Email issue - Cluster B

Incident Report for OpenSRS

Resolved

All Hosted Email Cluster B services (Webmail, IMAP, POP and SMTP mail flow) have fully recovered and are operating normally.
All metrics and SLAs have returned to normal levels.

Start Time : 0503 UTC
End Time : 0817 UTC

Posted Sep 30, 2026 - 08:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results. We will update shortly

Posted Sep 30, 2026 - 08:14 UTC

Update

The issue is affecting Webmail, IMAP, and POP services at this time

Posted Sep 30, 2026 - 05:04 UTC

Investigating

We are seeing an issue with Cluster B email services at this time.

Our engineers are engaged and we'll provide updates as we get them.

Posted Sep 30, 2026 - 04:56 UTC

This incident affected: Hosted Email (Cluster B, Webmail).