OpenSRS Status

Dec 5, 2020

No incidents reported today.

Dec 4, 2020

Resolved - This incident has been resolved.
Dec 4, 16:24 UTC

Investigating - We are currently having connection issues with the .SE/.NU registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management of .SE/.NU domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart
Dec 4, 12:38 UTC

Dec 3, 2020

No incidents reported.

Dec 2, 2020

SE/.NU registry

Completed - The scheduled maintenance has been completed.
Dec 2, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 19:00 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 9, 14:26 UTC

Reseller Control Panel Error

Resolved - We haven't received any more reports and services are fully restored.

Incident Start Time: 19:42 UTC
Incident End Time: 20:45 UTC
Length: 1 hours 3 minutes
Dec 2, 21:11 UTC

Monitoring - The services that maintain the reseller control panel have had fixes deployed and services should be restored.

We are waiting for the all-clear before closing out this incident.
Dec 2, 20:46 UTC

Investigating - We are aware and are currently investigating an issue with searching domains and other products within the reseller control panel.

Our engineering teams are continuing their efforts to investigate.
Dec 2, 20:32 UTC

.AT registry

Completed - The scheduled maintenance has been completed.
Dec 2, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 04:00 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 27, 13:00 UTC

Email domains in Reseller control panel

Resolved - Resolved - The dev and engineering team has resolved the issue . Users should not experience any Email management issues in the reseller control panel anymore.

Incident Start Time: 12-01-2020 23:00:00 UTC
Incident End Time:12-02-2020 2:53:00 UTC
Total Duration: 3 hrs 53 mins
Dec 2, 03:13 UTC

Identified - Our engineering team continues to work on the situation. We will provide updates as necessary.
Dec 2, 02:11 UTC

Update - Our operations team have identified the cause and are working to address the issue. A fix is being implemented by the team and may take a few hours to complete.
Dec 2, 00:41 UTC

Investigating - Some resellers may experience errors while attempting to register new email domains or add new email accounts while using the reseller control panel.

Workaround: Using the Mail administration Console at https://admin.hostedemail.com/ for cluster A clients and https://admin.b.hostedemail.com/ for cluster B clients.
Dec 1, 23:58 UTC

Dec 1, 2020

.TH Registry

Completed - The scheduled maintenance has been completed.
Dec 1, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 11:00 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Nov 30, 12:29 UTC

Nov 30, 2020

Cluster B - Inbound Delivery

Postmortem - Read details
Dec 2, 17:32 UTC

Resolved - The Engineering team has completed the emergency maintenance. Users should not experience any inbound delays anymore.

Incident Start Time: 11-30-2020 16:16:00 UTC
Incident End Time:11-30-2020 21:40:00 UTC
Total Duration:5 hours, 24 minutes
Nov 30, 22:12 UTC

Update - In addition to some of the improvements made our engineering team is working to roll back some previously deployed changes to improve stability.

Rough estimate one more hour until that completes. We will continue to post updates as we receive them.
Nov 30, 21:11 UTC

Update - Our engineering team has made enhancements to the affected infrastructure services that were causing delays. We should expect to see improvements within the hour. We are monitoring the changes for the time being. We'll release an update when we have the all clear.
Nov 30, 20:12 UTC

Identified - We are currently performing an emergency maintenance that should address the issue. Users should not notice any additional outage of service during the maintenance.
Nov 30, 19:20 UTC

Update - Our team is actively implementing a means to reduce the frequency of bounces and deferred mail. Users should soon notice an improvement.
Nov 30, 17:59 UTC

Investigating - A subset of users may be experiencing issues receiving mail on Cluster B. Senders may receive the following bounceback:

451 4.7.1 Service unavailable - try again later

Alternatively, mail may be accepted but delayed by up to 45~ minutes

Our team is currently investigating
Nov 30, 16:58 UTC

.CAR .CARS .AUTO Registry

Completed - The scheduled maintenance has been completed.
Nov 30, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 15:00 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Nov 12, 14:46 UTC

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

Hosted Email, Control Panels and API's

Resolved - This issue is now resolved.

Incident Start Time: 11-27-2020 4:35:00 UTC
Incident End Time: 11-27-2020 5:03:00 UTC
Total Duration: 28 Minutes
Nov 27, 06:58 UTC

Update - We are continuing to monitor for any further issues.
Nov 27, 05:47 UTC

Monitoring - All services have now been recovered, and are being monitored.
Nov 27, 05:46 UTC

Update - We are experiencing intermittent issues with API calls submitted for OpenSRS and HRS, Reseller and End User control panels, and webmail for Cluster A. This will result in some unresponsiveness to these interfaces and requests. Email IMAP and POP services are unaffected. Our engineering team has been engaged.

We will provide an update once we have additional information.
Nov 27, 05:19 UTC

Investigating - We are experiencing degradation of service. We will provide an update shortly with additional information.
Nov 27, 05:07 UTC

Nov 26, 2020

.CH Registry

Completed - The scheduled maintenance has been completed.
Nov 26, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 06:00 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Aug 31, 12:10 UTC

Nov 25, 2020

Cluster B - inbound delays & rejections

Resolved - This issue is now resolved. Our engineering team has completed their backend work and no new incidents have been reported. Services are back to normal.

