The transition’s proceeding as planned, however if you experience any issues please also visit https://support.opensrs.com/
Posted Jun 07, 2024 - 13:21 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 07, 2024 - 13:00 UTC
Scheduled
We are excited to announce that we will be transitioning to a new and improved ticketing system this upcoming Friday, 6/7/2024. This change is part of our ongoing efforts to enhance your experience and provide better support services.
What You Need to Know:
*Date of Transition: 6/7/2024 *Downtime: We do not expect any downtime during this period. However, in the unlikely event that we experience any unexpected issues, our team is fully prepared to address them promptly to minimize any potential disruption. We apologize for any inconvenience this may cause and appreciate your understanding. *New Features: The new ticketing system will offer several enhanced features, including: -Improved user interface for easier navigation -Faster response times and ticket resolution -Enhanced tracking and management of your support requests -More robust reporting and analytics capabilities *During the migration process you may be working with a ticket number from our old system but in a subsequent email receive a new number from our new system. Please note that when contacting support you can provide us either number.
What You Need to Do:
*For any pending support tickets, please ensure you have the relevant case numbers available. This will enable us to efficiently locate and address your requests based on their case numbers. *For any urgent support needs during the transition period, please contact us through our phone and chat support options or at help@opensrs.com.
Why the Change?
We are committed to continuously improving our services and believe this new system will significantly enhance your support experience. The new platform is designed to be more user-friendly and efficient, allowing us to serve you better.
Questions or Concerns?
If you have any questions or concerns about this transition, please do not hesitate to reach out to our support team at help@opensrs.com. or 1-888-511-7284. We are here to help ensure a smooth transition and address any issues you may encounter.
Thank you for your continued support and understanding. We look forward to providing you with an improved support experience through our new ticketing system.
Best regards,
Tucows Support Team
Posted May 30, 2024 - 16:58 UTC
This scheduled maintenance affected: Reseller Support.