Incident Date: July 26, 2020
Incident Number: PR-1215
On July 26, 2020, at 10:50 AM ET, the Tucows Hosted Email platform experienced service degradation and email delivery delays impacting cluster A.
The service interruption was caused by a high load on a network storage device.
At 1:35 PM ET, The Engineering team successfully stopped all the processes that were causing high load and brought the services back online.
Tucows is in the process of increasing resources to further spread the load and eliminate future interruptions.
Tucows Engineering Team