This issue is now resolved. Our engineering team has completed their backend work and no new incidents have been reported. Services are back to normal.
Incident Start Time: 11-25-2020 15:24:00 UTC Incident End Time:11-25-2020 17:39:00 UTC Total Duration:2 hours, 15 minutes
Posted Nov 25, 2020 - 20:18 UTC
Update
We are continuing to monitor the situation. With no new reported incidents, most users should notice some improvement.
More updates will be provided as soon as possible
Posted Nov 25, 2020 - 19:00 UTC
Monitoring
The engineering team continues to work on the situation. We have not received any further customer reports and are currently monitoring the situation.
Updates will be provided as soon as possible
Posted Nov 25, 2020 - 17:59 UTC
Identified
Our operations team have identified the cause and are working to mitigate the root issue. While some users may notice marginal improvements, other users may still experience delays and rejections.
Next Update: Within 60 minutes
Posted Nov 25, 2020 - 16:47 UTC
Investigating
We are currently experiencing an issue with inbound mail delays on Cluster B. Some users may experience bouncebacks as well. Our engineering team is investigating the issue.