The POP3 access has been completely restored. If you are still experiencing issues, please don't hesitate to contact us!
Incident Start Time: 09-08-2021 09:35:00 UTC Incident End Time: 09-08-2021 12:51:00 UTC Total Duration: 3 hours, 16 minutes
Posted Sep 08, 2021 - 13:31 UTC
Identified
Our engineering team was able to isolate the issue to a subset of users. We have corrected the issue and we are now confirming POP3 connections remain consistent for the affected users.
Posted Sep 08, 2021 - 13:12 UTC
Update
The engineering team is currently investigating the root cause of this incident. No further issues have been reported by the customers.
Posted Sep 08, 2021 - 12:17 UTC
Investigating
We are currently investigating a login issue for a small set of customers on Cluster A specifically using POP access. Some customers may receiving the following similar error;
“Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -Err Internal server error.”
Webmail and IMAP are still working as a work around at this time. Our teams are investigating and we will update as soon as we have more information. Thank you for your patience.