Cluster A - IMAP/POP and Webmail Login issues

Incident Report for OpenSRS

Resolved

This incident has been resolved.

Posted Mar 21, 2020 - 14:55 UTC

Monitoring

Our operations team were able to identify and correct a misconfiguration. Affected users are now able to login fine through webmail and access mail via IMAP/POP3.

We are monitoring the update at this time.

Posted Mar 21, 2020 - 14:30 UTC

Update

We are continuing to investigate the issue which is affecting a small subset of mailboxes. Affected users may get an error attempting to login to webmail or in attempting to retrieve mail over IMAP/POP3.

We will provide updates as we work through this.

Posted Mar 21, 2020 - 13:03 UTC

Investigating

Cluster A Users may experience difficulties accessing webmail and/or fetching new mail over IMAP/POP

Our team is currently investigating the issue.

Posted Mar 21, 2020 - 10:50 UTC

This incident affected: Hosted Email (Cluster A, Webmail).