Incident Date: April 29, 2021
Incident Number: PR-1940
On April 29, 2021, at 6:30 PM ET. Tucows’ hosted email platform experienced service interruption impacting outbound emails for a subset of users in both Prod A and Prod B.
The service interruption was due to a scheduled and approved low risk change.
At 8:51 PM ET, The engineering team recovered the impacted services by partially rolling back the change.
Tucows is to revise and improve the change management process.
Tucows is to enhance the monitoring for better visibility.
Tucows Engineering Team