Incident Date: October 1, 2020
Incident Number: PR-1372
On October 1, 2020 at 11:13 AM ET we experienced intermittent issues with Tucows’ Domains platform where Domain Availability Lookups for *.UK domains were showing domains as taken when available.
Tucows Engineers were engaged and started investigating the issue together with the registry. During these consultations, it was identified that the issue was on Tucows’ end.
On October 2, 2020 at 7:00 PM ET, The engineering team performed an emergency maintenance to enable debug logging and rebooted the servers connecting to the registry. The services recovered successfully after the implementation of the change and have been stable since.
The root cause of the service interruption is under investigation.
Tucows is to revise and enhance monitoring for better visibility.
Tucows has enabled additional logging to facilitate in-depth investigation and improve time to recover.
Tucows is to revise the escalation process with the vendor for timely resolution.
Tucows Engineering Team