System Status
Cluster A - Email Service
Identified - Our Operations team have identified the problem and are working towards a resolution. We will keep you updated once we have additional information.
Mar 18, 15:19 UTC
Investigating - We are currently experiencing inbound and outbound mail issues on Cluster A. Our operations team is investigating the issue.

We will provide an update once we have additional information.
Mar 18, 15:05 UTC
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
Test Environment Domain Services Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Test Environment API Operational
Hosted Email Degraded Performance
Cluster A Degraded Performance
Cluster B Operational
Webmail Operational
Control Panels Operational
Reseller Control Panel Operational
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
Test Environment Control Panels Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Externally Managed TLDs Mar 19, 06:00-07:00 UTC
During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

The following TLDs are affected:
.wien
.cologne
.koeln
.tirol
Posted on Mar 18, 08:29 UTC
Sectigo Certificate Authority Mar 19, 07:00-08:00 UTC
During this scheduled system maintenance, users may be unable to process SSL orders under the Sectigo brand name. The actual downtime should be no more than 10-15 minutes.
Posted on Mar 13, 08:25 UTC
.EU Registry Mar 27, 05:00-08:00 UTC
During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Mar 1, 09:01 UTC
.AM/.LA Registry Mar 27, 09:00-13:00 UTC
During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Mar 6, 08:40 UTC
.SE/.NU Registry Mar 27, 20:00 - Mar 28, 01:00 UTC
During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Feb 25, 09:03 UTC
Verisign Registry Mar 28, 21:00 - Mar 29, 01:00 UTC
During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Mar 1, 09:03 UTC
Nominet Registry Apr 2, 06:00-08:00 UTC
During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Mar 4, 07:37 UTC
.SE/.NU Registry Apr 10, 20:00 - Apr 11, 01:00 UTC
During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Feb 25, 09:04 UTC
Past Incidents
Mar 17, 2019
.FI Registry
Completed - The scheduled maintenance has been completed.
Mar 17, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 09:00 UTC
Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Mar 15, 07:05 UTC
Mar 16, 2019

No incidents reported.

Mar 15, 2019
Cluster A - Email Service
Resolved - We are marking this incident as resolved as have confirmed that all the email services in our cluster are now stable and functional.
Mar 15, 16:57 UTC
Monitoring - We are happy to report that the IMAP/POP along with Webmail services are now functional along with inbound and outbound email. We will be keeping the status open in the monitoring state.
Mar 15, 16:24 UTC
Identified - Our Operations team have identified the core problem and are actively working towards a resolution.

We will provide another update once we have additional information.
Mar 15, 16:12 UTC
Investigating - Our operations team is working to address an issue with our email service on Cluster A. During this time, Webmail, IMAP/POP connections and incoming/outgoing mail may be affected.

We will provide an update once we have additional information.
Mar 15, 15:27 UTC
.CA Registry
Completed - The scheduled maintenance has been completed.
Mar 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:00 UTC
Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Mar 12, 10:21 UTC
Mar 14, 2019
Donuts Registry
Completed - The scheduled maintenance has been completed.
Mar 14, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 UTC
Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Mar 6, 10:09 UTC
.SE/.NU Registry
Completed - The scheduled maintenance has been completed.
Mar 14, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 20:00 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.
Jan 23, 08:37 UTC
Mar 13, 2019
Donuts Registry
Completed - The scheduled maintenance has been completed.
Mar 13, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 17:00 UTC
Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Mar 6, 10:08 UTC
Unable to process orders or manage/view items via the Reseller Control Panel.
Resolved - Reseller Control Panel services have now been restored.
Mar 13, 06:28 UTC
Investigating - We are currently experiencing issues with our Reseller Control Panel service. Users will be unable to process orders or manage/view items via the Reseller Control Panel.

