The identified issue has now been resolved, and mail services are operating as expected once more.
Incident Start Time: 09-06-2021 04:44:00 UTC Incident End Time: 09-06-2021 05:30:00 UTC Total Duration: 46 minutes
Posted Sep 06, 2021 - 06:26 UTC
We have now identified the issue preventing logins for this set of customer accounts, and taken steps to restore account access. We are working to resolve the underlying issue and will post updates as we do so.
Posted Sep 06, 2021 - 05:27 UTC
We are currently investigating a login issue for a small set of customers on Cluster A. We will post updates on this as they are available.