Incident Start Time: 11-25-2020 15:24:00 UTC
Incident End Time:11-25-2020 17:39:00 UTC
Total Duration:2 hours, 15 minutes
Nov 25, 20:18 UTC

Update - We are continuing to monitor the situation. With no new reported incidents, most users should notice some improvement.

More updates will be provided as soon as possible
Nov 25, 19:00 UTC

Monitoring - The engineering team continues to work on the situation. We have not received any further customer reports and are currently monitoring the situation.

Updates will be provided as soon as possible
Nov 25, 17:59 UTC

Identified - Our operations team have identified the cause and are working to mitigate the root issue. While some users may notice marginal improvements, other users may still experience delays and rejections.

Next Update: Within 60 minutes
Nov 25, 16:47 UTC

Investigating - We are currently experiencing an issue with inbound mail delays on Cluster B. Some users may experience bouncebacks as well. Our engineering team is investigating the issue.

Updates will be provided as soon as possible
Nov 25, 15:44 UTC

.PL registry

Completed - The scheduled maintenance has been completed.
Nov 25, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 03:00 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 19, 13:21 UTC

.TW Registry

Completed - The scheduled maintenance has been completed.
Nov 25, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 02:00 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 6, 13:41 UTC

Nov 24, 2020

Cluster B inbound delays & rejections

Resolved - The services have been restored successfully. The team continues to monitor the nodes to ensure stability.

Incident Start Time: 11-24-2020 17:21:00 UTC
Incident End Time:11-24-2020 19:50:00 UTC
Total Duration:2 hours 29 minutes
Nov 24, 22:26 UTC

Monitoring - As we continue to see improvements, our operations team will continue to monitor the situation.

Some users may still experience some issues but most should be back to normal now.

We will update again once the situation is confirmed to be resolved.
Nov 24, 20:06 UTC

Identified - Our operations team have identified the cause and are working to mitigate the root issue. We are seeing marginal improvements. Some users may still experience delays and rejections.

We will update again once we have the all-clear.
Nov 24, 19:45 UTC

Update - We are currently experiencing inbound mail delays on Cluster B. Some users may experience bouncebacks as well. Our engineering team is investigating the issue.

We will provide an update once we have additional information.

The Incident has been active since 17:21 UTC
Nov 24, 18:57 UTC

Investigating - We are experiencing email delays. We will provide an update shortly with additional information.
Nov 24, 18:55 UTC

Externally Managed TLDs - Partner Registrar Errors

Resolved - Our connections to our partner registrars have been restored. Services are functioning as normal now.

Start Time: 20:08:00 UTC
End time: 20:46:00 UTC
Total Duration:38 minutes
Nov 24, 20:54 UTC

Update - Our engineering teams have isolated the impact of the following verification services:

Customers are not able to access the following sites:

www.transfer-ok.com
www.registrant-verification.net
www.registrant-agreement.dk
www.confirm-owner-change.com

Incident Start Time: 11-24-2020 20:08:00 UTC
Nov 24, 20:31 UTC

Investigating - We are currently experiencing issues communicating with our partner registrars. These partner registrars are accredited to purchase and manage domains of certain TLDs on behalf of OpenSRS.

For domains of the impacted TLDs, the following actions may become unavailable:

- registrations
- renewals
- transfers
- modifications
- Verifications

For a list of potentially impacted TLDs click below.

https://help.opensrs.com/hc/en-us/articles/206391417-Externally-managed-TLDs

Our engineering teams are still investigating.
Nov 24, 20:30 UTC

.UK registry

Completed - The scheduled maintenance has been completed.
Nov 24, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:00 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 19, 13:00 UTC

.BUILD Registry

Completed - The scheduled maintenance has been completed.
Nov 24, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 11:30 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Nov 11, 12:29 UTC

Nov 23, 2020

Cluster B - Inbound Delays

Resolved - Our engineering team has identified and rectified the issue with our attachment scanner causing deferrals. We monitored the issue for 15 minutes to ensure stability and can confirm we are not reporting the same errors any longer.

incident start time: 17:00 UTC
incident end time: 19:30 UTC

Length 2 hours 30 minutes
Nov 23, 19:45 UTC

Investigating - We are currently experiencing intermittent issues with inter-domain mail transactions, some mail between users may be mail delayed or rejected on Cluster B. Our engineering team is investigating the issue. At this time we are seeing a minimal overall impact.

We will provide an update once we have additional information.
Nov 23, 19:11 UTC

.SE/.NU Registry

Completed - The scheduled maintenance has been completed.
Nov 23, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:00 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 29, 11:40 UTC

Nov 22, 2020

No incidents reported.

Nov 21, 2020

.SG Registry

Completed - The scheduled maintenance has been completed.
Nov 21, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 16:00 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 17, 12:19 UTC

.AM, .CX, .LA Registry

Completed - The scheduled maintenance has been completed.
Nov 21, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:00 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Sep 16, 12:40 UTC