Cluster A - Inbound Delays

Incident Report for OpenSRS

Resolved

Everything is good to go now. Customers should no longer experience any email delays. Thank you so much for bearing with us through this.

Incident Start Time: 03-12-2021 23:45:00 UTC
Incident End Time: 03-13-2021 01:40:00 UTC
Total Duration: 1 hour 55 minutes
Posted Mar 13, 2021 - 02:02 UTC

Monitoring

The fix we applied is showing positive results. Things should be working now. Please hold tight while we wait for things to settle.
Posted Mar 13, 2021 - 01:52 UTC

Identified

We've found the cause of the issue and are working toward a solution. Webmail access is now back online.
Posted Mar 13, 2021 - 01:37 UTC

Update

We're aware of an issue with webmail access on Cluster A and are working to resolve it as quickly as possible.
Posted Mar 13, 2021 - 01:32 UTC

Update

We are continuing to investigate this issue.
Posted Mar 13, 2021 - 00:48 UTC

Investigating

We are currently experiencing inbound mail delays on Cluster A. Our engineering team is investigating the issue.

We will provide an update once we have additional information.
Posted Mar 13, 2021 - 00:47 UTC
This incident affected: Hosted Email (Cluster A, Webmail).
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