Incident Date: February 27, 2020
Incident Number: PR-1755
On February 27, 2021 at 3:21 AM ET, we experienced service interruption with Tucows’ Domains platform impacting accessibility issues with Resellers Control Panel.
The service interruption was caused due to a high load on a network storage device due to a disk failure.
At 6:37 AM ET, The engineering team gracefully restarted the affected server and replaced the failed drive to restore all the services successfully.
Tucows is to review and enhance monitoring for better visibility.
Tucows is to review and upgrade the system to ensure stability and mitigate further issues.
Tucows Engineering Team