In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 06, 2023 - 17:01 UTC
Scheduled - During this maintenance window, you may experience temporary Intermittent service disruptions and approximately 15 minutes of downtime. Any orders that fail during this time must be resubmitted. Our team is committed to minimizing any service interruptions, and we sincerely appreciate your patience.
The following services may experience temporary unavailability:
HRS Control Panel AWI API
Dec 6, 202317:00-23:00 UTC
During this maintenance window, you may experience temporary Intermittent service disruptions and approximately 15 minutes of downtime. Any orders that fail during this time must be resubmitted. Our team is committed to minimizing any service interruptions, and we sincerely appreciate your patience.
The following services may experience temporary unavailability:
HRS Control Panel AWI API Posted on
Dec 01, 2023 - 16:12 UTC
Completed -
The scheduled maintenance has been completed.
Dec 5, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 17:00 UTC
Scheduled -
During this maintenance window, you may experience temporary Intermittent service disruptions and approximately 15 minutes of downtime. Any orders that fail during this time must be resubmitted. Our team is committed to minimizing any service interruptions, and we sincerely appreciate your patience.
The following services may experience temporary unavailability:
Completed -
The scheduled maintenance has been completed.
Nov 30, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 17:00 UTC
Scheduled -
During this maintenance window, you may experience temporary Intermittent service disruptions and approximately 15 minutes of downtime. Any orders that fail during this time must be resubmitted. Our team is committed to minimizing any service interruptions, and we sincerely appreciate your patience.
The following services may experience temporary unavailability:
HRS Control Panel AWI API
This status page will be continuously updated during the maintenance window to keep you informed of the progress and any developments.
Thank you for your understanding as we work to improve our services.
Nov 23, 15:34 UTC
Completed -
The scheduled maintenance has been completed.
Nov 29, 23:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 17:01 UTC
Scheduled -
During this maintenance window, you may experience temporary Intermittent service disruptions and approximately 15 minutes of downtime. Any orders that fail during this time must be resubmitted. Our team is committed to minimizing any service interruptions, and we sincerely appreciate your patience.
The following services may experience temporary unavailability:
HRS Control Panel AWI API
This status page will be continuously updated during the maintenance window to keep you informed of the progress and any developments.
Thank you for your understanding as we work to improve our services.
Nov 23, 15:32 UTC
Completed -
The scheduled maintenance has been completed.
Nov 28, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 17:00 UTC
Scheduled -
During this maintenance window, you may experience temporary Intermittent service disruptions and approximately 15 minutes of downtime. Any orders that fail during this time must be resubmitted. Our team is committed to minimizing any service interruptions, and we sincerely appreciate your patience.
The following services may experience temporary unavailability:
HRS Control Panel AWI API
This status page will be continuously updated during the maintenance window to keep you informed of the progress and any developments.
Thank you for your understanding as we work to improve our services.
Nov 23, 15:33 UTC
Resolved -
The mailstore has been fixed, all services have been restored.
Nov 28, 02:28 UTC
Identified -
The affected mailstore has a corrupt filesystem. Repairs are currently ongoing and the engineering team has provided a rough ETA of 1 hour.
We will continue to provide updates as more information becomes available.
Nov 28, 02:17 UTC
Investigating -
We are investigating an issue preventing some users on one of our Cluster A mailstores from logging into Webmail. Our engineering team has been engaged.
We will provide an update once we have additional information.
Nov 27, 22:59 UTC
Resolved -
This incident has been resolved.
Nov 22, 13:10 UTC
Update -
The domains engineering team deduced an issue with non-ASCII characters in the code that caused intermittent failures while processing orders. Subsequently, the bug was fixed and all orders are processing successfully now.
Incident Start Time: 11-14-2023 15:20:00 UTC Incident End Time: 11-21-2023 16:40:00 UTC Total Duration: 6 days 1 hour and 20 minutes
Nov 21, 16:49 UTC
Update -
After further investigation, our engineers believe orders failing are due to the use of specific characters. Engineers are verifying and investigating a solution.
For the time being, customers may review their CSR and contact information and try resubmitting without the use of any special characters, please keep in mind while this will fix most issues there are some cases where the permanent fix we are investigating will be necessary.
Nov 14, 20:54 UTC
Investigating -
We are currently experiencing an issue with placing orders for our SSL products, Customers may receive intermittent errors with the error: Internal Server Error. (Trust Service Request Timeout).
You may try your orders again as this issue is intermittent and orders may be successful at a later time.
We have engaged our operations team to investigate.
Nov 14, 15:52 UTC