System Status
All Systems Operational
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Operational
Reseller Control Panel Operational
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
.SG Registry Dec 5, 14:00-20:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Nov 30, 12:31 UTC
DigiCert Maintenance Dec 6, 08:00-10:00 UTC
Digicert will be doing some maintenance on their backend.

Client Impact: Customers may experience issues with ordering/renewing SSL certificates during this window.
Posted on Dec 2, 15:59 UTC
.AT registry Dec 14, 04:00-09:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Nov 27, 13:08 UTC
.EU registry Dec 16, 05:00-08:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Nov 19, 12:50 UTC
.CH Registry Dec 17, 06:00-07:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Aug 31, 12:11 UTC
AFNIC registry Jan 12, 05:00-09:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Nov 19, 13:25 UTC
.CH Registry Jan 14, 06:00-07:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Aug 31, 12:12 UTC
.UK registry Jan 19, 05:00-08:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Nov 19, 13:09 UTC
Past Incidents
Dec 5, 2020

No incidents reported today.

Dec 4, 2020
Resolved - This incident has been resolved.
Dec 4, 16:24 UTC
Investigating - We are currently having connection issues with the .SE/.NU registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management of .SE/.NU domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart
Dec 4, 12:38 UTC
Dec 3, 2020

No incidents reported.

Dec 2, 2020
Completed - The scheduled maintenance has been completed.
Dec 2, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 19:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 9, 14:26 UTC
Resolved - We haven't received any more reports and services are fully restored.

Incident Start Time: 19:42 UTC
Incident End Time: 20:45 UTC
Length: 1 hours 3 minutes
Dec 2, 21:11 UTC
Monitoring - The services that maintain the reseller control panel have had fixes deployed and services should be restored.

We are waiting for the all-clear before closing out this incident.
Dec 2, 20:46 UTC
Investigating - We are aware and are currently investigating an issue with searching domains and other products within the reseller control panel.

Our engineering teams are continuing their efforts to investigate.
Dec 2, 20:32 UTC
Completed - The scheduled maintenance has been completed.
Dec 2, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 04:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 27, 13:00 UTC
Resolved - Resolved - The dev and engineering team has resolved the issue . Users should not experience any Email management issues in the reseller control panel anymore.

Incident Start Time: 12-01-2020 23:00:00 UTC
Incident End Time:12-02-2020 2:53:00 UTC
Total Duration: 3 hrs 53 mins
Dec 2, 03:13 UTC
Identified - Our engineering team continues to work on the situation. We will provide updates as necessary.
Dec 2, 02:11 UTC
Update - Our operations team have identified the cause and are working to address the issue. A fix is being implemented by the team and may take a few hours to complete.
Dec 2, 00:41 UTC
Investigating - Some resellers may experience errors while attempting to register new email domains or add new email accounts while using the reseller control panel.

Workaround: Using the Mail administration Console at https://admin.hostedemail.com/ for cluster A clients and https://admin.b.hostedemail.com/ for cluster B clients.
Dec 1, 23:58 UTC
Dec 1, 2020
Completed - The scheduled maintenance has been completed.
Dec 1, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 11:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Nov 30, 12:29 UTC
Nov 30, 2020
Postmortem - Read details
Dec 2, 17:32 UTC
Resolved - The Engineering team has completed the emergency maintenance. Users should not experience any inbound delays anymore.

Incident Start Time: 11-30-2020 16:16:00 UTC
Incident End Time:11-30-2020 21:40:00 UTC
Total Duration:5 hours, 24 minutes
Nov 30, 22:12 UTC
Update - In addition to some of the improvements made our engineering team is working to roll back some previously deployed changes to improve stability.

Rough estimate one more hour until that completes. We will continue to post updates as we receive them.
Nov 30, 21:11 UTC
Update - Our engineering team has made enhancements to the affected infrastructure services that were causing delays. We should expect to see improvements within the hour. We are monitoring the changes for the time being. We'll release an update when we have the all clear.
Nov 30, 20:12 UTC
Identified - We are currently performing an emergency maintenance that should address the issue. Users should not notice any additional outage of service during the maintenance.
Nov 30, 19:20 UTC
Update - Our team is actively implementing a means to reduce the frequency of bounces and deferred mail. Users should soon notice an improvement.
Nov 30, 17:59 UTC
Investigating - A subset of users may be experiencing issues receiving mail on Cluster B. Senders may receive the following bounceback:

451 4.7.1 Service unavailable - try again later

Alternatively, mail may be accepted but delayed by up to 45~ minutes

Our team is currently investigating
Nov 30, 16:58 UTC
Completed - The scheduled maintenance has been completed.
Nov 30, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 15:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Nov 12, 14:46 UTC
Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Resolved - This issue is now resolved.

Incident Start Time: 11-27-2020 4:35:00 UTC
Incident End Time: 11-27-2020 5:03:00 UTC
Total Duration: 28 Minutes
Nov 27, 06:58 UTC
Update - We are continuing to monitor for any further issues.
Nov 27, 05:47 UTC
Monitoring - All services have now been recovered, and are being monitored.
Nov 27, 05:46 UTC
Update - We are experiencing intermittent issues with API calls submitted for OpenSRS and HRS, Reseller and End User control panels, and webmail for Cluster A. This will result in some unresponsiveness to these interfaces and requests. Email IMAP and POP services are unaffected. Our engineering team has been engaged.

