 12:29 UTC
Nov 23, 2020
Resolved - Our engineering team has identified and rectified the issue with our attachment scanner causing deferrals. We monitored the issue for 15 minutes to ensure stability and can confirm we are not reporting the same errors any longer.

incident start time: 17:00 UTC
incident end time: 19:30 UTC

Length 2 hours 30 minutes
Nov 23, 19:45 UTC
Investigating - We are currently experiencing intermittent issues with inter-domain mail transactions, some mail between users may be mail delayed or rejected on Cluster B. Our engineering team is investigating the issue. At this time we are seeing a minimal overall impact.

We will provide an update once we have additional information.
Nov 23, 19:11 UTC
Completed - The scheduled maintenance has been completed.
Nov 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 29, 11:40 UTC
Nov 22, 2020

No incidents reported.

Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 16:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 17, 12:19 UTC
Completed - The scheduled maintenance has been completed.
Nov 21, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Sep 16, 12:40 UTC
Nov 20, 2020
Resolved - This incident has been resolved

Start time: 18:21 UTC
End time: 19:00 UTC

Total time: 39 minutes
Nov 20, 19:06 UTC
Update - We are experiencing issues connecting to the .kiwi .sx .ca registries.

New domains, transfers, and domain updates will be unavailable. Existing domains of these TLD types will still function as expected.
Nov 20, 18:48 UTC
Investigating - We are experiencing connection issues to the registry. We will provide an update shortly with additional information.
Nov 20, 18:44 UTC
Resolved - We are intermittently experiencing an issue with our payment gateway. Some resellers may end up processing a credit card payment where the money with withdrawn from your banking institution but a credit is not applied to your reseller account.

For such cases please email help@opensrs.com with the following information

Amount Paid in USD:
Reseller ID:
Time and Timezone:

We recommend that you use alternative methods of payment, such as paypal, ACH, or wire until this problem is resolved.

Start Time: 23:30 UTC (Nov 19th)
End Time: 1:00 UTC (Nov 20th)
Nov 20, 04:30 UTC
Nov 19, 2020
Resolved - All the services have been restored successfully. We will be conducting a full investigation into the root cause and publishing more details once complete.

Incident Start Time: 11-19-2020 20:08:00 UTC
Incident Start Time: 11-19-2020 20:34:00 UTC
Total Duration: 26 minutes
Nov 19, 20:54 UTC
Investigating - We are investigating an issue preventing some users on Cluster B from logging into Webmail. Our engineering team has been engaged.

We will provide an update once we have additional information.
Nov 19, 20:24 UTC
Resolved - The issue with our payment gateway is now resolved. Users should no longer have any problems with their credit card payments.

Incident Start Time: 11-19-2020 08:02:00 UTC
Incident End Time:11-19-2020 16:56:00 UTC
Total Duration:8 hours 54 minutes
Nov 19, 17:33 UTC
Investigating - We are intermittently experiencing an issue with our payment gateway. Some resellers may end up processing a credit card payment where the money with withdrawn from your banking institution but a credit is not applied to your reseller account.

For such cases please email help@opensrs.com with the following information

Amount Paid in USD:
Reseller ID:
Time and Timezone:

We recommend that you use alternative methods of payment, such as paypal, ACH, or wire until this problem is resolved.
Nov 19, 16:04 UTC
Resolved - This incident has been resolved

Start :11-19-2020 08:10:00 UTC
End:11-19-2020 12:28:00 UTC
Nov 19, 12:29 UTC
Update - Our team has been engaged and is working to resolve the payment issue. Reseller account orders using the existing account balance will still work normally.
Nov 19, 11:16 UTC
Investigating - We are currently experiencing issues with our payment processor. Resellers may not be able to add funds to their account at the moment using Credit Cards. We will update again as soon as possible.
Nov 19, 10:15 UTC
Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 19:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 9, 14:25 UTC
Resolved - The network engineering team has fixed the problem and services have been restored

Incident Start Time: 11-18-2020 13:00:00 UTC
Incident End Time:11-18-2020 13:33:00 UTC
Total Duration:33 minutes
Nov 18, 13:48 UTC
Investigating - We are currently experiencing an issue with some of our control panels at the moment. Some users may experience slowness or pages not resolving.

