Incident Date: November 4, 2021
Incident Number: PR-2546
On November 4, 2021, at 9:52 AM ET, Tucows’ hosted email platform experienced service interruption impacting POP/IMAP/Webmail for Prod A.
The service interruption was due to the high number of established connections on the Webmail database in the legacy hosted email platform.
At 10:12 AM ET, The engineering team increased the connection limits and restarted the Webmail database to reset the connection. All the services were restored successfully.
Tucows is in the process of investigating the root cause and developing a plan to roll out a permanent solution to address the issue.
Tucows is committed to continue with the hosted email migration efforts into the new cloud to maintain a scalable and stable hosted email environment.
Thank you,
Tucows Engineering Team