Incident Date: July 23, 2020
Incident Number: PR-1216
On July 23, 2020, at 7:30 pm ET, Tucows Hosted Email platform experienced service interruptions impacting IMAP, POP and Webmail inaccessibility in cluster A.
The service interruption was caused during the recovery process of an incident (PR-1203) where snapshots deletion process impacted the stability of the shared storage due to corrupt snapshot data.
At 8:42 pm ET, the Engineering team identified inconsistencies in the file system and corrected the issue by bypassing the degraded area.
Tucows is to revise systems design, architecture, and services by enhancing the Hostedemail application to no longer use snapshots.
Tucows Engineering Team