System Status
Identified - Our engineering team has identified the problem and is working to resolve the issue. We thank you for your patience and will update as soon as we have more information.
Feb 27, 10:02 UTC
Investigating - We are currently experiencing an incident that is impacting OpenSRS Domains. We are experiencing issues with our OSRS/HRS environment.
This is impacting the ability to log in to the Reseller Control Panel as well as registrations and transfers.

We have already engaged our engineering team to investigate. We will provide an update as soon possible.
Feb 27, 08:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 07:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Domain Services Under Maintenance
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Under Maintenance
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Degraded Performance
Reseller Control Panel Degraded Performance
Classic RWI ? Degraded Performance
End User Control Panel Degraded Performance
Storefront Degraded Performance
Payment Gateway ? Degraded Performance
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Degraded Performance
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
.COM & .NET Registry Feb 28, 01:00-01:45 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Feb 17, 19:34 UTC
.SG Registry Maintenance Feb 28, 16:00-23:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Feb 23, 19:03 UTC
Neustar Registry Maintenance Mar 1, 12:00-13:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Feb 17, 15:44 UTC
.PL Registry Mar 3, 04:00-06:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Feb 17, 15:25 UTC
.SE/.NU Registry Mar 3, 19:00 - Mar 4, 00:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Jan 19, 12:19 UTC
.CH/.LI Registry Mar 4, 06:00-07:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Dec 10, 15:33 UTC
.AM, .CX, .LA Registry Mar 6, 07:00-11:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Feb 1, 13:29 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Feb 10, 15:29 UTC
CentralNIC Registry Mar 8, 12:00-16:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Feb 17, 19:31 UTC
.COM & .NET Registry Mar 14, 01:00-01:45 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Feb 17, 19:28 UTC
.SE, .NU Registry Maintenance Mar 17, 20:00 - Mar 18, 01:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Feb 17, 15:42 UTC
.CH/.LI Registry Mar 25, 06:00-07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 10, 15:40 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Dec 10, 15:36 UTC
.SE, .NU Registry Maintenance Apr 7, 09:00-14:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Feb 17, 15:29 UTC
.CH/.LI Registry Apr 15, 05:00-05:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Dec 10, 15:37 UTC
Past Incidents
Feb 27, 2021

Unresolved incidents: OpenSRS Reseller Control Panel / Registrations / Transfers, .AM, .CX, .LA Registry.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Resolved - Our engineering team has rolled back an update that causes the issue. The webmail authentication issue has been resolved and the update will be investigated further before being implemented.

Incident Start Time: 02-25-2021 15:42:00 UTC
Incident End Time: 02-25-2021 16:15:00 UTC
Total Duration:33 min
Feb 25, 16:39 UTC
Investigating - We are investigating an issue preventing some users on Cluster A from logging into Webmail and/or sending messages via webmail.

IMAP/POP/SMTP protocols should otherwise continue working as expected

We will provide an update once we have additional information.
Feb 25, 15:54 UTC
Resolved - Issue has been resolved

Incident Start Time: 02-25-2021 09:42:00
Incident End Time:02-25-2021 11:13:00
Total Duration:1 hour and 31 minutes
Feb 25, 11:49 UTC
Update - We are currently investigating the registry connection issues with these ccTLD registries. This will prevent domain registrations, renewals and submitting transfer requests, along with contact and nameserver updates.

This has no effect on the domains' resolving.
Feb 25, 10:34 UTC
Investigating - We are experiencing connection issues to the registry. We will provide an update shortly with additional information.
Feb 25, 10:12 UTC
Resolved - Issue has been resolved

Incident Start Time: 02-25-2021 09:42:00
Incident End Time:02-25-2021 11:13:00
Total Duration:1 hour and 31 minutes
Feb 25, 11:49 UTC
Update - We are currently investigating the registry connection issues with PIR to manage these gTLD domains. This will prevent domain registrations, renewals and submitting transfer requests, along with contact and nameserver updates.

This has no effect on the .org domains' resolving.
Feb 25, 10:40 UTC
Investigating - We are experiencing connection issues to the registry. We will provide an update shortly with additional information.
Feb 25, 10:12 UTC
Resolved - Issue has been resolved

Incident Start Time: 02-25-2021 09:42:00
Incident End Time:02-25-2021 11:13:00
Total Duration:1 hour and 31 minutes
Feb 25, 11:49 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 25, 11:39 UTC
Update - We've been notified that the registry has found an unexpected issue on their side causing connectivity issues. We are expecting an update from them and will post details as they are made available.
Feb 25, 11:38 UTC
Update - We are currently investigating the registry connection issue with Affilias. This will prevent domain registrations, renewals and submitting transfer requests, along with contact and nameserver updates.

