Payment Gateway

Incident Report for OpenSRS

Resolved

Our engineering team has isolated and resolved the issue preventing payment communication to our database. All payments are processing and there is no further issue at this time.

Incident Start Time: 08-10-2020 18:23:00 UTC
Incident Start Time:08-10-2020 19:53:00 UTC
Total Duration: 1 hr, 30 min

Posted Aug 10, 2020 - 20:13 UTC

Update

Our Engineering team is still working to mitigate the impact.

Client Impact: Customer payments for the following services are failing; Opensrs, Realnames, Storefront, Ting, and Shareware

Next Update: Within 15 mins

Posted Aug 10, 2020 - 19:50 UTC

Investigating

We are experiencing an issue where some users may have issues with their payment attempts

Client Impact: Some, if not all customers will not be able to process payments at this time.

Posted Aug 10, 2020 - 19:40 UTC

This incident affected: Control Panels (Payment Gateway).