Identified - We are experiencing problems provisioning new DENIC domain names due to Nameserver checks failing, the registry has acknowledged this issue and we are investigating the matter with them. We will update you as soon as we have more information.
May 24, 18:15 UTC
Update - Our engineers have been in contact with DENIC as we continue to investigate the cause of the outage. Nameserver checks may continue to fail at this moment.
Thank you for your ongoing patience.
May 24, 17:53 UTC
Investigating - We are experiencing problems provisioning new DENIC domain names due to Nameserver checks failing, we are investigating the issue now. We will update as soon as we have more information.
May 20, 19:39 UTC
Our hosted email engineering team has restarted services with overloaded connections. We have now stabilized cluster B mail flow, this incident is now considered resolved.
Incident Start Time: 05-19-2022 16:38:00 Incident End Time:05-19-2022 17:55:00 Total Duration:1 hour 17 mins
May 19, 18:36 UTC
We are currently experiencing an incident that is impacting Hostedemail, (Prod B, Inbound/Outbound Mail). A subset of customers on prod B are experiencing inbound delays. HostedEmail Engineering along with the Network Engineering team are already investigating the root cause.
May 19, 17:24 UTC
Our engineering teams will continue to restart affected HRS nodes with pooled services. Please note HRS was back to normal operation as of 03:35 PM. We are marking this incident as resolved.
Incident Start Time: 05-13-2022 17:32:00 Incident End Time:05-13-2022 19:35:00 Total Duration:2 hours, 3 minutes
May 13, 20:11 UTC
Our engineering teams have successfully restarted HRS services, we are now in a monitoring stage to ensure stability.
May 13, 19:40 UTC
Our engineers are currently working to failover and restart backend HRS systems and services. We will continue to update as the situation develops.
May 13, 18:59 UTC
We have reports of HRS customers experiencing API failures. Our engineers are currently investigation. Further updates will be provided.
May 13, 18:09 UTC