We are currently investigating and working on restoring this service.
Mar 13, 05:36 UTC
Mar 12, 2019
CentralNic Registry Connections
Resolved - We are happy to report that CentralNic registry connection has been restored. All pending orders may be completed.
Mar 12, 19:56 UTC
Investigating - We are currently experiencing connection issues with the CentralNic registry. Our operations team is investigating the issue.

This affects registrations, renewals, and management of CentralNic domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart
Mar 12, 19:26 UTC
Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019
API Access + WHOIS Service
Resolved - This incident has now been fully resolved with WHOIS services functionally normally again. Thank you for your patience while we worked through this issue.
Mar 9, 21:32 UTC
Update - After further investigation our Operations team has identified that WHOIS is the only service which now seems to be impacted as domain services are fully functional. They continue to investigate and they are working on restoring the impacted WHOIS service as soon as possiblle. We will provide an update as soon as one becomes available.
Mar 9, 20:54 UTC
Investigating - We are currently experiencing issues with our WHOIS service which is impacting API Access and in turn all domain services. Our Operations team is already working on this and we will provide an update as soon as possible.
Mar 9, 20:42 UTC
Mar 8, 2019
Reseller Control Panel
Resolved - This incident has been resolved.
Mar 8, 13:54 UTC
Identified - We have identified an issue preventing resellers' domain listings from popuating within the new control panel. This should not prevent any other domain management capabilities.

We are actively working on a resolution.
Mar 8, 13:46 UTC
Mar 7, 2019
Support Centre help requests
Resolved - We are happy to report that our Support Center channels are working as desired, this is now considered solved.
Mar 7, 22:28 UTC
Update - We are happy to report that we are seeing improvements for our support channels. Please bear with us while we obtain additional updates from our vendor. We are still reachable from our phone support if you are experiencing trouble with our online chats or emails.
Mar 7, 20:14 UTC
Identified - We have identified the issues impacting our support channels. We're actively working with the service provider on a resolution. An update will be provided as soon as we have more information.
Mar 7, 17:44 UTC
Investigating - We are aware of an intermittent problem that may affect the ability to submit help requests from within our Support Center or browse to our help.opensrs.com page, this will also affect our online chat.
We are investigating with our vendor and an update will be provided as soon as we have more information.
Mar 7, 15:52 UTC
.AERO Registry
Completed - The scheduled maintenance has been completed.
Mar 7, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 16:01 UTC
Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Mar 4, 07:36 UTC
Uniregistry Registry
Completed - The scheduled maintenance has been completed.
Mar 7, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 18:00 UTC
Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Mar 5, 08:49 UTC
Mar 6, 2019
API Access + WHOIS Service
Postmortem - Read details
Mar 14, 12:53 UTC
Resolved - This incident has been resolved.
Mar 6, 21:00 UTC
Monitoring - Our team has identified the issue and deployed a solution. API exchanges and WHOIS should now be operational. We will continue monitoring the situation.

Next Update 21:00UTC
Mar 6, 20:22 UTC
Update - We are continuing to investigate this issue.
Mar 6, 19:43 UTC
Investigating - We are currently experiencing issues regarding:

our customer's capacity of exchanging API requests and responses,
our whois service not responding to queries,

Our team is investigating.

Next Update: 21:00UTC
Mar 6, 19:37 UTC
.PL Registry
Completed - The scheduled maintenance has been completed.
Mar 6, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 03:00 UTC
Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Mar 1, 09:00 UTC
Mar 5, 2019
Nominet Registry
Completed - The scheduled maintenance has been completed.
Mar 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 06:00 UTC
Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Feb 14, 08:29 UTC
Mar 4, 2019
.BR Registry
Resolved - This incident has been resolved.
Mar 4, 14:59 UTC
Investigating - We are currently experiencing intermittent issues connecting to the .BR domain registry. This will impact the ability of users to order, modify, or renew .COM.BR domain registration services. Our Operations team has already reached out to the registry and we will provide more information on this matter as soon as possible.
Mar 3, 17:13 UTC
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