OpenSRS Status

System Status

All Systems Operational

Domain Services Operational

Core gTLDs Operational

Core ccTLDs Operational

Other gTLDs Operational

Other ccTLDs Operational

Premium Names Operational

WHOIS Operational

APIs Operational

OpenSRS API Operational

OpenHRS API Operational

Email API Operational

Hosted Email Operational

Cluster A Operational

Cluster B Operational

Webmail Operational

Control Panels Operational

Reseller Control Panel Operational

Classic RWI Operational

End User Control Panel Operational

Storefront Operational

Payment Gateway Operational

DNS Operational

SystemDNS Operational

Domain Forwarding Operational

SSL Operational

Reseller Support Operational

GoMobi Operational

System Messaging Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Externally Managed ccTLD Maintenance Oct 28, 19:00-20:00 UTC

During this scheduled system maintenance by our registry partners, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:

https://help.opensrs.com/hc/en-us/articles/206391417-Externally-managed-TLDs
Posted on Sep 20, 20:44 UTC

COM/.NET SRS Production Environment Maintenance Dec 12, 01:00-05:00 UTC

During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Aug 30, 20:01 UTC

Past Incidents

Sep 26, 2021

No incidents reported today.

Sep 25, 2021

OpenSRS Network Connection Errors

Resolved - The engineering team identified a high volume of abusive domain lookups. They have blocked the abusive traffic and all the services have recovered successfully.

Incident Start Time: 09-24-2021 20:20:00 UTC
Incident End Time: 09-25-2021 02:42:00 UTC
Total Duration: 6 hours 22 minutes
Sep 25, 03:22 UTC

Update - We have added additional worker nodes to the platform and the team continues to investigate the issue.
Sep 25, 01:23 UTC

Update - The engineering team continues to investigate the intermittent issues and will provide more updates shortly.
Sep 25, 00:10 UTC

Identified - The engineering team has identified the source of the excessive traffic and implemented measures to limit the impact on our platform.
Sep 24, 23:08 UTC

Update - The engineering team is still investigating this issue. Further updates will be provided once available.
Sep 24, 21:43 UTC

Investigating - We are currently investigating reports of connection drops in our infrastructure. We will provide updates as they come. Customers might experience intermittent delays and connection failures while accessing OpenSRS and HRS control panels. Some API connections may also be impacted.
Sep 24, 20:43 UTC

Sep 24, 2021

OpenSRS Network Connection Errors

Resolved - The engineering teams have successfully restarted services. This incident is now closed.

Incident Start Time: 09-24-2021 13:23:00
Incident End Time:09-24-2021 17:58:00
Total Duration:4 Hours and 35 minutes
Sep 24, 18:52 UTC

Identified - Engineering is implementing changes to our network infrastructure to mitigate the situation.
Sep 24, 17:25 UTC

Update - Our engineering teams continue to work towards a solution for this incident.
Sep 24, 15:57 UTC

Update - We are still investigating the issue, please note that this may also impact API connections.
Sep 24, 14:37 UTC

Investigating - We are currently experiencing network connection errors. Our engineering team is investigating the issue.

This may impact the use of OpenSRS control panels and HRS environments.
Sep 24, 13:57 UTC

Verisign (.tv, .cc, & .name) Registry maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Aug 30, 19:13 UTC

Sep 23, 2021

.SE/.NU Registry

Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 19:02 UTC

Sep 22, 2021

Sep 21, 2021

Nominet Registry Connections

Resolved - The Registry has resolved the issue and the services are fully restored.

Incident Start Time: 09-21-2021 12:04:00 UTC
Incident End Time: 09-21-2021 12:53:00 UTC
Total Duration: 49 mins
Sep 21, 14:47 UTC

Update - Our team is still looking into the cause and we'll continue to update you on our progress.
Sep 21, 14:37 UTC

Update - We've confirmed only the following TLDs are currently impacted:

abogado, garden, work, fashion, yoga, beer, casa, fishing, horse, miami, vodka, cooking, fit, law, rodeo, wedding

We will have more updates as they become available.
Sep 21, 13:37 UTC

Update - We are currently having connection issues with the Nominet registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management of Nominet domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart
Sep 21, 13:25 UTC

Investigating - We are experiencing connection issues to the registry. We will provide an update shortly with additional information.
Sep 21, 13:22 UTC

Sectigo SSL Certificate Validation Issue

Resolved - Our team has identified the issue and has deployed a fix to resolve the issue. Services should resume as normal.

Incident Start Time: 09-21-2021 00:00 AM UTC
Incident End Time: 09-21-2021 5:17 AM UTC
Incident Duration: 5 hours 17 minutes
Sep 21, 05:38 UTC

Update - Our engineering team is continuing to look into this issue.

Next Update: Within 60 minutes
Sep 21, 04:31 UTC

Update - Our team is aware of this issue and has reached out to Sectigo for an update.
Sep 21, 03:48 UTC

Investigating - We are experiencing degradation of service.