We are investigating and will update as soon as we can
Nov 18, 13:15 UTC
Resolved - Our engineering team identified that a network issue caused a short service interruptions. This was quickly corrected and all services have been successfully restored.

Incident Start Time: 11-18-2020 08:30:00 UTC
Incident End Time:11-18-2020 09:05:00 UTC
Total Duration:~ 35mins
Nov 18, 09:42 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 03:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Nov 12, 14:43 UTC
Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020
Completed - The scheduled maintenance has been completed.
Nov 15, 11:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 07:01 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 13, 18:20 UTC
Resolved - The registry has engaged us and confirmed that the issue is now resolved.
All connections to KNet registry have been recovered.


Incident Start Time: 11-14-2020 22:50:00 UTC
Incident End Time:11-15-2020 01:50:00 UTC
Total Duration: 3 hours
Nov 15, 02:28 UTC
Investigating - We are experiencing connectivity issues to the KNet production environment. We are reaching out to the registry for more information.
Customers will not be able to check availability, register, or renew domains related to KNet TLD.

We will provide updates as they become available.
Nov 15, 01:42 UTC
Nov 14, 2020
Resolved - This incident has been resolved.

Incident Start Time: 11-14-2020 16:05:00 UTC
Incident End Time:11-14-2020 18:13:00 UTC
Total Duration: 1 hour 8 minutes
Nov 14, 20:16 UTC
Identified - We have been informed that Afilias is undergoing system maintenance from 16:00 UTC - 20:00 UTC.

During this system maintenance period, domain lookups, registrations, and renewals will be unavailable for Afilias TLDs.

For a list of affected TLDs, please see: http://opensrs.help/chart
Nov 14, 17:33 UTC
Update - We are continuing to investigate this issue.
Nov 14, 16:50 UTC
Update - We are continuing to investigate this issue.
Nov 14, 16:49 UTC
Investigating - We are currently having connection issues with the Afilias registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management of Afilias domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart
Nov 14, 16:35 UTC
Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020
Completed - The scheduled maintenance has been completed.
Nov 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 5, 12:49 UTC
Resolved - We have not received any further reports for this issue. All the services have recovered successfully.

Incident Start Time: 11-11-2020 18:15:00 UTC
Incident End Time:11-11-2020 18:42:00 UTC
Total Duration:~27 mins
Nov 11, 19:56 UTC
Monitoring - The issue was related to a change made to our spam filter. That change has been reversed and we are monitoring the impact.

Next Update: Within 60 minutes
Nov 11, 18:57 UTC
Investigating - We are currently experiencing an issue where some users may notice some of their inbound email deferred.

The problem is being investigated and updates will be posted as soon as possible
Nov 11, 18:35 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:01 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 6, 13:44 UTC
Nov 10, 2020
Resolved - The Cluster B MAC/API issue is now resolved. Users should no longer experience any difficulty managing users.

The underlying issue has been fixed.

Incident Start Time: 11-10-2020 17:05:00 UTC
Incident End Time:11-10-2020 18:24:00 UTC
Total Duration:1h, 19m
Nov 10, 18:53 UTC
Investigating - A small subset of Hosted Email Company Admins may experience difficulty managing users via the API/MAC.

Our team is currently investigating
Nov 10, 17:56 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 11:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 6, 12:18 UTC
Resolved - Thank you for your patience. This incident has now been resolved.

Start time 06:29UTC
End time 06:42UTC

Toal Duration 13 minutes
Nov 10, 06:43 UTC
Investigating - We are currently experiencing an incident that is impacting our connection to Amsterdam, which has not been restored after scheduled maintenance completion at the registry's end. We are contacting the registry for further details, and we will update when we have more information.

Start time 06:29UTC
Nov 10, 06:29 UTC