Services are back to normal for 2FA SMS authentication following the fix from our partner.
Incident Start Time: 02-21-2021 04:36:00 UTC Incident End Time:02-21-2021 11:44:00 UTC Total Duration:5 hrs 52 mins
Posted Feb 21, 2021 - 17:08 UTC
Monitoring
The fix from our partner appears to have resolved the issue as we have not seen any more errors with 2FA SMS authentication. We will continue to monitor this for the next while to ensure service runs smoothly.
Posted Feb 21, 2021 - 16:19 UTC
Update
The issue is caused by a large influx of messages. The suspected number causing the queue has been blocked by our partner. Support has reached out to the resellers to check if this has resolved the issue. We are still investigating and will provide updates based on the results as they become available.
Posted Feb 21, 2021 - 12:47 UTC
Identified
The issue with the Reseller control panel login (SMS) has been identified and we are working to resolve it as soon as possible.
Posted Feb 21, 2021 - 09:24 UTC
Investigating
We are currently investigating an issue with Reseller control panel logins failing with the error "429 Client Error: TOO MANY REQUESTS" and will be unable to log into the control panel. This is only reported so far with resellers using SMS verification. All over logins are working as normal.
Posted Feb 21, 2021 - 06:13 UTC
This incident affected: Control Panels (Reseller Control Panel).