We are marking this incident as resolved as have confirmed that all the email services in our cluster are now stable and functional.
Posted 3 days ago. Mar 15, 2019 - 16:57 UTC
Monitoring
We are happy to report that the IMAP/POP along with Webmail services are now functional along with inbound and outbound email. We will be keeping the status open in the monitoring state.
Posted 3 days ago. Mar 15, 2019 - 16:24 UTC
Identified
Our Operations team have identified the core problem and are actively working towards a resolution.
We will provide another update once we have additional information.
Posted 3 days ago. Mar 15, 2019 - 16:12 UTC
Investigating
Our operations team is working to address an issue with our email service on Cluster A. During this time, Webmail, IMAP/POP connections and incoming/outgoing mail may be affected.
We will provide an update once we have additional information.