Paypal processing issues

Incident Report for OpenSRS

Resolved

No further incidents have been reported and this issue is now resolved

Posted Feb 14, 2020 - 18:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 14, 2020 - 17:26 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 14, 2020 - 15:27 UTC

Investigating

We are currently experiencing an issue with Paypal where users will be given an error upon checkout. Other payment methods are not impacted. An update will be provided as soon as possible.

Client Impact: Advised to use other payment methods in the meanwhile.

Posted Feb 14, 2020 - 14:52 UTC

This incident affected: Control Panels (Payment Gateway).