Incident Date: October 27, 2021
Incident Number: PR-2513

On October 27, 2021 at 1:07 PM ET, Tucows experienced a service interruption impacting Hover, Ting Mobile and MSE platforms.

The service interruption was caused due to hardware failure of one of the core routers. 

At 1:10 PM ET, The services automatically failed over to the secondary router and majority of the services started to recover.

At 2:18 PM ET, The engineering team restarted the impacted systems to restore all the affected services. 

Tucows is in contact with external vendors to investigate the cause of the hardware failure and implement a solution based on their recommendations to prevent future interruptions.

Tucows is to review and enhance monitoring for better visibility and to address the issue in a timely manner. 

Thank you,

Tucows Engineering Team