Incident Date: March 12, 2022
Incident Number: PR-2929
On March 12, 2022 at 2:23 AM ET, Tucows’ Domains platform experienced service interruption impacting contact privacy service, domain lookups and Hover. Tucows Engineers were engaged and started investigating the issue.
The service interruption was caused due to an increase in the number of domain lookups performed causing high load on the system.
At 3:13 AM ET, Tucows’ engineering team increased the severity of the incident after we observed an increase in the external impact.
At 3:30 AM ET, The Engineering team recovered the services by restarting the affected node to reduce the high load and stabilize the environment.
Tucows is to further audit the system to make it resilient against high volume of traffic.
Tucows is to revise and improve monitoring for better visibility.
Thank you,
Tucows Engineering Team