Email domains in Reseller control panel

Incident Report for OpenSRS

Resolved

Resolved - The dev and engineering team has resolved the issue . Users should not experience any Email management issues in the reseller control panel anymore.

Incident Start Time: 12-01-2020 23:00:00 UTC
Incident End Time:12-02-2020 2:53:00 UTC
Total Duration: 3 hrs 53 mins

Posted Dec 02, 2020 - 03:13 UTC

Identified

Our engineering team continues to work on the situation. We will provide updates as necessary.

Posted Dec 02, 2020 - 02:11 UTC

Update

Our operations team have identified the cause and are working to address the issue. A fix is being implemented by the team and may take a few hours to complete.

Posted Dec 02, 2020 - 00:41 UTC

Investigating

Some resellers may experience errors while attempting to register new email domains or add new email accounts while using the reseller control panel.

Workaround: Using the Mail administration Console at https://admin.hostedemail.com/ for cluster A clients and https://admin.b.hostedemail.com/ for cluster B clients.

Posted Dec 01, 2020 - 23:58 UTC

This incident affected: Control Panels (Reseller Control Panel).