Users may be unable to authenticate/validate Sectigo/COMODO SSL certificates at this time
Sep 21, 00:00 UTC

Sep 20, 2021

Phone System Issue

Resolved - Our phone system issue has been resolved.
Sep 20, 15:26 UTC

Investigating - We are currently experiencing an issue with our phone system. If you require immediate assistance please use our online chat at https://opensrs.com/
Sep 20, 15:03 UTC

Sep 19, 2021

No incidents reported.

Sep 18, 2021

KNet Registry Connections

Resolved - All connections to the KNET registry have been restored and are operational.

We appreciate your patience during this time.

Incident Start Time: 09-18-2021 18:43:00 UTC
Incident End Time:09-18-2021 20:03:00 UTC
Total Duration:1 hour, 20 minutes
Sep 18, 20:31 UTC

Investigating - We are currently having connection issues with the KNet registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management for KNet registration domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart
Sep 18, 19:14 UTC

Sep 17, 2021

Cluster A login issues

Postmortem - Read details
Sep 21, 15:56 UTC

Resolved - We can confirm services are fully operational and stabilized completely. This incident is now resolved.

Incident Start Time: 09-17-2021 15:22:00
Incident Start Time:09-17-2021 16:36:00
Total Duration: 1 hour and 14 minutes
Sep 17, 17:08 UTC

Monitoring - We have initiated measures to restore service for our cluster A users, we will be continuing to monitor to ensure stability. As of now users should be able to log back into their webmail for use.
Sep 17, 16:49 UTC

Update - The engineering team is currently investigating the root cause of this incident. We will update as soon as we have more information.
Sep 17, 16:19 UTC

Investigating - We are currently investigating a login issue for a small set of customers on Cluster A (Webmail, POP, IMAP). Users on email cluster A are facing issues with login. The engineering team has been engaged and is currently investigating the cause of this issue.
Sep 17, 15:56 UTC

.CA Registry Connection

Resolved - Registry Services for the .ca TLD are back to normal.
Sep 17, 04:40 UTC

Update - We are aware of a connection issue to the .ca registry. We have reached out to the registry for an update.
Sep 17, 03:47 UTC

Investigating - We are experiencing connection issues to the .ca registry.

There will be issues with registering, managing and updating .ca domains.
Sep 17, 03:26 UTC

Sep 16, 2021

.ALSACE .BZH .CORSICA .PARIS Registry Connections

Resolved - All connections to Afnic TLDs have been restored after the Dev team successfully created and applied a password to authenticate our network connections to the registry.

Incident Start Time: 09-13-2021 5:04:00 UTC
Incident End Time: 09-16-2021 13:10:00 UTC
Total Duration:3 days 8 hours and 6 minutes
Sep 16, 13:47 UTC

Update - After the completion of the .Paris TLD maintenance, we are experiencing similar connectivity issues. Our Dev team is currently working with the registry in order to resolve the issue.
Sep 15, 16:41 UTC

Update - The registry is currently working with the new cert and have engaged their technical team to work towards a resolution.

We will continue to provide updates as they are available.
Sep 14, 20:36 UTC

Update - Our engineering team was able to discover an issue with a certificate. Our engineering team is currently working with the registry to update a new certificate to correct the connection issues. We will continue to provide updates as they are available.
Sep 14, 14:07 UTC

Update - We are experiencing connection issues that resemble a recent Afnic maintenance. We have reached out to the registry to inquire further and we are awaiting a response. We will provide further details as they become available.
Sep 14, 13:20 UTC

Update - .Museum TLD maintenance has been completed yet we are experiencing similar connectivity issues. We have reached out to the registry again and awaiting a response from them. Further details will be provided once we have them available.
Sep 14, 13:18 UTC

Update - We are still working with the registry regarding .ALSACE .BZH but have also noticed the new/renew orders for .corsica domains are also failing in the same way and have added this TLD to the list.
Sep 14, 10:50 UTC

Update - We are still encountering this issue after a password update. We have reached out to the registry again and await their response.
Sep 13, 20:28 UTC

Identified - The Registry has provided us with information on setting up a new password to establish the EPP connection. Our team is currently working on updating this. We will provide updates once work is finished to resolve the issue.
Sep 13, 15:37 UTC

Update - We are still investigating the connection failures with .alsace and .bzh Afnic TLDs. We have reached out to the registry and we will provide an update shortly with additional information.
Sep 13, 13:05 UTC

Update - We are still investigating the connection failures with Afnic regarding .alsace. We also noticed these same communication errors with .bzh as well.
Sep 13, 11:01 UTC

Investigating - We are experiencing connection issues to the Afnic registry regarding .alsace TLDs, new registrations and renewals for this TLD are currently failing. We will provide an update shortly with additional information.
Sep 13, 05:38 UTC

Sep 15, 2021

Sep 14, 2021

CentralNic Registry

Completed - The scheduled maintenance has been completed.
Sep 14, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 10:00 UTC

.BE Registry

Completed - The scheduled maintenance has been completed.
Sep 14, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 UTC

Sep 13, 2021

Sep 12, 2021

No incidents reported.