Cluster A - Hosted Email Service Outage - Receiving

Incident Report for OpenSRS

Resolved

All-clear and sorry about this! Please do let us know if you notice anything else unusual.

Incident Start Time: 06-07-2021 19:08:00 UTC
Incident End Time: 06-07-2021 22:30:00 UTC
Total Duration: 3 hours and 22 minutes
Posted Jun 07, 2021 - 22:49 UTC

Identified

Our backend team has completed the migration, and it is currently being monitored to ensure there are no further delays.
Posted Jun 07, 2021 - 22:03 UTC

Update

Our engineering team is conducting backend migrations to mitigate the delays. This process is expected to take 1 hour. We will post updates as soon as we receive new information or in 60 minutes.

Your patience is greatly appreciated.
Posted Jun 07, 2021 - 20:51 UTC

Update

Our engineering team is still investigating the issue. We will provide updates as they become available.

Next Update: Within 60 minutes
Posted Jun 07, 2021 - 19:57 UTC

Investigating

We are currently experiencing inbound mail delays on Cluster A. Our engineering team is investigating the issue.

We will provide an update once we have additional information.
Posted Jun 07, 2021 - 19:43 UTC
This incident affected: Hosted Email (Cluster A).