We will provide an update once we have additional information.
Nov 27, 05:19 UTC
Investigating - We are experiencing degradation of service. We will provide an update shortly with additional information.
Nov 27, 05:07 UTC
Nov 26, 2020
Completed - The scheduled maintenance has been completed.
Nov 26, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 06:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Aug 31, 12:10 UTC
Nov 25, 2020
Resolved - This issue is now resolved. Our engineering team has completed their backend work and no new incidents have been reported. Services are back to normal.

Incident Start Time: 11-25-2020 15:24:00 UTC
Incident End Time:11-25-2020 17:39:00 UTC
Total Duration:2 hours, 15 minutes
Nov 25, 20:18 UTC
Update - We are continuing to monitor the situation. With no new reported incidents, most users should notice some improvement.

More updates will be provided as soon as possible
Nov 25, 19:00 UTC
Monitoring - The engineering team continues to work on the situation. We have not received any further customer reports and are currently monitoring the situation.

Updates will be provided as soon as possible
Nov 25, 17:59 UTC
Identified - Our operations team have identified the cause and are working to mitigate the root issue. While some users may notice marginal improvements, other users may still experience delays and rejections.

Next Update: Within 60 minutes
Nov 25, 16:47 UTC
Investigating - We are currently experiencing an issue with inbound mail delays on Cluster B. Some users may experience bouncebacks as well. Our engineering team is investigating the issue.

Updates will be provided as soon as possible
Nov 25, 15:44 UTC
Completed - The scheduled maintenance has been completed.
Nov 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 03:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 19, 13:21 UTC
Completed - The scheduled maintenance has been completed.
Nov 25, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 02:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 6, 13:41 UTC
Nov 24, 2020
Resolved - The services have been restored successfully. The team continues to monitor the nodes to ensure stability.

Incident Start Time: 11-24-2020 17:21:00 UTC
Incident End Time:11-24-2020 19:50:00 UTC
Total Duration:2 hours 29 minutes
Nov 24, 22:26 UTC
Monitoring - As we continue to see improvements, our operations team will continue to monitor the situation.

Some users may still experience some issues but most should be back to normal now.

We will update again once the situation is confirmed to be resolved.
Nov 24, 20:06 UTC
Identified - Our operations team have identified the cause and are working to mitigate the root issue. We are seeing marginal improvements. Some users may still experience delays and rejections.

We will update again once we have the all-clear.
Nov 24, 19:45 UTC
Update - We are currently experiencing inbound mail delays on Cluster B. Some users may experience bouncebacks as well. Our engineering team is investigating the issue.

We will provide an update once we have additional information.

The Incident has been active since 17:21 UTC
Nov 24, 18:57 UTC
Investigating - We are experiencing email delays. We will provide an update shortly with additional information.
Nov 24, 18:55 UTC
Resolved - Our connections to our partner registrars have been restored. Services are functioning as normal now.

Start Time: 20:08:00 UTC
End time: 20:46:00 UTC
Total Duration:38 minutes
Nov 24, 20:54 UTC
Update - Our engineering teams have isolated the impact of the following verification services:

Customers are not able to access the following sites:

www.transfer-ok.com
www.registrant-verification.net
www.registrant-agreement.dk
www.confirm-owner-change.com


Incident Start Time: 11-24-2020 20:08:00 UTC
Nov 24, 20:31 UTC
Investigating - We are currently experiencing issues communicating with our partner registrars. These partner registrars are accredited to purchase and manage domains of certain TLDs on behalf of OpenSRS.

For domains of the impacted TLDs, the following actions may become unavailable:

- registrations
- renewals
- transfers
- modifications
- Verifications


For a list of potentially impacted TLDs click below.

https://help.opensrs.com/hc/en-us/articles/206391417-Externally-managed-TLDs

Our engineering teams are still investigating.
Nov 24, 20:30 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 19, 13:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 11:30 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Nov 11, 12:29 UTC
Nov 23, 2020
Resolved - Our engineering team has identified and rectified the issue with our attachment scanner causing deferrals. We monitored the issue for 15 minutes to ensure stability and can confirm we are not reporting the same errors any longer.

incident start time: 17:00 UTC
incident end time: 19:30 UTC

Length 2 hours 30 minutes
Nov 23, 19:45 UTC
Investigating - We are currently experiencing intermittent issues with inter-domain mail transactions, some mail between users may be mail delayed or rejected on Cluster B. Our engineering team is investigating the issue. At this time we are seeing a minimal overall impact.

We will provide an update once we have additional information.
Nov 23, 19:11 UTC
Completed - The scheduled maintenance has been completed.
Nov 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 29, 11:40 UTC
Nov 22, 2020

No incidents reported.

Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 16:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Nov 17, 12:19 UTC
Completed - The scheduled maintenance has been completed.
Nov 21, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Sep 16, 12:40 UTC