Incident Date: December 03, 209
Incident Number: PR-644
On December 3, 2019, at 11:15 am ET, Tucows HostedEmail platform experienced service degradation, email delivery delays, impacting inbound traffic in prod B.
The service degradation was caused by a high load on a network storage device due to a disk failure.
At 14:34 ET, The Operations team restored all the services and stabilize the load in the email environment. At 20:17 ET Operations team successfully completed the disk rebuild.
Preventive measures: As part of the ongoing stabilization efforts in PROD B; Tucows will prioritize the migration of mail stores on the affected hardware onto high-performance storage to prevent further client impact.