Cluster A Webmail Error "Server Error: STATUS: Internal error occurred. Refer to server log for more information."

Incident Report for OpenSRS

Resolved

Our support and engineering team have confirmed that all services are now fully functional.

Incident Start Time: 01-14-2022 06:55:00 UTC
Incident End Time:01-14-2022 07:50:00 UTC

Posted Jan 14, 2022 - 08:08 UTC

Investigating

We are currently experiencing an error impacting Webmail on Cluster A.
Customers loading webmail may experience the following or similar error;

"Server Error: STATUS: Internal error occurred. Refer to server log for more information."

Our team is currently investigating and we will provide updates as they become available, we thank you for your patience.

Posted Jan 14, 2022 - 07:35 UTC

This incident affected: Hosted Email (Cluster A, Webmail).