Cluster A Webmail Loading Issue

Incident Report for OpenSRS

Resolved

All the affected users had redirected to other healthy nodes. This issue has been resolved at the moment.

Incident Start Time: 07-19-2022 10:40:00
Incident End Time:07-19-2022 11:25:00

Total Duration:45 minutes

Posted Jul 19, 2022 - 12:37 UTC

Identified

We're experiencing an issue with a very small set of accounts on Cluster A mailstore 153 are not able to load emails.

Our Operations team is aware of this issue and has been engaged. Further updates will be provided as they become available.

Posted Jul 19, 2022 - 11:34 UTC

This incident affected: Hosted Email (Cluster A, Webmail).