Cluster A: Email issues

Incident Report for OpenSRS

Resolved

The identified issue has now been resolved, and mail services are operating as expected once more.

Incident Start Time: 09-06-2021 04:44:00 UTC
Incident End Time: 09-06-2021 05:30:00 UTC
Total Duration: 46 minutes

Posted Sep 06, 2021 - 06:26 UTC

Identified

We have now identified the issue preventing logins for this set of customer accounts, and taken steps to restore account access. We are working to resolve the underlying issue and will post updates as we do so.

Posted Sep 06, 2021 - 05:27 UTC

Investigating

We are currently investigating a login issue for a small set of customers on Cluster A. We will post updates on this as they are available.

Posted Sep 06, 2021 - 05:14 UTC

This incident affected: Hosted Email (Cluster A).