This won't affect the domains' resolving.
Feb 25, 10:29 UTC
Investigating - We are experiencing connection issues to the registry. We will provide an update shortly with additional information.
Feb 25, 10:12 UTC
Completed - The scheduled maintenance has been completed.
Feb 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 06:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Feb 18, 14:18 UTC
Completed - The scheduled maintenance has been completed.
Feb 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 06:03 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Jan 26, 22:23 UTC
Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 10:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Feb 23, 19:06 UTC
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021
Completed - The scheduled maintenance has been completed.
Feb 21, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 16:01 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Feb 17, 15:34 UTC
Resolved - Services are back to normal for 2FA SMS authentication following the fix from our partner.

Incident Start Time: 02-21-2021 04:36:00 UTC
Incident End Time:02-21-2021 11:44:00 UTC
Total Duration:5 hrs 52 mins
Feb 21, 17:08 UTC
Monitoring - The fix from our partner appears to have resolved the issue as we have not seen any more errors with 2FA SMS authentication. We will continue to monitor this for the next while to ensure service runs smoothly.
Feb 21, 16:19 UTC
Update - The issue is caused by a large influx of messages. The suspected number causing the queue has been blocked by our partner. Support has reached out to the resellers to check if this has resolved the issue. We are still investigating and will provide updates based on the results as they become available.
Feb 21, 12:47 UTC
Identified - The issue with the Reseller control panel login (SMS) has been identified and we are working to resolve it as soon as possible.
Feb 21, 09:24 UTC
Investigating - We are currently investigating an issue with Reseller control panel logins failing with the error "429 Client Error: TOO MANY REQUESTS" and will be unable to log into the control panel. This is only reported so far with resellers using SMS verification. All over logins are working as normal.
Feb 21, 06:13 UTC
Resolved - Our engineering team was able to identify an out-of-date configuration, corrected it and restarted the service to pick up a new configuration. All connections to the ARI registry have been restored at the moment.

Incident Start Time: 02-20-2021 22:03:00 UTC
Incident End Time:02-21-2021 01:34:00 UTC
Total Duration:3 hour and 31 minutes
Feb 21, 01:56 UTC
Update - The registry has confirmed that they are not experiencing any issues at their end. We have engaged our engineering team to further investigate the issue.
Feb 21, 01:29 UTC
Update - We are currently experiencing an issue preventing new orders for .ARI registrations. We are investigating further with the registry and will provide updates as they become available.
Feb 21, 00:04 UTC
Investigating - We are experiencing connection issues to the registry. We will provide an update shortly with additional information.
Feb 20, 23:40 UTC
Feb 20, 2021
Feb 19, 2021
Completed - The scheduled maintenance has been completed.
Feb 19, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 22:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Feb 17, 19:27 UTC
Feb 18, 2021
Completed - The scheduled maintenance has been completed.
Feb 18, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Dec 14, 17:58 UTC
Feb 17, 2021
Resolved - We experienced an incident affecting .fr domains registrations, renewals, transfers and updates. This had no impact on these domains resolving, and all order submissions and management requests have been restored.

Incident Start Time: 02-16-2021 18:30:00 UTC
Incident End Time: 02-17-2021 11:12:00 UTC
Total Duration: 16 hours, 42 minutes
Feb 17, 11:51 UTC
Feb 16, 2021
Completed - The scheduled maintenance has been completed.
Feb 16, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 07:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Jan 19, 12:24 UTC
Completed - The scheduled maintenance has been completed.
Feb 16, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 02:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Jan 26, 22:13 UTC
Feb 15, 2021

No incidents reported.

Feb 14, 2021
Resolved - The connections to Trustwave have been restored and all Trustwave SSL products can now be ordered again as of Feb 14 2021 8:15am UTC. The total download for these orders was 18hours:15minutes.

Incident Start Time: 02-13-2021 14:00:00 UTC
Incident End Time: 02-14-2021 08:15:00 UTC
Total Duration: 18 hours and 15 minutes
Feb 14, 09:42 UTC
Update - We are still awaiting a response from the vendor regarding their investigation. Further updates will be provided once available.
Feb 14, 00:01 UTC
Update - Trustwave has escalated the issue to their engineering team and they are currently investigating the issue. We will provide further updates as they are available.
Feb 13, 20:26 UTC
Update - The issue with placing TrustWave SSL orders is still being investigated.
We will continue to provide updates as they become available.
Feb 13, 19:17 UTC
Update - Our engineering team is still currently engaged on this issue with Trustwave.
We will continue to provide updates as they become available.
Feb 13, 17:49 UTC
Update - Our engineering team is still working on this issue with TrustWave.
We will continue to provide updates as they become available.
Feb 13, 16:59 UTC
Update - We are currently experiencing issues placing TrustWave SSL orders at the moment. We are reaching out to the vendor in order to resolve this matter and we will post updates as soon as possible.
Feb 13, 15:11 UTC
Investigating - We are currently investigating this issue.
Feb 13, 14:35 UTC
Feb 13, 2021
Completed - The scheduled maintenance has been completed.
Feb 13, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 18:01 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Feb 10, 15:31 UTC