MAC/RCP Email Errors
Incident Report for OpenSRS
Engineering teams have resolved the issues causing mail Company settings to not display in the MAC by refreshing mapping services relating to customer data.

Incident Start Time: 01-14-2022 09:13:00
Incident End Time:01-14-2022 15:48:00
Total Duration:6 hours, 35 minutes
Posted Jan 14, 2022 - 16:01 UTC
We can confirm that address creation in the reseller control panel now is back to operational. Customers may still report problems with displaying company settings in the Mail Administrative Console.
Posted Jan 14, 2022 - 13:52 UTC
We are currently experiencing an issue with creating email users in the reseller control panel, and some account settings are not displaying in the Mail Administrative Console. Our engineers have been engaged, we will provide updates as they come.

Mail flow is not impacted.
Posted Jan 14, 2022 - 13:33 UTC
This incident affected: Hosted Email (Cluster A) and APIs (Email API).