OpenSRS Network Connection Errors
The engineering team identified a high volume of abusive domain lookups. They have blocked the abusive traffic and all the services have recovered successfully.
Incident Start Time: 09-24-2021 20:20:00 UTC
Incident End Time: 09-25-2021 02:42:00 UTC
Total Duration: 6 hours 22 minutes
We have added additional worker nodes to the platform and the team continues to investigate the issue.
The engineering team continues to investigate the intermittent issues and will provide more updates shortly.
The engineering team has identified the source of the excessive traffic and implemented measures to limit the impact on our platform.
The engineering team is still investigating this issue. Further updates will be provided once available.
We are currently investigating reports of connection drops in our infrastructure. We will provide updates as they come. Customers might experience intermittent delays and connection failures while accessing OpenSRS and HRS control panels. Some API connections may also be impacted.
This incident affected: APIs (OpenSRS API, OpenHRS API) and Control Panels (Reseller Control Panel, Classic RWI, End User Control Panel, Storefront).