Incident Date: June 3, 2021
Incident Number: PR-2050
On June 3, 2021, at 7:00 PM ET. Tucows’ hosted email platform experienced service interruption impacting inbound emails for a subset of users in both Prod A.
The service interruption was caused due to high load resulting in packet loss on the network device.
On June 5, 2021, at 3:33 PM ET, The engineering team recovered the impacted services by migrating the systems and adding additional resources.
Tucows is to rebuild the systems and improve redundancy to the network device.
Tucows is to enhance the monitoring for better visibility.
Tucows Engineering Team