Our engineering team believed the problem is due to a routing issue for customers on a Verizon network node in the New York area. If you continue to have issue connecting to https://mail.b.hostedemail.com, please try using https://mail.c.hostedemail.com as a workaround while waiting for the routing issue to be resolved by Verizon. If issue persists or you believe you are not on the Verizon network, please run the following tests and have the results ready before contacting support so we can speed up the troubleshooting/resolution process:
1. ping mail.b.hostedemail.com 2. tracert mail.b.hostedemail.com (for windows or equivalent for other OS) 3. telnet mail.b.hostedemail.com 80 (please run the same command for port 143/25/110 as well)
Incident Start Time: 12-09-2021 15:45:00 UTC Incident End Time:12-09-2021 22:34:00 UTC Total Duration: 6 hr, 49 min
Posted Dec 09, 2021 - 22:48 UTC
Investigating
We are currently experiencing an issue that is impacting hosted email, (Webmail/IMAP). We have reports of customers in cluster B having intermittent login/send/receive issues with webmail/IMAP. Our engineering team has been engaged and is investigating currently.