Incident Date: July 12, 2021
Incident Number: PR-2140
On July 12, 2021 at 6:20 AM ET, Tucows Domain platform experienced service interruption impacting the Resellers Control Panel, API and domain lookup service.
The service interruption was caused due to an increase in the domain lookup requests overloading system resources.
At 9:40 AM ET, The engineering team restarted the affected systems and cleared the expired messages queue to resolve the issue.
Tucows is to review and update the system to make it resilient of any future issues.
Tucows is to enhance triage and troubleshooting documentation to better identify the severity of the issue.
Tucows Engineering Team