help.opensrs.com - Degradation

Incident Report for OpenSRS

Resolved

We are no longer seeing reports via Zendesk and service is now fully restored for our help center: https://help.opensrs.com/hc/en-us. This is now resolved.

Posted Sep 13, 2019 - 18:27 UTC

Update

This issue is still under investigation by Zendesk at this time, we appreciate your patience. Users may still be unable to access https://help.opensrs.com/hc/en-us

Posted Sep 13, 2019 - 17:38 UTC

Investigating

We're currently experiencing slow loading times with help articles via help.opensrs.com. The issue is intermittent as it may work with further attempts. Our provider, Zendesk, is aware of the issue and investigating.

Posted Sep 13, 2019 - 16:08 UTC